Dear @Abdulaziz,

I hope this message finds you well.

We attempted to view the Checkout page on your website; however, it appears that login is required to access it. Unfortunately, the current wp-admin credentials provided are not working.

Could you kindly provide us with the correct login details at your earliest convenience? This will allow us to review the issue and offer you an appropriate solution.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @nadeem17,

Thank you for your message.

Please note that these types of questions are also related to WooCommerce. If the main issue in this topic has been resolved, we kindly ask you to mark the topic as solved.

We appreciate your understanding and respect for our support team’s time.

Best regards,
Jack Richardson
The 8Theme Team

Dear @nadeem17,

Thank you for reaching out.

It appears that your question is related to WooCommerce functionality. Specifically, the “Local Pickup” option is only available when the checkout page is built using WooCommerce Gutenberg blocks. For example, on your website where this setting is visible, the checkout page is created with Gutenberg blocks, as shown here: https://prnt.sc/oQzJGjRvWBrZ.

However, when importing our demo content, the Checkout page is built using the Elementor page builder with more functionality and customizable features available, as illustrated in the following screenshot: https://prnt.sc/3pyRLImb25ug. Due to this difference in page builder, the “Local Pickup” option may not be available by default.

In this case, we kindly recommend contacting WooCommerce Support directly via the following link: https://wordpress.org/support/plugin/woocommerce/. They will be able to provide guidance on how to enable the “Local Pickup” option regardless of the page builder used for the Checkout page.

For your reference, here is an excerpt from the information we found:

“It’s important to note that the new Local Pickup blocks can only be used with the Checkout block. WooCommerce Blocks also introduces a change with this new Local Pickup experience that will support location-based taxes based on the pickup address, improving tax reporting. Previously, WooCommerce based local pickup taxes on the store address.”

We hope this helps clarify the situation. Please let us know if you have any further questions.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ashvajit,

Thank you for providing the details.

It appears that the issue you are experiencing occurred after activating the quantity discount feature, likely due to incorrect configuration settings. We kindly ask you to try reactivating the feature and then proceed to configure the following settings as shown in this screenshot: https://prnt.sc/RyGAjijI-g6K.

Our documentation – https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

At this time, we have not identified any issues related to the activation of this sales booster on our end.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Terpsauce
Please, check now !
We uploaded the files with improves on your web-site.
Kind regards, Jack Richardson
The 8theme’s team

Dear @Safe Desires,

1. If you are utilizing any plugins to enable such payment options, there should typically be settings available to select the appropriate areas or hooks for displaying the corresponding buttons. If you are using the XStore Cart Page Builder, we recommend trying the Elementor widget called “WooCommerce Hook.” This widget allows you to select the specific hook used by the plugin to display these buttons. Additionally, we would appreciate it if you could provide further details regarding your testing with the default theme, such as Storefront, including the locations where these payment options appear.

2. You may also manually remove any widgets that should not be displayed on your pages.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Youcef,

We appreciate your willingness to create another video to demonstrate how it works. We look forward to reviewing it and continuing to assist you further.

Thank you once again for your cooperation and kind words.

Best Regards,
8Theme’s Team

Dear @Youcef,

I hope this message finds you well.

Could you kindly let us know which themes you have tested with? Additionally, we would greatly appreciate it if you could provide a video demonstrating the correct functionality of the updated products in the mini cart. This would help us better understand the expected default behavior.

It appears that the issue may be related to the Subscription plugin, and the developers have acknowledged it as a bug. If this is a known incompatibility, they might already have a solution available. Perhaps there is a relevant code snippet or a discussion thread on their support forum that addresses this issue?

We believe it would be more efficient to explore any existing solutions before involving our development team.

Thank you in advance for your assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Saluja Shoes,

Thank you for reaching out.

Please note that you are currently using the XStore Archive Page Builder, which means the settings configured in the Customizer do not apply to your shop page. The product categories are displayed according to the layout settings defined in your Shop Builder, where the number of product columns is set to 3.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

We hope this message finds you well.

We kindly ask you to take a moment to review the recent improvements we have implemented on your website.

You can view the results of our tests at the following link:
https://gyazo.com/52343d5e673fc8640052651355385435

Please, make the tests from your side and provide us a feedback with results.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abdulaziz,

Greetings!

Could you kindly provide us with some screenshots of the specific strings you would like to have translated? Additionally, we would appreciate it if you could clarify whether these strings are custom elements added through your child theme’s customization, or if they are standard strings from our main theme that have not been translated correctly.

If the strings are part of your child theme, we recommend referring to the Loco Translate plugin documentation for guidance on translating strings within a child theme.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

We hope this message finds you well.

We would like to inform you that we utilize caching to store products from actual customer orders. This approach helps reduce the number of queries made each time a page is loaded. The cache is retained for one day and is automatically cleared every 24 hours.

While testing the fake sale popup on your website, we observed that it displays approximately 10 different products, rather than just a few. Please note that the system retrieves products from the most recent 12 orders to generate the items shown in the popup.

If you have any further questions or concerns regarding the products displayed in the fake sale popup, we kindly ask you to provide additional details, such as screenshots or a video, to help us better understand your request.

Best regards,
Jack Richardson
The 8Theme Team

Dear @rayee,

Thank you for reaching out.

In our Spotlight Categories widget, there is an option available to exclude specific categories, as shown in the following screenshot: https://prnt.sc/3NiKodklVXjQ.

However, please note that if you wish to hide certain categories from the sidebar, this functionality is not available by default. In such cases, we recommend either contacting WooCommerce support to request this feature or applying custom CSS snippets to hide selected categories within a specific sidebar widget.

Should you need further assistance, please do not hesitate to let us know.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Andrea,

We hope this message finds you well.

As indicated in the following response on the WordPress support forum (https://wordpress.org/support/topic/search-results-for-translate-title/#post-13497294), the string in question is part of the Elementor PRO plugin translations. In your specific case, it should be included in the translation files of the PRO Elements plugin.

Therefore, we kindly recommend creating the necessary translation files for the PRO Elements plugin and attempting to translate the desired string accordingly.

Additionally, we invite you to explore our Search Results Page Builder, which allows you to customize the search results page to match your design preferences. You can find more information here:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/

Should you have any further questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ashvajit,

We hope this message finds you well.

It appears that there may be a configuration or process on your server that is automatically resetting WordPress transients, which in turn is overriding the filter we previously recommended. As a result, you may notice that certain patches reappear even after they have already been installed.

Please note that you can safely disregard reinstalling these patches, as they have already been applied. Additionally, we recommend updating your theme to the latest version, as it includes all the necessary patches by default. Once updated, the patch notifications should no longer appear.

If you wish to remove the “Patcher” menu item from the WordPress admin panel, you may consider installing our White Label Branding plugin. This tool allows you to customize the XStore Control Panel to better suit your preferences.

For more information, please refer to our documentation at the following link:
https://www.8theme.com/documentation/xstore/plugins/white-label-branding-plugin/

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team