Jack Richardson

Hello @Hesham,

Could you please provide us with some screenshots of the issue? This will help us better understand the problem and offer you the most accurate solution.

Best regards,
The 8Theme Team

Hello @2347281,

It appears that you have submitted your topic to the incorrect support forum, as your request seems to be related to the XStore theme support forum (https://www.8theme.com/forums/xstore-wordpress-support-forum/).

Currently, there is no built-in option to display only one line of product attributes in the Products archive. However, this can be achieved by applying a custom CSS snippet. To provide you with the appropriate solution, we would like to confirm whether your store is built with Elementor or uses the default shop layout.

Could you please share the URL of your store? If login access is required to review the website, kindly provide temporary wp-admin credentials in the private content section.

Best regards,
Jack Richardson
8Theme Team

Hello @Kingsley H.,

As we are unable to identify the steps required to reproduce the issue, it is unfortunately not possible for us to fully understand the problem and provide an appropriate solution. We recommend that you contact your hosting provider to check whether any optimizations or maintenance activities are performed at certain times of the day that might cause the images to appear broken.

Once you have additional information or can specify the time when the issue occurs, please share these details with us so that we can assist you further.

Best regards,
Jack Richardson
8Theme Team

Hello @Recep
Thanks for great idea. We will try to implement it in next update and if you want such feature now, could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Hanzla Nadeem,

Have you had a chance to test the solution we provided? The wrapper mentioned in our solution is not displayed for billing or shipping notices, but only for messages, as per your request.

If you are experiencing any issues while testing the provided solution, could you please share a video demonstrating how the issue can be reproduced on your side?

Additionally, you may try the following CSS and test it:

.woocommerce-checkout .woocommerce-notices-wrapper:has(.button.wc-forward) {  
    display: none;  
}

Best regards,
Jack Richardson
8Theme Team

Hello @itxteam,

Thank you for providing us with the correct access. We attempted to modify the heading color (https://prnt.sc/7LLjZG-B0Y70), but the change did not appear on the frontend. During our testing, we noticed that your website has a CDN configured, which might be affecting the display of styles and content updates.

Could you please temporarily disable the CDN and check again?

For testing purposes, we enabled the internal embedding of Elementor styles (Elementor → Settings) (https://prnt.sc/ld8dFX6RF9qL), and the changes were successfully reflected on the frontend (https://prnt.sc/8hHK7e9g4DRb). This indicates that the issue is related to caching settings in your CDN configuration.

Best regards,
Jack Richardson
8Theme Team

Hello @Hanzla Nadeem,

If you would like to hide the notices on the Checkout page, please add the following custom CSS in your Theme Options -> Theme Custom CSS -> Global CSS:

.woocommerce-checkout .woocommerce-notices-wrapper {
    display: none;
}

If you would like to apply the same change on the Cart page, please use the following custom CSS:

.woocommerce-cart .woocommerce-notices-wrapper {
    display: none;
}

Best regards,
Jack Richardson
8Theme Team

Hello @Ian

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Hanzla Nadeem,

We spent considerable time investigating why your CSS was not being applied, even though the code itself was correct. We discovered that a previously added custom CSS contained a bug (see: https://prnt.sc/BMsYniTeThZb). As a result, the generated next CSS in the file on the frontend did not have the correct structure for styling the images in your carousel. This issue has now been fixed, and you can check the updated result.

Regarding your question about the placeholder for “full_name,” please note that this feature was developed specifically in our theme. Therefore, it may not be displayed when used with other plugins or custom snippets. If you prefer to use another plugin for sending automated emails, you can disable the “full_name” feature to ensure compatibility with your checkout form and the plugins you are using.

Additionally, we kindly ask you to submit separate topics for different questions instead of combining multiple issues in one thread. This approach helps us provide faster support and allows other customers to find solutions to similar questions more easily.

Best regards,
Jack Richardson
8Theme Team

Hello @Hanzla Nadeem,

You can set the transparent color using rgba color type in the Container Background options and then check the result. If you need our assistance, please attach the URL of the page where you are experiencing the issue.

Best regards,
The 8Theme Team

Hello @Krafts & Kreations,

Could you please confirm that you have reindexed your website using Google tools? We would also recommend seeking advice from the Yoast SEO plugin support team or directly on the Google forum, as mentioned in the following link: https://support.google.com/webmasters/thread/104300469/how-do-i-change-the-title-that-comes-up-on-google-search-for-my-website?hl=en

Please note that we have provided all the solutions we could suggest. If the issue still persists, we recommend contacting the appropriate support team who can assist you further with how your website information is displayed in Google search results.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Hello @Lani,

We have improved your existing custom CSS by adding margin spacing: https://prnt.sc/GpYTqmfDRE1B. The frontend now displays proper spacing in the breadcrumbs: https://prnt.sc/-LaG6w9rSQUB. If you wish to adjust the spacing, you can modify the corresponding CSS values.

The font size of your breadcrumb title is defined in Theme Options → Breadcrumbs → Title Typeface (https://prnt.sc/oXIEViWqQMGp).

We have updated the previous 38px font size value of your breadcrumb title to clamp(18px, 5.5vw, 38px) to enhance responsiveness: https://gyazo.com/b8b082bc41a2622980c4ffec8c79cd56. You can find more information about this property here: https://developer.mozilla.org/en-US/docs/Web/CSS/clamp.

Please check the changes and let us know if everything looks good.

Best regards,
Jack Richardson
8Theme Team

Hello @Safaa,

Could you please provide temporary WP-Admin access? We need to review your settings.

To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account is created, kindly share the username and password with us securely via the Private Content section designated for this purpose.

Additionally, please ensure that all the latest patches are installed by navigating to Dashboard → XStore Control Panel → Patches. We would also appreciate it if you could provide a video demonstrating the issues for better understanding, as we are currently handling multiple customer requests. This will help us identify and resolve the problem more efficiently.

Best regards,
Jack Richardson
8Theme Team

Hello @Lani,

Please find the updates below:

– Site settings: https://prnt.sc/jlEt6fO0DYwc
– Typography: The font size was previously set to 1px (https://prnt.sc/UCH2ZFmiOHwZ). We have corrected it by increasing the value to 16px.
– Mobile responsiveness: There was no spacing for paragraphs (https://prnt.sc/FFOX3ysBsaFh). This issue has also been fixed.
– CSS: We have added the previously suggested CSS (https://prnt.sc/OePElAIZWR8S).

Please review the changes and let us know if you need any further assistance. If you require additional modifications, kindly provide screenshots and a description of the desired changes.

We also recommend posting your questions or feedback in the public area, as private content should be used only for credentials or confidential information. This approach may help other customers benefit from your request and our corresponding solution.

Best regards,
Jack Richardson
8Theme Team

Hello @itxteam,

https://prnt.sc/pkQm_7YQPBLO

Additionally, we have limited access to your dashboard with the credentials you previously shared. Kindly upgrade our access or provide new credentials with extended permissions so we can investigate the issue more effectively.

Additionally, please provide answers to the questions about your steps in speed-up recommendations we asked earlier.

Best regards,
Jack Richardson
8Theme Team