Dear @Farhad,

We hope this message finds you well.

Could you kindly provide us with the URL of a single product page where you are experiencing the reported issue? At the moment, we are unable to identify any problems in the console, apart from a JavaScript error originating from a third-party plugin (please refer to the attached screenshot in the private area).

We would appreciate it if you could replicate the issue on your end so that we can thoroughly investigate and implement an appropriate solution on your website.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @tonis,

As a temporary workaround to limit the excerpt display using special characters, we have implemented a custom CSS solution. You can view the implementation here: https://prnt.sc/2AleZi2oRpHh.
As a result, the frontend now displays as shown in the following screenshot: https://prnt.sc/yrVZDB7CsYmx.

Best regards,
The 8Theme Team

Dear @Yahoo Souq,

We hope this message finds you well.

We would like to inform you that the hover effect settings have been successfully configured without any issues. You may view the result here: https://prnt.sc/Xbdk3S8ra0kV. The hover effect is now correctly applied to the products on your homepage, as shown in the following preview: https://gyazo.com/d7bab57f5f2c901608ab3633c620802d.

Additionally, regarding your inquiry about the dropdown options in the select menu, we have verified that they are displaying correctly. Please refer to the screenshot here: https://prnt.sc/Wyayx31e4hxg. Kindly note that this option will apply the column layout to non-builder Brand pages.

If you require further assistance, we kindly ask that you provide more detailed information, including screenshots or GIFs, to help us better understand your request.

Before reviewing the updates, please ensure that you have cleared your browser cache to avoid any display issues.

Best regards,
The 8Theme Team

Dear @Kamil,

I hope this message finds you well.

We wanted to follow up and ask if you were able to resolve the issue. Upon our review using various browsers in both incognito and standard modes, we did not encounter any problems.

Please let us know if you are still experiencing any difficulties.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Calle,

We hope this message finds you well.

We would like to inform you that the fatal error encountered on your website is due to custom modifications made in the child theme’s functions.php file. For your reference, we have attached a screenshot in the private area highlighting the issue.

The error is triggered by the following line of code:
https://prnt.sc/psT6X4aDhJkF

Please note that we are not responsible for any custom changes made by customers to their child themes. However, to assist you, we have improved the code with the following modification:

Original:
wc_format_localized_decimal( $weight )

Updated:
wc_format_decimal( $weight )
Reference: https://prnt.sc/4T9biASqXohA

Details:
– wc_format_decimal() returns a proper float (e.g., 1.75) from raw input.
– wc_format_localized_decimal() returns a localized string (e.g., 1,75).

We recommend checking your code accordingly to prevent further issues.

Best regards,
The 8Theme Team

Dear @RichPoetry,

Thank you for reaching out.

At the moment, we are not detecting any errors on your website. If you are experiencing issues on a specific page, we kindly ask that you provide the URL so we can investigate further.

Additionally, we recommend reviewing the following article for guidance on debugging WordPress:
https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

Should you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @CuteVirus,

We hope this message finds you well.

We would like to inform you that we have uploaded a fix to your website. This update will be included in the next theme release, or alternatively, we may provide it as a separate patch.

Currently, we have noticed that the account page tabs are disabled, which allows the login and registration forms to display correctly. However, you may re-enable the account tabs via the Sales Boosters settings to verify the fix.

Please remember to clear your cache in both WP Rocket and your browser to ensure the changes take effect properly.

Should you have any further questions or require assistance, feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Jae,

Thank you for reaching out to us.

We understand your concern regarding the Traditional Chinese translations not being applied within WooCommerce. Based on the information you provided, it is possible that the issue is related to a conflict between the translation files you uploaded manually via File Manager and those managed by the Loco Translate plugin.

Loco Translate stores and manages translation files in a specific location, and manually uploading .mo and .po files outside of this environment may cause inconsistencies or prevent the translations from being recognized by WordPress and WooCommerce.

To resolve this issue, we kindly recommend the following steps:

1. Remove the manually uploaded woocommerce-zh_TW.mo and woocommerce-zh_TW.po files from the File Manager to avoid potential conflicts.
2. Use the Loco Translate plugin to manage all translations. Ensure that the translations are saved in the correct location (preferably in the “Custom” or “System” path suggested by Loco Translate).
3. After saving your translations, clear your site and browser cache to ensure the changes are reflected on the front end.
4. Verify that the site language is set to Traditional Chinese (zh_TW) under Settings > General in your WordPress dashboard.

If the issue persists after following these steps, please let us know, and we will be happy to investigate further. Also, attach the FTP access if you still have the issue with string translations.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Enmanuel Rostran,

We hope this message finds you well.

We would like to suggest considering the migration of your current header content to the header built with Elementor. This option offers enhanced flexibility, a wider range of widgets, and additional configuration settings to better suit your needs.

Furthermore, we have recently released an update that includes optimizations for compatibility with the WP Rocket caching plugin, which may further improve your website’s performance.

For your convenience, we invite you to review our documentation and video tutorials on the Elementor Header Builder via the following link:
https://www.8theme.com/documentation/xstore/video-tutotials/xstore-header-builder-on-elementor/

However, if you prefer to continue using your current header setup, we kindly ask that you update your theme and the XStore Core plugin to the latest version on your staging website. Additionally, please provide us with the correct FTP and wp-admin access credentials via private content so we can assist you further.

Best regards,
Jack Richardson
The 8Theme Team

Dear @rayee,

In this case, to ensure the content displays properly across various screen resolutions, we recommend adjusting the spacing or reducing the font sizes of the elements within the widget. Alternatively, you may consider using a different widget, such as a “Carousel anything” widget with autoplay functionality. This approach allows scripts to automatically calculate the width of the items and present the content in a carousel format, which offers a more user-friendly and visually appealing experience for your customers.

Best regards,
The 8Theme Team

Dear @Saravanan P,

We hope this message finds you well.

We would like to inform you that we have enhanced the content of the popup on the Wishlist page and have also added the [_wishlist_page_url] shortcode. You can find more detailed information in our follow-up reply at the following link:
https://www.8theme.com/topic/new-feature-in-xstore-theme-options-wishlist/#post-341323

This updated popup feature will allow you to view the products that customers have added to their wishlists and may be interested in purchasing. It also provides an opportunity for you to offer discounts or special pricing based on their interests.

The list of wishlist products will be accessible via a URL included in the customer’s email, which is generated using the newly added shortcode. This will enable you to conveniently review the customer’s selected items.

If you have any questions or need further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rok,

We hope this message finds you well.

Thank you for your recent inquiry. Could you kindly clarify in more detail what you meant by your comment: “Layout, I meant the URL layout, not page” (https://www.8theme.com/topic/editing-product-page-default-sections/#post-447601)?

If you are referring to the URL structure, please note that such configurations can be managed within the WordPress settings. You may find more information here: https://wordpress.org/documentation/article/customize-permalinks/.

In order to better understand your request and provide you with the most appropriate guidance and solution, we would appreciate it if you could elaborate further on your question.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Scott,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

Also, if you want us the check for solution, please, provide us the wp-admin and FTP access using private content area.

Let us know the results.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Enmanuel Rostran,

We hope this message finds you well.

Please be informed that our testing archives are available for download via the URL provided in the private area.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Jae,

We hope this message finds you well.

A similar question has been addressed on the official Polylang support forum. They recommend referring to the following article in their documentation for guidance:
https://polylang.pro/how-to-translate-elementor-with-polylang/#translate-templates

You may also find this related forum topic helpful:
https://wordpress.org/support/topic/how-to-translate-templatelys-header-and-footer-using-polylang/

If you have any further questions regarding the Polylang plugin, we kindly suggest reaching out directly through their support forum. Please note that our support is dedicated exclusively to our own products.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team