Jack Richardson

Hello @laboteknoloji,

Thank you for providing us with the correct access to your website. We have replaced the default Archive Products widget with our built-in widget. Additionally, we configured the settings of our widget to ensure that the layout closely matches the one previously used with the default widget.

However, we noticed that the YITH Request a Quote plugin had previously added custom buttons to some products (https://prnt.sc/SeiUxex20DMw) based on default WooCommerce hooks that are not available in our widget. Since our widget was built from scratch and includes more customization options and features, we implemented a compatibility snippet (https://gyazo.com/34998ecb9efb2737d0332614ef1f426b) to display the button on the products as it appeared with the default widget.

add_action('etheme_product_grid_list_after_product_item_content', function() {  
    if ( class_exists('YITH_Request_Quote_Premium')) {  
        if ( method_exists( 'YITH_Request_Quote_Premium', 'add_button_shop' ) ) {  
            YITH_Request_Quote_Premium()->add_button_shop();  
        }  
    }  
});

We have removed the old widget and kept only our new one, so you can now test how it works. We also performed several tests, and the filters and other functionalities are now working as expected (https://gyazo.com/aa9cb8394a5f12708fb96029b258fc39). Please check it from your side as well.

Best regards,
Jack Richardson
8Theme Team

Hello @Atip,

We have checked your product category url using the PageSpeed testing service and found the same issue you mentioned. We also tested it with modified url with the HTTP protocol instead of HTTPS, but there was no change. According to discussions in the PageSpeed community forum, many other users are experiencing similar issues: https://groups.google.com/g/pagespeed-insights-discuss/c/FGRVkxEdT1Y?pli=1.

We recommend checking whether a firewall, SEO plugin or the robots.txt file on your server might be blocking specific URLs from being tested. When we tested the Shop page using the same tool, the results were as follows: https://prnt.sc/qafTsVHVWuUQ, which indicates that everything is functioning properly, except for the testings of category archive pages.

Additionally, there are other website testing tools besides PageSpeed. We conducted a test using another popular service, GTmetrix (link provided privately), and the results were positive: https://prnt.sc/nV2WsVWhRuq-.

Regarding the slow loading issue when testing the URL through developer tools, we did not encounter any such problems during our tests, either in incognito mode or otherwise. The average loading time for the mentioned category page was approximately 2.5 seconds (a video is attached in the private content).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Quintus,

Kindly check now. We have disabled the unused widgets in the Elements widget panel on your website (please refer to the documentation: https://elementor.com/help/element-manager/). The panel editor should now load correctly (https://prnt.sc/yIbrJdytom6X) without any issues.

If you need to use any specific widget that is currently inactive, you can manually activate it in the Elements Manager and save the changes: https://prnt.sc/c0YoezVW5V8K.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mesa,

Thank you for your message.
We are glad to hear that the text formatting issue has been resolved.

If you need any further assistance, please don’t hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Hello @ERIC,

If you do not see this widget in the list of available options, it is possible that the widget is inactive in the Elements Manager (https://elementor.com/help/element-manager/). Please check there and activate it if necessary. Since you have not provided us with wp-admin access, we kindly ask you to verify this on your side.

Additionally, if you have multiple categories, you may wish to display them as one of our customers did here: https://www.8theme.com/topic/all-department-menu-is-having-issues-when-showing-several-items/#post-461376. The solution implemented by that customer involved using the Product Categories List widget with the following settings:
1. Widget settings: https://prnt.sc/I_kFLgY1Xvnk, https://prnt.sc/BbjJbWeSvc6J
2. Frontend result: https://prnt.sc/yWtct9lTBgSE
3. The categories displayed are the child categories of the main category set in the widget settings (https://prnt.sc/c289vwQr0353).

If you would like to display a simple list of all categories, you can leave the category value unset (https://prnt.sc/Wd_fP2Inf-QU) to achieve the following result: https://prnt.sc/brq8omvIOdhY.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pit,

Thank you for providing us with the correct access. We have reviewed the error logs on your website and found that a file was missing in the XStore Core, possibly due to a server issue during the update process. We have uploaded the missing file and reactivated the plugin.

Please check and let us know your feedback.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ERIC,

Could you please clarify which part is unclear to you? You can create several menus with different categories and then use the WordPress Menu widget in Elementor, where you can select the menu you have created. Screenshots have been attached above to help you better understand the process and implement it on your side.

Would you prefer to avoid this solution and add the links manually? In that case, you can set the URL of each specific category in the menu item (https://prnt.sc/86U5MuL6Yu9t), as shown here: https://prnt.sc/PeE2HfwBo5gT, and copy the URL as demonstrated here: https://prnt.sc/XHt2mkyhDdm1.

Best regards,
Jack Richardson
8Theme Team

Hello @AgroTeraria,

Please check it now. We have set the following value: https://prnt.sc/J5mjWjYBOr3A to ensure that the submenu is displayed only on the home page, and in all other cases, it appears only on hover, as configured in our demo.

Best regards,
Jack Richardson
The 8Theme Team

Hello @sampanis,

Thank you for choosing XStore theme!

The Elementor support team has provided you with the correct information. If you are using widgets from the WoodMart theme and wish to migrate your website to another theme, please note that such widgets cannot be transferred, as they are built into the previous theme’s files and rely on its scripts and styles. You will need to use the widgets provided by the XStore theme. XStore offers more than 60+ widgets, so you will certainly find the ones you need.

Additionally, you can take advantage of our built-in XStudio functionality, which allows you to import pre-built sections from our demos: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/.

Regarding your question about the live copy feature, as shown in your video, you are using Elementor’s default functionality. As mentioned in the popup alert (https://prnt.sc/-OupzomGjNwz), “in order to copy and paste between sites, both sites must be using Elementor 3.11 (at minimum) and must have the same features enabled. For instance, you can’t copy a container into a site using sections; however, you can copy a section into a site using containers.” More information can be found here: https://elementor.com/help/how-do-i-copy-elements-from-one-site-to-another/.

In your case, we recommend comparing the features activated on both websites and ensuring they match. Then, try copying again. If the issue persists, create a simple page on both websites, add a test widget, and attempt to copy it between them. The issue may occur if you are copying a “section” into a “container” widget.

If you still require our assistance, please feel free to submit your questions on our support forum.

Best regards,
The 8Theme Team

Dear @Quintus,

The access details you provided are incorrect (please review the private content). We kindly ask you to respect our support time and verify the access information before sharing it with us.

You may also refer to the following Elementor article for guidance on resolving the issue with the Elementor widgets panel not loading: https://elementor.com/help/elementor-widget-panel-not-loading/.

Best regards,
Jack Richardson
8Theme Team

Hello @AgroTeraria,

Based on the error log we reviewed on your server, it appears that some files were not loaded correctly during the theme archive upload process. We have manually added the missing file “xstore/framework/customizer/theme-options/speed-optimization/speed-optimization.php,” and as a result, the fatal errors on your website have been resolved.

Additionally, we corrected your wp-config file, as some of your customizations were placed in incorrect locations, which caused the notices (https://prnt.sc/eTLyJoG9Swju).

You can now proceed with the demo import process. If you have any further questions, please feel free to submit a support request, and we will be happy to assist you.

You may also find the following articles helpful for the demo import process:
1. https://www.8theme.com/documentation/xstore/theme-installation/xstore-setup-wizard/ (Step 4 and subsequent steps)
2. https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Best regards,
Jack Richardson
The 8Theme Team

Hello @Andrei Andrei,

After reviewing the issue, we found that the Spotlight Categories widget displayed an empty list (https://prnt.sc/MkMGKMr_NPH-) and no specific categories were set. We reproduced the issue on our local websites and identified a solution, which has already been implemented on your website and will be included in next theme update. As a result, the list of categories now correctly displays the available options for selection.

We also noticed that the product categories you selected were child categories, which are not displayed in this widget by default. To enable their display, we added the following snippet:
add_filter('etheme_dynamic_categories_top_level_only', '__return_false'); (https://prnt.sc/kuiKbkqe-eXC).

The frontend now displays the correct result: https://prnt.sc/R9pWHmRq01wC

Regarding the brands section question, could you please, describe what brands you are using (XStore theme built-in or from some 3rd-party plugin). Also, if you would like to create static section with such grid structure you can use an Elementor Grid (https://elementor.com/help/grid-container-layout-options/) with the image widgets inside each area. Combining multiple grids you can create similar layout to the one on your screenshot.

Best regards,
Jack Richardson
8Theme Team

Hello @shahar klamka,

Since the widget for displaying products has not been added, it is logical that such content will not be shown.

We have already provided a comprehensive answer to a similar question, which you can review along with the attached screenshots for additional information: https://www.8theme.com/topic/when-using-category-template-on-all-product-categories-it-never-shows-products/#post-461390.

If you would like to display products only on subcategory pages, it appears that a custom solution will be required—either on the PHP side using hooks or filters, or through custom CSS. Our suggestions are as follows:
1. Add the Archive Products widget in the builder template.
2. Create a CSS solution to hide this widget on all product archive pages and display it only on subcategory archives, or develop a PHP solution to prevent the Archive Products widget content from appearing on pages that are not subcategories (in other words, categories that do not contain nested categories).

We would like to hear your thought about such solution, so we will try to do our best to help you in such request.

Best regards,
Jack Richardson
8Theme Team

Hello @shahar klamka,

Sorry for the delay in answering.

We have noticed that you are using a custom plugin to modify the content of your Product Taxonomies pages (https://prnt.sc/I6RHWhfw-t_z). To achieve the desired result of displaying only product categories on the main shop page and subcategories on the first-level category page, you can use the Archive Products widget in your Archive Products Builder (https://prnt.sc/1ozCBtREr1eY).

The main configuration for the content displayed on these pages can be found under Theme Options -> WooCommerce -> Product Catalog (https://prnt.sc/vXi2tVKLnduo). If you have added the Archive Products widget and configured the main shop page to display only categories in the Product Catalog settings (as described above), the widget will display categories accordingly. You can also set the condition to display this template on all product archive pages (https://prnt.sc/xyN3qGNwcCKD).

As this is a live website, we have not made any changes yet. We would appreciate your feedback on the proposed solutions. Additionally, we noticed that you are using a third-party plugin to display products. Please note that when using builder templates, the content created with the builder will be displayed on these pages instead of the plugin’s content.

Best regards,
Jack Richardson
8Theme Team

Hello @Will,

We have attempted to access your website from different devices, both with and without a VPN, but we still do not have access. Could you please check whether there are any IP restrictions or blocks on your server that might be preventing access to your website?

Best regards,
8Theme Team