Hello @krit1kl,

We hope this message finds you well.

Previously, your website utilized a “sidebar” widget that was hidden on tablet and mobile devices, along with a separate “off-canvas sidebar” widget that was hidden on desktop devices.

As of a few updates ago, we have introduced a new feature that allows the default Sidebar widget to function as an off-canvas sidebar on selected devices. In light of this enhancement, we have removed the separate off-canvas widget – which previously duplicated the sidebar content and increased the overall page size – and instead optimized the default Sidebar widget with off-canvas functionality for tablet and mobile devices (https://prnt.sc/a9ToudtbQphh).

We believe this update will contribute to a more streamlined and efficient user experience.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Papuna,

Thank you for reaching out.

Please note that the content of the menu in question is located within the XStore Core plugin files and, unfortunately, cannot be modified through child theme file overrides. Therefore, if you wish to make any changes directly to the plugin files, please be aware that your customizations will need to be reapplied after each plugin update.

The specific function responsible for this menu is:
all_departments_menu_callback() located in the following file path:
et-core-plugin/app/models/customizer/theme-options/global/callbacks.php

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Arun,

I hope this message finds you well.

Could you please check whether the loading speed issue has been resolved and if the error no longer persists? We have implemented some temporary improvements to assess whether they have had a positive impact on the loading performance.

Thank you for your assistance.

Best regards,
The 8Theme Team

Dear @ProdbyDaan,

We hope this message finds you well.

Could you please check whether the “Static Blocks Cache” option is disabled in your Theme Options under Speed Optimizations? This setting should be turned off.

If the issue persists after verifying this, we kindly ask you to provide us with the correct wp-admin and FTP access credentials for your website, as it appears that the previously provided access details have been changed.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

We hope this message finds you well.

We would like to inform you that the issue originates from the PixelYourSite plugin (please refer to the screenshot here: https://prnt.sc/y8gDYuKErPpe). This plugin applies a custom font to any class containing the “icon” prefix and loads this style exclusively for logged-in customers.

To resolve this and ensure that the contact fonts display correctly for logged-in users as well, we have added the following custom CSS snippet (screenshot: https://prnt.sc/E_TWPN9O4M1M):

Custom CSS:

.et_b_header-contacts .contact {
    font-family: inherit !important;
}

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Arun,

Thank you for reaching out to us.

At the moment, we do not observe any fatal errors on your website (https://prnt.sc/CiKnm-5c2fUR). To assist you more effectively, could you please clarify the exact steps required to reproduce the issue?

We have enabled the debug log in your wp-config.php file; however, no errors are currently being displayed on the frontend.

Based on the error message you had, it appears that the function get_gallery_image_ids() is being called on a boolean value. This typically suggests that the expected product object is either not being retrieved correctly or is returning false.

To help resolve this issue, we kindly recommend the following troubleshooting steps:

1. Ensure that all your plugins, including Elementor, are updated to their latest versions.
2. Temporarily switch to a default WordPress theme (such as Twenty Twenty-Four) to determine whether the issue is theme-related.
3. Deactivate all plugins except for Elementor and the Distance Delivery add-on, then check if the error persists. If the issue is resolved, reactivate the plugins one by one to identify the source of the conflict.
4. If you are using any custom code or third-party Elementor widgets, please review them to ensure they are not contributing to the issue.

Please let us know the results after performing these steps.

If you would prefer not to carry out the troubleshooting yourself, we recommend contacting Elementor’s official support team for further assistance: https://wordpress.org/support/plugin/elementor/

Best regards,
The 8Theme Team

Dear @Shehzad Ghazi,

We hope this message finds you well.

Could you kindly test whether the same issue persists when using a default WordPress theme, such as Storefront? You can switch themes by navigating to Appearance → Themes in your WordPress dashboard.

If the issue continues to occur regardless of the theme in use, it is likely that the problem is not theme-related. In such a case, we recommend reaching out to the official WooCommerce support team via the following link: https://wordpress.org/support/plugin/woocommerce/

Additionally, we would appreciate it if you could provide us with a link to your staging website or a video demonstrating the expected functionality. This will help us better understand the issue. Please also share the URLs of the plugins you are currently using so that we can download and test them in our local environment.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Papuna,

Thank you for reaching out.

Unfortunately, there is no ready-made solution available at this time. However, we kindly suggest limiting the number of items in your “All Departments” menu to ensure that all entries are visible and the mega menu displays correctly.

Best regards,
The 8Theme Team

Dear @ziga32,

We hope this message finds you well.

Could you please clarify the steps to reproduce the font display issue you mentioned? At the moment, everything appears to be displaying correctly on our end, as shown in the following screenshot: https://prnt.sc/e0fVpHa_wOKI.

If the issue occurs only for logged-in customers, we kindly ask that you provide us with temporary access to your website. This will allow us to investigate the matter more thoroughly and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @arun,

Thank you for reaching out to us.

The required memory size and execution time can vary depending on the specific theme features and the number of plugins or customizations you are using. However, we generally recommend the following minimum server settings for optimal performance:

– Memory Limit: 256M or higher
– Max Execution Time: 180 seconds or more

These values help ensure smooth operation and compatibility with our theme and its functionalities. If you experience any issues, please feel free to share more details, and we’ll be happy to assist further.

Best Regards,
8Theme’s Team

Hello @arun,

I hope this message finds you well.

Upon reviewing your WooCommerce logs, we identified several errors that need to be addressed on your server. You can view the details of these errors via the following link: https://prnt.sc/EPjdf4nftM9R. We kindly recommend that you contact your hosting provider to resolve these issues.

We advise that you ask your hosting provider to properly configure this setting at the server level to ensure optimal performance.

Additionally, we noticed that your current server configuration includes relatively low values for the time and memory limits. These should also be increased to meet the recommended requirements. Please refer to the following screenshot for more information: https://prnt.sc/TlXUpsm1UowC

Should you have any further questions or need assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Shehzad Ghazi,

We hope this message finds you well.

We have tested the Ajax functionality on the shop page using customer access and were unable to replicate the issue you reported. To assist you more effectively, we kindly request that you provide us with a video demonstrating the problem.

Having a visual reference will help us better understand the situation and work towards a suitable resolution.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rushil,

We hope this message finds you well.

Kindly review your WooCommerce email settings and adjust them according to your preferences. You may refer to the following screenshot for guidance: https://prnt.sc/Td7dZ5dogiTO.

Please note that the email subject in question is not related to our theme, as it is configured globally for all WooCommerce emails.

Should you have any further questions, feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Shimon,

Thank you for reaching out.

Please note that our response time may vary depending on the volume of inquiries. Typically, we respond within 24 hours from Monday to Friday, and within 48 hours over the weekend (Saturday–Sunday). However, we often reply sooner than that.

We also attempted to access your website in order to better assist you with your issue. Unfortunately, the site is currently not loading, which may be due to a domain migration or a server-related error. Kindly provide us with the updated website URL if the issue persists and you require our assistance.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Monis Khan,

We hope this message finds you well.

Upon investigation, we discovered that the issue was caused by an outdated tabs.php file located at the following path: wp-content/themes/xstore/woocommerce/single-product/tabs/. To resolve this, we have temporarily renamed the old file to tabs-old.php and uploaded the correct version in its place.

The issue should now be resolved (https://prnt.sc/53GtFHapB66u). Please feel free to check and confirm that everything is functioning as expected.

If you have any further questions or need additional assistance, do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team