Jack Richardson

Hello @Gillbert,

Thank you for providing us with the opportunity to test the issue on your staging website.

Initially, we indicated that the issue originated from the Dokan plugin code. However, upon further investigation, we discovered that the problem results from an incompatibility between the Elementor and Dokan plugins. As these plugins are developed and maintained by their respective teams, we are unable to resolve the issue directly.

Although Elementor is one of our recommended plugins, we kindly suggest that you contact the support teams of both Dokan (with over 40,000 downloads) and also Elementor (with over 10 million downloads: https://wordpress.org/plugins/elementor/), as their developers are best positioned to address this compatibility issue.

We appreciate your understanding that even widely used plugins may sometimes conflict with each other. With due respect, we are unable to fix this issue from our side.

A video of our testing process is attached below, demonstrating that the issue can be replicated even when using the default theme with the Elementor plugin installed and activated.

Video URL: https://fex.net/s/b47cldy

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @molo,

Please note that the WooCommerce plugin occasionally updates its default templates when a new version is released. This applies not only to major releases (such as WooCommerce 2.6, 3.0, and 4.0) but also to minor ones (for example, WooCommerce 3.8.0).

Starting from WooCommerce version 3.3, most themes are fully compatible with WooCommerce. However, you may need to update the templates manually or contact the theme author for assistance if:
– You are using a theme with outdated templates or an older version of WooCommerce, or
– You have modified templates or are using a child theme (as in your case, since some WooCommerce files have been modified in your xstore-child theme by you or your developers).

For more information on updating or rewriting templates in a child theme, please refer to the official WooCommerce documentation:
https://developer.woocommerce.com/docs/theming/theme-development/fixing-outdated-woocommerce-templates/#how-to-update-outdated-templates

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @avenoir,

As you are using the XStore Single Product Builder based on the Elementor plugin, we have added the following widget to your Single Product template: https://prnt.sc/wS9vcKiLHiDy.

The stock status is now also displayed on other products: https://prnt.sc/KgnCFlZzXJ2x. However, if you would like it to appear only for out-of-stock items, you can use the following custom CSS in Theme Options → Theme Custom CSS → Global CSS:

body:not(.elementor-editor-active) .elementor-widget-woocommerce-product-etheme_stock:has(.in-stock) {
    display: none;
}

Best regards,
Jack Richardson
The 8Theme Team

Hello @molo,

Thank you for your tests. As you can see from the results, the issue does not appear to be related to our theme or the XStore Core plugin, since the same problem occurs with the default WooCommerce templates (which work once our built-in email builder functionality is disabled). Such issues are commonly caused by the following:

1. Server Restrictions: Some hosts block the default PHP mail() function to prevent spam.
2. Spam Filters: Emails sent without proper authentication may be marked as spam.
3. Incorrect Settings: Typos in the admin email or invalid “From” addresses can cause delivery failures.

We have also noticed some critical errors originating from a third-party plugin (see: https://prnt.sc/rY_p3nFevnQ9), which might also contribute to the issue. Could you please ask your hosting provider to check the following:

1. The server configuration for sending emails.
2. The email logs on your server.

Additionally, please test your website with only the required plugins activated (XStore Core, Elementor, Pro Elements, and WooCommerce) and verify whether the emails are sent correctly. Make sure to keep our email customizer temporarily disabled during this test.
Thanks for your patience and your time.

We look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Nene,

We apologize for the delay in our response, as we have been working on a global solution. Also, the provided credentials are correct this time. Could you please check if the issue has been resolved now? We have modified the code of our XStore AMP plugin to ensure compatibility with PHP version 8.3.x. This implementation will also be included in the next plugin update.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Union Limited,

Could you please check now? We have implemented changes to the motion effects on several containers on your homepage, specifically adjusting the tablet and mobile devices to which these effects are applied: https://prnt.sc/r1XPLD6erEfk. We have also modified the transform offsets for the images on devices displayed on the homepage: https://prnt.sc/ROwJHjWcTrh6. The issue occurred due to the inherited transform values from the desktop version.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @RapidClick,

We sincerely appreciate your continued support and the trust you have placed in us by reaching out for assistance. We would like to take this opportunity to clarify several important points regarding the issues you have encountered on your website.

After carefully reviewing the reported problems, we conducted a thorough test and confirmed that the issue persists even when using the default Storefront theme. This indicates that the problem is not related to our XStore theme. For your reference, we have provided screenshots showing that both the XStore theme and the XStore Core plugin (https://prnt.sc/cr4t6ezXGKeU, https://prnt.sc/wUlzqLxlc7Of) were deactivated during testing. Please note that only active themes and plugins can affect your website’s functionality; deactivated ones do not load their code.

While we appreciate your attention to detail, our internal testing procedures sometimes produce results that differ from those reported by customers. Such discrepancies may arise from misunderstandings or variations in testing environments.

Even though you have mentioned there are no similar issues on another website, we still performed tests using the default theme and essential plugins to isolate the problem from our theme or plugin.

To address your concerns, we followed the testing steps. For your convenience, we have attached screenshots confirming each step:
1. Activated the default WordPress theme “Storefront” (https://prnt.sc/cr4t6ezXGKeU).
2. Deactivated all plugins except those shown in the screenshot (https://prnt.sc/dCce-Wx933m-) — Dokan, Dokan PRO, Elementor, Temporary Login Without Password, and WooCommerce.
3. Reviewed the vendor page and observed that the description issue persists even without our theme and plugins (https://prnt.sc/9MPhO4jdQruZ).

Based on these findings, we must emphasize that our support scope is limited to matters directly related to our themes and plugins, as outlined in our support documentation (https://www.8theme.com/documentation/xstore/support/support/). Since the issue also occurs with the default theme and basic plugins, it falls outside the scope of our responsibility.

We hope this explanation clarifies our position and the boundaries of our support services. We kindly ask for your understanding and adherence to our support guidelines.

As you are using the Dokan Pro plugin, we recommend contacting their support team for further assistance in resolving this compatibility issue.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ozzy00200,

4/ The slow query is not related to the number of filters. You can have up to 20 filters with fast performance or only 2–3 filters with slow performance if your server is configured with minimal settings. Therefore, we recommend ensuring that your server meets our theme’s configuration requirements (https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/). You may also review Elementor’s requirements here: https://prnt.sc/lwUOl0iO5ugJ (https://elementor.com/help/elementor-widget-panel-not-loading/). Each widget in Elementor includes functionality that allows it to be made sticky: https://prnt.sc/Zb9xf_b4Fmio

6/ You can create different layouts with unique content and designs for the main shop page, specific categories, or all category pages. This can be done by setting different conditions for templates in the Elementor builder. More details can be found here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

7/ If you are using a plugin that provides SEO functionality, it is recommended to disable the built-in SEO settings.

8/ Unfortunately, such functionality is not yet available.

9/ Our theme includes a free version of the Dokan plugin.

10/ You are correct; these are different optimization aspects. Some of our optimization settings are designed for local theme improvements, while the SEO optimization focuses on global website performance, Elementor content, and asset loading. Both can be used together effectively.

Thank you for your kind words. We are always striving to improve our products to better serve our customers.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Nene,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @jtmathis42,

Please check now. We have reuploaded the missing image on your banner: https://prnt.sc/BEgzwszGc6qm.

If you would like to add the shipping details for your products, you can do so in the settings area for each product, as shown here: https://prnt.sc/f7Q5MBeWd-N9. For additional information regarding product configuration, please refer to: https://woocommerce.com/document/adding-dimensions-and-weights-to-products-for-shipping/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @jtmathis42,

Please note that if you would like us to check your website settings or fix any issues on your pages, kindly attach the correct access details in the private content (if you have modified the previous ones). At the moment, we are unable to log in using the access credentials you previously shared.

Additionally, please provide a screenshot to help us better understand which banner you are referring to as currently having an issue.

Best regards,
Jack Richardson
8Theme Team

Hello @molo,

Thank you for providing the correct credentials. We can now access most of the previously hidden menu items in your dashboard.

We have not yet received your feedback regarding our previous testing request (https://www.8theme.com/topic/sending-automated-emails-from-woocommerce/#post-462215). Could you please clarify your response? For your reference, our request is included below:

We kindly ask you to perform a test on your side to confirm whether the issue persists when our built-in Email Customizer or the YITH WooCommerce Order & Shipment Tracking plugin is disabled. To disable the Email Builder, please open the indicated page and temporarily turn off the switcher: https://prnt.sc/nqww-MLO2A7k.

If disabling the Email Builder resolves the issue, please provide us with temporary FTP access to your website so that we can further investigate the compatibility with the mentioned plugin. If the issue remains, we would appreciate it if you could share the updated error log details for further analysis.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Greg,

WooCommerce includes a built-in bulk editor. Before exploring more advanced methods, it is useful to understand what can and cannot be done using WooCommerce’s native tools. This helps store owners identify any limitations before deciding whether a plugin is necessary. More information is available in the following article:
https://www.storeapps.org/woocommerce-bulk-edit-attributes/#How_to_bulk_edit_attributes_in_WooCommerce_without_any_plugin

The mentioned functionality for bulk editing product attributes is not provided by our theme. It is related to the WooCommerce plugin, and as of now, we are aware of only paid solutions for such cases. However, you may also submit your question on the official WooCommerce support forum:
https://wordpress.org/support/plugin/woocommerce/

Managing product attributes in WooCommerce allows you to provide important details about your products, such as sizes, colors, materials, and specifications. These attributes help customers find what they are looking for and assist you in organizing your store effectively. More information can be found here:
https://www.admincolumns.com/bulk-edit-attributes-woocommerce/

Best regards,
Jack Richardson
8Theme Team

Hello @sk,

We have tested your website using the PageSpeed tool, and the results are quite good (check private content). However, there are still some areas for improvement to enhance your website’s loading speed. For example, you can prefetch the top-loaded images on your pages and move heavy sections out of the first visible area so that lazy loading can be applied to background images in those sections.

We have already configured your Theme Options with settings aimed at optimizing loading performance.

Additionally, you may enable the XStore Ajaxify feature (check private content) for certain widgets that are not visible upon initial page load. This will allow the lazy load functionality to be applied to those widgets. To activate this feature, please first enable the global Ajaxify functionality in Theme Options → Speed Optimizations → https://prnt.sc/0PAqvi1gNfUO.

Please note that website performance optimization is a complex process that involves various aspects of your site, including plugin configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, please refer to the following example:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
As shown, our theme can achieve a score of 80+ on mobile and 90+ on desktop, which is an exceptional result for an e-commerce theme.

We kindly recommend reviewing the following points for your website:

– Optimize all images (use modern formats such as WebP and ensure proper compression)
– Configure a caching plugin (for example, WP Rocket)
– Ensure your server is optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All these factors have a significant impact on website speed and overall performance.

Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Niddy,

Please provide us with the correct wp-admin and FTP access to the site where you have encountered this issue. We will review it and work on implementing a global solution that may also be included in our upcoming update.

Best regards,
Jack Richardson
8Theme Team