Jack Richardson

Hello @Safaa,

We have conducted a thorough investigation to identify the issue and found that it is not related to our booster source, but rather to the settings of your products. For example, one of your products has a stock quantity value of -1 (see: https://prnt.sc/_bSFzHBWA3oo). With such a value, it is not possible to apply the max quantity discount, as the actual quantity is lower than the one specified in the booster settings.

If your products are available in unlimited quantities, you can simply set next configuration: https://gyazo.com/82fb98d246c17614f4e24630a3c040ec or set the correct quantity amount of such product. We are not certain whether this value of -1 was set manually or caused by a WooCommerce system error, but we kindly ask you to review your product stock quantity configurations and verify whether the issue has been resolved.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @DashDoor,

Thank you for providing us with access to your Gmail account. However, we requested access to your WordPress admin panel (wp-admin), not your Gmail account. We kindly ask that you provide only the wp-admin access. Please note that our support is limited to assistance with our products.

If you need help creating a new user account with an Administrator role, we recommend contacting your hosting provider or following the instructions provided here: https://www.wpbeginner.com/beginners-guide/how-to-add-new-users-and-authors-to-your-wordpress-blog/#manual

For FTP access, please provide the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance creating these credentials, your hosting provider will be able to guide you through the process.

Thank you for your understanding and for respecting our support time.

Best regards,
Jack Richardson
8Theme Team

Hello @Dennis,

After reviewing the issue on your website, we found some JavaScript errors (https://prnt.sc/fsHuR-cS9Dv3) caused by the third-party plugin “Modern Cart.” We kindly ask you to temporarily disable this plugin and check whether the issue is resolved. If the problem persists and you require our assistance, please provide temporary wp-admin access in the private content section.

Best regards,
Jack Richardson
8Theme Team

Hello @DashDoor,

The access details you provided are incorrect. Please verify the credentials before sending them again. Also, we asked about the FTP access that was not provided from you yet.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rajesh Ankam,

We have found the product you mentioned (the URL has been attached in the private area). It appears that the issue occurs when a combination of variations is preselected (https://prnt.sc/M_Wk728MuZtE). However, if we set only one variation (https://prnt.sc/w-2CO2ADG4ri) from that combination, or reset the preselect variations the gallery issue is resolved. This may serve as a temporary workaround in this case.

Could you please check the product now and let us know your feedback regarding this workaround? If this solution is not suitable for you and you would like us to investigate the issue in more detail, please provide FTP access in the private area.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rajesh Ankam,

We have reviewed the current version of your single products and were unable to reproduce the issue you described (a video of our tests is attached in the private content). Could you please provide us with the steps to reproduce the issue with the horizontal gallery? Alternatively, if the issue appears only on specific products, kindly share the URLs of those products in the private content.

As we previously mentioned (https://www.8theme.com/topic/some-functionality-of-theme-does-not-supporting-on-website/#post-462760), the issue may be related to the use of the Variation Gallery option. Could you please confirm whether you are using additional galleries for your product variations on your website? If not, we recommend disabling this option to improve your website’s performance. Based on our review, your products use only size attributes, which do not require separate galleries since they share the same main product source. Creating additional galleries is more suitable when you have color variations.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @rayee,

We have not made any changes related to switching themes on your website. It is possible that you previously activated this child-theme, as we can see you mentioned performing such actions for testing purposes in your earlier message: “If I switch to the Child theme” in the following reply: https://www.8theme.com/topic/unable-to-remove-items-after-adding-to-cart/#post-462681.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Atip,

Thank you for your valuable feedback and for sharing your observations regarding the product variations and loading performance. We appreciate the time you took to investigate the issue and provide detailed information.

We understand that a large number of product variations can affect loading speed, especially when AJAX requests are involved. Your suggestion to optimize such cases by deferring or lazy loading variation swatches is very helpful. We will forward this to our development team for further review and consideration in future updates.

Thank you again for your input and for helping us improve our products.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @nickporter,

Since a single header template is used across the entire website, such a screenshot can be taken from any page. For example, please see the homepage: https://prnt.sc/QR7OK7WQ_rZy.

Additionally, we have improved the header with a custom adjustment by adding a duplicated mobile menu widget, which is hidden on the frontend (but not in the editor) using custom CSS (https://prnt.sc/Qkh4WJewrmef). This widget is placed in your header on the left side of the logo to ensure perfect alignment, with the logo positioned symmetrically between the widgets on both sides.

We have also removed most of the content (https://prnt.sc/5cSjB-Qa6ve3) from the duplicated mobile menu widget to prevent unnecessary content loading.

If you have any further questions, please feel free to contact us.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @NxtArt_ro,

Could you please provide us with a video demonstrating the issue? We have checked the Blog and Shop pages on your website, and they appear to load correctly without any delays or freezing. Additionally, could you confirm whether the issue occurs across different browsers or if it is specific to a particular one?

Best regards,
Jack Richardson
8Theme Team

Hello @bolekproduction,

We have checked the Cart item in your mobile menu widget and noticed that the “Show total” option was enabled: https://prnt.sc/NA_rufaliGN8, now we disabled it. We also cleared the cache and tested the issue on a real device but did not observe any problems.

Please check again, and if the issue still appears on your side, kindly provide us with a video of your testing.

Best regards,
Jack Richardson
8Theme Team

Hello @bolekproduction,

We have reviewed your screenshots and noticed that there appears to be an issue. We also observed that the text displayed when items are added to the cart is not the original “Košík” but something like “Nákupní košík.” This may indicate that an additional plugin is installed that modifies such text.

As we were unable to access your frontend due to incorrect credentials, could you please check whether there are any third-party plugins that might be causing this issue? If you require our assistance, kindly provide the correct wp-admin access details in the private content section.

Best regards,
Jack Richardson
8Theme Team

Hello @Nene,

We have created a test vendor account on your website (https://prnt.sc/T5AVZkP0SxB_) and were successfully redirected to the following URL: https://eshop.lugarcerto.co.mz/my-account/?registered=1765972154&nocache=694298bae1db3 (https://prnt.sc/Ds2cLYL3noOG).

For further testing, we temporarily approved this customer (https://prnt.sc/OoCZsvHyVLpK) as a vendor and also created a test product. During our testing, we encountered the following error: https://prnt.sc/t2vCv_cEu0N7. After reviewing the issue, we confirmed that these notices are not related to our theme but rather to the WooCommerce Brands functionality or its call from the Dokan files.

To verify whether the issue originated from our theme’s built-in brands feature, we deactivated our Brands functionality (https://prnt.sc/X_S2jj7Xw3Ju). However, the issue persisted. Upon further investigation, we found that the code in the Dokan Lite plugin is generating these notices (https://prnt.sc/qK4jnEVK5wNa).

Since you provided us with FTP access, we examined the issue in detail within the Dokan Lite plugin and discovered that the $product_brand variable has a value of -1. As a temporary solution, we adjusted their code (https://prnt.sc/2gY-IjnZ2gmK). However, we recommend contacting the Dokan support team to implement a permanent fix in their code.

We believe this issue occurs because no WooCommerce brands have been created or the related functionality is currently disabled.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @EE Eric,

We are glad to know that everything works great and that you are satisfied with our assistance.
Thank you for your kind feedback!

Best Regards,
Jack Richardson
8Theme’s Team

Hello @nmble,

As you are using several single product tab widgets on your single product page, they may conflict with each other. Therefore, we have implemented a custom solution in your child-theme/functions.php file. You can now check the first active tab on your desktop.

add_action('wp_head', function() {
	if ( !class_exists('WooCommerce') || !is_product() ) return;
	?>
	<script type="text/javascript">
		jQuery(document).ready(function($) {
			let tabs = $('.elementor-widget-woocommerce-product-etheme_tabs.elementor-hidden-tablet.elementor-hidden-mobile');
			setTimeout(function() {
				let first_tab = tabs.find('.et-woocommerce-tab').first();
				$(first_tab).find('>a').trigger('click');
			}, 500);
		});
	</script>
	<?php
});

Best regards,
Jack Richardson
The 8Theme’s Team