Forum Replies Created

Viewing 30 posts - 1,651 through 1,680 (of 17,791 total)
1 2 3 … 55 56 57 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @khurram virk,

    Based on your server logs, it appears that you are using a newer PHP version that is not yet fully supported. Could you please downgrade the PHP version to at least 8.2 or 8.1 and check again?

    If the previous suggestion does not resolve the issue, please provide us with temporary wp-admin access and the details of the pages displaying these notices so that we can investigate the cause of the problem.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #463185 Copied In reply to: Multiple PHP Deprecated Notices and Plugin Warnings Causing Errors on Website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    Thank you for contacting us. We are sorry to hear that you are still encountering the 503 and “Page Unresponsive” errors.

    Regarding your question about the database version, our theme is compatible with the latest stable versions of MySQL and MariaDB supported by WordPress. Version 10.5.29-MariaDB should function properly, provided that your WordPress installation and server configuration meet the recommended requirements.

    Could you please let us know what response you received from your hosting provider regarding the errors occurring on your website? As we mentioned earlier, these issues are not directly related to the theme but are likely connected to your server’s resources or configuration.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #463184 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @rayee,

    Yes, the video was created using the Safari browser, which can be identified by the distinctive design of its tabs. To confirm this, we conducted an additional test and attached a video in the private content section demonstrating the process.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #463170 Copied In reply to: Unable to remove items after adding to cart
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Rajesh Ankam,

    Could you please test the issue using a different browser? Several of our support managers have checked it but were unable to reproduce the same problem shown in your video. A video of our test is attached in the private content.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #463165 Copied In reply to: Some functionality of theme does not supporting on website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nadeem latif,

    Could you please let us know whether this error occurs with specific products or with all items? We would also appreciate it if you could test the share buttons on a newly created product that includes only a simple description and no additional modifications. This will help us determine whether the issue is related to particular product content or excerpts.

    Additionally, we have found that such issues may occur when the application is not updated to the latest version. Therefore, we kindly ask you to ensure that your app is up to date.

    For more information about similar issues reported by other users, please refer to the following links:
    https://www.reddit.com/r/Pinterest/comments/1dz9poa/something_went_wrong_on_our_end_please_try_again/
    https://community.pinterest.biz/t/wondering-if-anyone-else-is-seeing-the-code-12-something-went-wrong-on-our-end-sorry-about-that-errors-a-lot-over-the-last-24-hours/38066/5

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #463164 Copied In reply to: Hi. When we share the Pinterest from the sharing tool error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Ahmad,

    Thank you for your message. We are glad to hear that everything is working properly now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #463163 Copied In reply to: Couldn't update Xstore core plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Abdullah,

    Thank you for reaching out.

    To configure the shipping methods and prevent the display of certain steps during checkout, you can adjust the settings within your WooCommerce dashboard.

    For more detailed information, we recommend reviewing the official WooCommerce documentation:
    – General Shipping Settings: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/
    – Free Shipping Configuration: https://woocommerce.com/document/free-shipping/#section-2

    Should you have any further questions, please don’t hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #463162 Copied In reply to: Continue issue in shop page I need permanent salutation for this issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Abdullah,

    If the issue will be recreated again, we will investigate further to find a solution. However, at this time, re-saving the permalinks has resolved the problem.

    Regarding the delivery request, please provide additional information along with screenshots or a video to help us better understand the situation.

    Please also note that if you are using an additional plugin for this functionality, you should refer to the plugin’s documentation. We provide support only for our own products, in accordance with Envato’s policy.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #463153 Copied In reply to: Continue issue in shop page I need permanent salutation for this issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Abdullah,

    Could you please check it now? We have re-saved the permalinks, and the shop page is now displaying correctly with all products visible.

    Best regards,
    The 8Theme Team

    #463149 Copied In reply to: Continue issue in shop page I need permanent salutation for this issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @VoyagerVA,

    Could you please grant us temporary access to your dashboard so that we can verify whether it is possible to upload our updated files there?

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #463146 Copied In reply to: Main menu contains sub item the mobile menu not working, but on the pc working fine
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind regards, Jack Richardson
    The 8theme’s team

    #463135 Copied In reply to: Submenu buttons in the mobile version do not link to the associated page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @sk,

    Please follow the video below:
    https://gyazo.com/0c1086dcf2116247b3685824d154c37c

    Additionally, you can add the shortcode of the mentioned static block on your single product template. You can now check it then on the frontend: https://prnt.sc/GjBT_hQbnjHj and customize the content of the existing sections on your single product page.

    But the area that was previosly added on your single product content can be edited from XStore Builders -> Single product builder -> Go to builder (Elementor) -> https://prnt.sc/2SulZUJbXL-m. More information about Single product builder you can find on our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #463134 Copied In reply to: where is the “recently viewed items” section
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    #463131 Copied In reply to: Hi, I have a problem with the gallery in the mobile version, the images are not displayed.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    Please try accessing the site using an incognito browser or by clearing the browser cache on your device. We have tested it on our devices, and it is functioning correctly: the submenu opens only when clicking the arrow, while clicking the menu item redirects to the requested page.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #463130 Copied In reply to: Submenu buttons in the mobile version do not link to the associated page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Elgaroe,

    Following our tests, we have determined that the issue is related to the child theme customization (see: https://prnt.sc/obFVbAXDCFMb). When we temporary commented out the following line (see: https://prnt.sc/zBQc2amBSn9k), the menu displayed correctly on all pages -> https://prnt.sc/wifNHOdqqeqs.

    As this issue originates from your child theme, we recommend either removing the corresponding code or contacting the developer who added this snippet to adjust it so that it does not affect the menu display on these pages.

    Best regards,
    Jack Richardson
    8Theme Team

    #463128 Copied In reply to: menu no me aparece en las categorias de productos
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Elgaroe,

    Thank you for providing the details. We have also reviewed the situation on our side and were able to replicate the issue.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    #463113 Copied In reply to: menu no me aparece en las categorias de productos
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Elgaroe,

    Could you please provide us with a video or screenshots demonstrating the issue for better understanding? If possible, kindly also attach the pages where the issue occurs (if it appears on specific pages).

    Best regards,
    Jack Richardson
    The 8Theme Team

    #463111 Copied In reply to: menu no me aparece en las categorias de productos
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @nickporter,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    #463105 Copied In reply to: Editing store notice top bar colour and link
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @rayee,

    We have also tested the issue on different devices and carefully reproduced the steps you followed. Please check the video at the following link: https://fex.net/s/srzsonx.

    It appears that the issue may occur on your size if multiple clicks are made on the remove icon instead of a single click. We kindly suggest asking someone else to assist you and test the process on their device, as it is possible that the same actions are being repeated in specific steps. This approach would be more effective with asking someone to purchase a product and then attempt to remove it from the cart using their device.

    Also, could you please, share the versions of Safari browser you tested? We made a test on v.17.6 and v18.2 with no issues.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #463104 Copied In reply to: Unable to remove items after adding to cart
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Plethora,

    We are glad to hear that the issue was related to the cache. Please don’t hesitate to contact us if you need any further assistance.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #463102 Copied In reply to: woocommerce analytics error TypeError: n[e] is not a function
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Plethora,

    Could you please show us the steps you followed and indicate where you obtained this URL? When we navigate to the following page -> https://prnt.sc/wVBO-7P8jUEc, it loads correctly, as we previously demonstrated in the screenshots shared in the private area.

    If you follow the same steps and still encounter the issue, could you please test it using another browser? It is possible that the problem is related to browser cache or cookie limitations.

    Best regards,
    Jack Richardson
    8Theme Team

    #463099 Copied In reply to: woocommerce analytics error TypeError: n[e] is not a function
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @nickporter,

    Yes, you can create custom content using HTML tags in your Store Notice. For example, you may use the following content:

    Welcome to the new store! Tell us what you think and get 10% off your next order. [Click Here] <a href="#" class="btn btn-active">Custom link</a>

    This will produce the following result: https://prnt.sc/P-COGLYVGwQv

    Alternatively, you can use this content:

    Welcome to the new store! Tell us what you think and get 10% off your next order. [Click Here] <a href="#" class="text-underline" style="color: green">Custom link</a>

    This will produce the following result: https://prnt.sc/KNNZg1dTcrKl

    Please note that if you would like to use the .btn classes in your custom content, these buttons are styled globally according to their types in Theme Options → Styling → Buttons: https://prnt.sc/gLuNIE4TsM4p

    Best regards,
    Jack Richardson
    8Theme Team

    #463098 Copied In reply to: Editing store notice top bar colour and link
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    Thank you for providing us with the correct access; we truly appreciate it. We have uploaded several files to your theme and the XStore Core plugin to ensure proper functionality. Please note that these improvements will be included in the next theme update (v.9.6.4).

    Additionally, to make it work on your website, we have added the following filter to your child theme’s functions.php file (https://prnt.sc/BsY5tu47rCO9):

    add_filter('etheme_elementor_menu_item_arrow_click', '__return_true');

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #463097 Copied In reply to: Submenu buttons in the mobile version do not link to the associated page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    If your new store uses the same demo content and page structure, a custom CSS solution may be required. Otherwise, you can simply set the full-width size in the widget settings: https://prnt.sc/VVSnKp20C7XG. On our local website, we did not encounter this issue with the gallery widget.

    Best regards,
    Jack Richardson
    8Theme Team

    #463095 Copied In reply to: Hi, I have a problem with the gallery in the mobile version, the images are not displayed.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Elgaroe,

    We have noticed on your website that the “Add to Cart” buttons are missing on single product pages (https://prnt.sc/Xw_5IdXoKCno). These buttons appear to be hidden by custom CSS (https://prnt.sc/CF9Xih_k5XeJ). Even after placing an order by temporarily removing the CSS in the browser inspector, we observed that the cart page is not displayed, even when accessed manually. This suggests that there may be an .htaccess configuration on your server preventing the cart page from being viewed on the frontend.

    Regarding your main question, if your website does not require customers to create an account before placing an order, those customers will appear as guests in your order list. This functionality is supported by the WooCommerce plugin (https://woocommerce.com/feature-request/add-a-create-an-account-option-on-checkout/). You may also test this behavior using the default theme to confirm.

    If possible, please provide us with more details about your request, including a video or screenshots, as well as temporary wp-admin access. This will allow us to investigate further and help find a suitable solution for your issue.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #463094 Copied In reply to: problema al vincular id de cliente con pedido
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Plethora,

    We have identified that the issue occurs only on your live website. We checked the same page on your staging website, that also uses our XStore theme and it loads correctly (please refer to the screenshot in the private content).

    Have you recently updated any plugins on your live website or made any other actions? If not, we recommend ensuring that all plugins and the theme are up to date.

    If the issue persists after performing these updates, please provide us with temporary wp-admin access to your live website in the private area.

    Best regards,
    Jack Richardson
    Th 8Theme’s Team

    Please contact administrator
    for this information.
    #463088 Copied In reply to: woocommerce analytics error TypeError: n[e] is not a function
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @K.Sid,

    We have updated the PRO Elements plugin on your website, and you can now check its functionality. Regarding the system requirements notice, you can increase these values on your server by contacting your hosting provider, as this configuration is managed directly on your server or just keep it as current. Please, note that we display notices in specific area of your dashboard if there are any limits or low values of some configurations.

    For more information, please visit: https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Best regards,
    Jack Richardson
    The 8Theme Team

    #463083 Copied In reply to: Fatal error after XCore update – Elements Pro not activating
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards, Jack Richardson
    The 8theme’s team

    #463082 Copied In reply to: Submenu buttons in the mobile version do not link to the associated page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Alice,

    We have carefully reviewed your request and found that you are currently using the WooCommerce Brands functionality, while the mentioned Dynamic Tags display content from our built-in XStore Brands. For example, we reproduced the request on our local website:

    1. https://prnt.sc/VFHIXMfLsvqu – We created an XStore brand and added custom content as a description. To include more dynamic content, you can create a Static Block (https://www.8theme.com/documentation/xstore/support/static-blocks/) and add its shortcode in the brand description field.
    2. In the single product editor, we added the Dynamic Tag “Product brand description” → https://prnt.sc/yaUC8sfA2siG
    3. On the frontend, it is displayed correctly → https://prnt.sc/_a1hHPW6Bwji

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #463079 Copied In reply to: Content from all brands will not be displayed on the product page.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    No, this CSS can be added only once, and it will be saved on your website. It will not be lost after a theme update or similar upgrades.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #463077 Copied In reply to: Hi, I have a problem with the gallery in the mobile version, the images are not displayed.
  • 1 2 3 … 55 56 57 … 592 593 594
    1,651–1,680 of 17,791 posts
Viewing 30 posts - 1,651 through 1,680 (of 17,791 total)
1 2 3 … 55 56 57 … 592 593 594