Jack Richardson

Hello @K.Sid,

Could you please check the provided wp-admin access? It appears that it is still not correct.

Best regards,
The 8Theme Team

Hello @VoyagerVA,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @hesham,

We offer three different widgets for the Checkout page in the Elementor editor, each with a variety of settings. If you would like to achieve a more distinct design, you can add the following code to your child theme’s functions.php file:

add_filter('etheme_elementor_checkout_new_widgets', '__return_true');

For specific customizations, you may use an additional plugin or implement further modifications on your own, or with the assistance of professional services that can provide such customizations.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Peter,

We have currently set the value to “full” and the issue should now be resolved. If you need further assistance, please feel free to submit your requests on our forum, and we will be happy to help you.

If the main concern of your topic has been addressed, you may mark this topic as closed.

Best regards,
The 8Theme Team

Hello @Peter,

You can adjust the image sizes of posts in Theme Options → Blog → Blog Layout (https://prnt.sc/OHxA13HG7VqB). Currently, we have set it to the “Full” value for your review.

Could you please let us know which device you are using to test, in case the issue still persists? On our side, the images are displayed correctly (https://prnt.sc/2KWQBaMZVp98).

Best regards,
Jack Richardson
The 8Theme Team

Hello @montse,

We have conducted a thorough review of the content on your home page, as the issue occurs only there. During our testing, we found that multiple HTML-based widgets are used in your content, which may cause such issues. Among them, we identified the following problem: https://prnt.sc/2We9F5-AZOrp, which has already been fixed on your home page. You can now verify the changes.

Additionally, we kindly recommend using widgets from the list available in Elementor, such as the Advanced Headline widget (https://prnt.sc/pOPuHsJc2aAI), instead of custom HTML code.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @montse,

It appears that your developers or a custom plugin have added the site URL above all of your content (please check the private content), which has disrupted the structure of the content on each page. We kindly ask you to review this issue with your developer, as it seems a paragraph tag was opened but not properly closed in the code. Alternatively, you may provide temporary FTP access so that we can examine the source of the issue and attempt to resolve it.

Best regards,
The 8Theme Team

Hello @Rich Kil,

To organize WooCommerce product categories on your shop, you can use the built-in drag-and-drop feature under “Products > Categories” to set the default display order. Alternatively, you may use plugins such as “Sort Products” to arrange categories by name, price, sales, or other criteria, or manually reorder products within categories using drag-and-drop for a custom layout.

The main method involves navigating to “Products > Categories”, locating the desired category, and dragging it to the preferred position. This determines how categories are displayed on your shop pages. For more details, please refer to the following documentation: https://woocommerce.com/document/managing-product-taxonomies/#sort-and-reorder-categories.

Regarding the newly added category not appearing in the dropdown, we could not locate the category you created: https://prnt.sc/vLIpw8Iu7PbQ. However, after adding another test category https://prnt.sc/qvyzyRGBRml9), it also did not appear in the dropdown because no products were assigned to it. Once products were added to the category https://prnt.sc/sTzBWVvw78Lo, the category became visible in the dropdown https://prnt.sc/YqURH5KkNJEe.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Sherine,

We are pleased to hear that you have resolved the menu issue. If you would like to create a new menu, please follow these steps:

1. Visit your Dashboard.
2. Navigate to Appearance → Menus*
3. Click “Create a new menu”, and assign a name to your menu.
4. Add the menu items (pages, custom links, categories, etc.)
5. Click the “Create Menu” button at the bottom of menu items section.

To display this menu in your header, open the Header template by going to Dashboard → XStore Builders → Header Builder → Go to Builder (Elementor). You can then either add a new “Nav Menu” widget or edit the existing one to select your preferred menu.

For reference, please see the following link: https://prnt.sc/XECv5i3Z84F4

Best regards,
Jack Richardson
The 8Theme Team

Hello @Cookster Creative,

Following our inspection, we found that this task is not easy to implement, as both options modify the WooCommerce product query and load almost simultaneously. Additionally, the “Variations as Simple Products” option is currently in beta, which may cause some incompatibilities with other features or settings.

We have added your request to our to-do list for further review. However, we also recommend submitting it to our feature request board at https://www.8theme.com/roadmap/ so that we can assess its popularity based on customer votes.

Best regards,
Jack Richardson
The 8Theme Team

Hello @rayee,

We have noticed that Cloudflare is activated on your website and found similar issues about 403 errors reported by other customers on their support forum: https://community.cloudflare.com/t/failed-to-load-resource-the-server-responded-with-a-status-of-403/754331. On your website, when attempting to remove a product from the cart page using the Safari browser, the following error appears: https://prnt.sc/75WQcp_67LA1. You may follow the recommendations provided in the linked support topic, submit a request to Cloudflare support, or temporarily disable the CDN and Cloudflare functionality to check whether the issue is resolved.

Additionally, we have verified that this issue occurs only in the Safari browser, while it works correctly in others. For testing purposes, we also temporarily replaced the cart page content with the default WooCommerce shortcode [woocommerce_cart] (https://prnt.sc/KPcroQGAclKk), and the issue still appeared in Safari with the default shortcode, that means the issue is not related to the widgets provided by our theme.

If the previously suggested solutions do not resolve the issue, we recommend creating a test cart page containing only the default shortcode and setting this page as the Cart page in the WooCommerce settings (https://prnt.sc/jGPOqz-5hyVb). Then, activate the Storefront theme and disable the XStore Core plugin for testing purposes. After that, please check whether the issue on your cart page persists in the mentioned browser.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @chutipao,

Please follow the instructions shown in the following screenshot: https://prnt.sc/u49WLYi5f16S. If you still require our assistance, kindly provide us with the correct wp-admin access to your website so that we can help you configure this setting.

Best regards,
Jack Richardson
The 8Theme Team

Hello @rayee,

Thanks for the credentials.

Do you still experience any issues with removing items from the cart? We have tested this functionality on your website, and the items are being added and removed correctly on the Cart page: https://gyazo.com/ffc510ded9d3079c1e07a6397f2d8116.

We also checked the version of your XStore theme on the website, and it appears to be updated to the latest version. Have you recently updated it and resolved the server-side errors?

If the issue persists, please describe it in detail or attach a video demonstrating the problem so that we can attempt to reproduce it on our side and provide an appropriate solution.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @DashDoor,

Thank you for your kind words; we sincerely appreciate them.
If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best regards,
Jack Richardson
The 8Theme Team

Hello @DashDoor,

Please check now. We have noticed that you are using a different theme that has its own support forum. However, as we value our customers, we have provided assistance. We look forward to your feedback.

Best regards,
8Theme Team