Jack Richardson

Hello @SMALLOZ,

Could you please clarify how we can reproduce the issue with the products not being displayed? At the moment, we are unable to observe this problem on your website either from incognito or logged In browser window: https://prnt.sc/L5zB5BUYrhjL

Best regards,
8Theme Team

Hello @GreenLion,

Thank you for your message.

Please note that the WooCommerce plugin occasionally updates its default templates when a new version is released. This applies not only to major releases (such as WooCommerce 2.6, 3.0, and 4.0) but also to minor ones (for example, WooCommerce 3.8.0).

Starting from WooCommerce version 3.3, most themes are fully compatible with WooCommerce. However, you may need to update the templates manually or contact the theme author for assistance if:
– You are using a theme with outdated templates or an older version of WooCommerce, or
– You have modified templates or are using a child theme (as in your case, since some WooCommerce files have been modified in your xstore-child theme by you or your developers).

In your case, you manually rewrote some files in your child theme (https://prnt.sc/eNHpTdncLlKA), so such notices are not related to our regular theme update. Since these changes were made in your child theme, you need to follow the WooCommerce documentation on how to update files.

For more information on updating or rewriting templates in a child theme, please refer to the official WooCommerce documentation:
https://developer.woocommerce.com/docs/theming/theme-development/fixing-outdated-woocommerce-templates/#how-to-update-outdated-templates

Regarding the badge management, we have a dedicated article about configuring the settings in the mentioned plugin:
https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/

If you have installed the YITH Badge Management plugin and cannot see the “Add Badge” button, please ensure that the plugin is activated and updated to the latest version. In some cases, caching or outdated files in the child theme may cause conflicts. Try temporarily switching to the parent XStore theme and check if the button appears. If it does, the issue is likely related to customizations in your child theme.

Please provide screenshots or more details about what you see in the plugin interface so we can better understand the issue and assist you further.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @chutipao,

If you have decided not to allow comments on any of your site’s posts, you can disable comments globally in WordPress.

To do this, go to Settings > Discussion (https://prnt.sc/dd5Pgasadryk).
Then, simply uncheck the “Allow people to post comments on new articles” option. This will ensure that all future posts created on your site have comments disabled.

Alternatively, you can disable comments for specific posts only. To do so, open the desired WordPress post or page. In the right-hand sidebar, locate the “Discussion” section and open it (https://prnt.sc/3zBn4oVXoyot).

You will see two options there. To disable comments, uncheck the “Allow Comments” box. After that, make sure to save or update the page or post. Visitors will then no longer be able to leave comments on it.

For reference, here is how it appears for users of the Classic Editor:
https://prnt.sc/KouaS6ZH2-6v

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @sk,

The advanced review feature will be automatically applied to your product reviews; however, it will only function for products where customers are allowed to leave reviews. Currently, your settings permit only customers who have purchased the product to submit reviews (see: https://prnt.sc/hO5JPzWs3hWv). If you enable reviews for all customers, the design will display correctly (see: https://prnt.sc/zeajQwzaZTLZ).

Please also note that the review statistics section will appear only when there is at least one review for the product.

Best regards,
Jack Richardson
8Theme Team

Hello @st7878,

Please check now. We have also uploaded the fixes of this request to your website using the access you provided in the following topic: https://www.8theme.com/topic/in-catalog-mode-the-buy-button-is-displayed/#post-463313.

Before testing, please remember to clear your browser cache. If you still require any assistance, kindly provide temporary wp-admin access in the private content area and include screenshots of the issue for better understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Dominic Legare,

We are sorry, but we did not fully understand your request. Could you please provide us with more details, including screenshots or videos if possible?

Best regards,
Jack Richardson
The 8Theme Team

Hello @st7878,

Could you please provide temporary wp-admin and FTP access? We will upload a global fix on your web-site and it will also be included in our next theme update.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @hamza,

As you rename your categories, the sorting in the mentioned Product Categories widget continues to display by Title (https://prnt.sc/SVllvEO-Ii_V). However, in the code, the categories are sorted by slug when you sort by Title (see: https://prnt.sc/49p0wmFoxWc8). More information can be found here: https://developer.wordpress.org/reference/classes/wp_query/#order-orderby-parameters.

Since the “Order by” option in your widget is set to “Title” and limited to seven items, only the first categories sorted alphabetically by their slugs are displayed. In your case, you can either increase the limit (https://prnt.sc/nFAGKKZpcyfF) or rename the slug of your category. Please note that renaming the slug may cause issues for products previously assigned to that category, and you may need to manually reconfigure those products.

At this time, we have increased the limit, and the category you requested is now displayed on your page.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Manal Salah,

Thank you for your request. Could you please describe each of your attachments in more detail? At the moment, we are unable to clearly understand the issues shown there (for example, the screenshot of the “Additional Information” section on the single product tabs).

Regarding the header overlap issue on the “My Account” page shown in your screenshot, we have tested this page for both logged-in and non-logged-in users, and it is displayed correctly (please see the attached video in the private content). However, we noticed that you currently have the “Header Overlap” option enabled for your header, which might cause the issue in certain browsers. You can disable this option or create multiple headers for specific pages (such as Account, Wishlist, Cart, etc.) with this setting turned off. More information can be found here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/. Video tutorials: https://youtu.be/BpeXfzNwkOc?si=xhhhGOIcgbnK8YNQ.

As for the styling issue in your footer menu items, we have tested this across multiple browsers and did not encounter the same problem: https://prnt.sc/OZyATOpnwVVU. The issue may appear on your side if you are still using CDN caching (for example, the Hosting CDN currently active on your website). Please try clearing the cache or temporarily disabling it while developing your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @DashDoor,

As you know, a WordPress website can have only one active theme at a time, and it is not possible to combine multiple themes for different pages or post types.

Regarding the design of your homepage using another theme, we would like to note that approximately 70–80% of the layout can be achieved with our theme’s widgets and settings. However, please keep in mind that each theme has its own custom product designs and hover effects, so the appearance of products on your homepage may not be identical to those in our theme. You can explore our hover effects in the Elementor Products Grid/Carousel widgets (https://prnt.sc/19eMoTAeR6bQ) by testing them on your local website or reviewing examples in our demos:
– https://xstore.8theme.com/elementor/demos/minimal-fashion02/products-element/
– https://xstore.8theme.com/elementor/demos/organic-cosmetics/shop/
– https://xstore.8theme.com/elementor3/electronic-mega-market/shop/
– https://xstore.8theme.com/elementor/demos/minimal-electronics/shop/
Additional demos can be found here: https://xstore.8theme.com/

Regarding your next question about using the XStore theme for all WooCommerce-related pages:
You can either use the default theme layouts for these pages or create custom templates using the Elementor builder. More details are available here: https://www.8theme.com/documentation/xstore/xstore-builders/.

To create the main slider, you can choose from the following options:
– Carousel Anything widget, which allows you to create content using custom content, saved templates, or static blocks (https://prnt.sc/BLXY1eF8mBC1).
– XStore Slider, which can be previewed here: https://prnt.sc/bA4Zf9YOnoQF. More information is available at: https://www.8theme.com/documentation/xstore/slider-set-up/xstore-slider-with-elementor-plugin/. You can create and modify XStore Slides from your Dashboard under Slides.
– Alternatively, you can use the Container/Section Background type “Slideshow” (https://prnt.sc/w6yvRcTTseVI). Please note that this option does not include pagination dots.

Additionally, you can use prebuilt templates available through our XStudio feature: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/.
You can preview the available blocks for import here: https://xstore.8theme.com/studio/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @anoop,

We have provided one of the possible solutions above:

Alternatively, if you wish to display specific content for logged-in customers while showing a different shortcode for non-logged-in users, you can use the XStore Conditions feature. Please refer to the following links for guidance:
– For the original shortcode: https://prnt.sc/owVwjwO0J-Im
– To add another shortcode: https://prnt.sc/it_dWF-uvyX9

Have you tried implementing this solution?

If you wish to modify the login or registration form manually in the code, you can copy the file “xstore/woocommerce/myaccount/form-login.php” to “child-theme/woocommerce/myaccount/form-login.php” and apply your customizations there.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Cookster Creative,

Thank you for your message and for letting us know that you managed to resolve the issue on your own. We appreciate your initiative and are glad to hear that everything is working now.
If you would like to share the code snippet, that might be useful for other customers, we would be happy to review it and consider adding it to our knowledge base for future reference.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Valley View Farm Dairy,

Each of our settings includes a description explaining its functionality. You can also configure the display of your Theme Options in the Appearance section: https://prnt.sc/XiC5j8JGEQYx.

For information regarding optimization settings, please refer to our dedicated documentation, which provides detailed descriptions of each option: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Dominic Legare,

WooCommerce product filters allow customers to browse products according to their preferences. By adding this functionality, you enhance the shopping experience and make it easier for users to find what they need. Our built-in filter widgets cover the main requirements for a basic store, including the query type (OR or AND → https://prnt.sc/FlcnGpOEkl4h). If you require specific functionality for some theme widgets, please clarify your request so that we can check the possibility of implementation.

Some of our customers have successfully used the following plugins (please note that the choice depends on various factors such as the number of products, filters, server resources, etc.):
https://wordpress.org/plugins/woocommerce-ajax-filters/
https://wordpress.org/plugins/woocommerce-products-filter/
https://yithemes.com/themes/plugins/yith-woocommerce-ajax-product-filter/
https://wordpress.org/plugins/woo-product-filter/
https://wordpress.org/plugins/filter-everything/

If you need specific settings for certain widgets from our theme, please provide detailed information about which widgets you would like us to improve.

Regarding modifications to product templates for specific categories, you can create multiple archive product templates using Conditions functionality with different page layouts and product designs. More information is available in our documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you would like to make the layout of your products on the archive product page more customizable, you can also explore the functionality of the Loop Builder:
https://elementor.com/blog/introducing-the-loop-builder/

Please note that we do not provide customization services through our support forum. However, we can guide you with suggestions on how to implement certain features or show you the settings of specific widgets.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @anoop,

The login form can be displayed as an off-canvas panel, a dropdown, or without content (to redirect customer to account page on click action) (https://prnt.sc/ExVYLosMFCOx). You can configure this by navigating to Dashboard → XStore Builders → Go to Builder (Elementor). More information about the header builder can be found in our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

Regarding the configuration of the Facebook login functionality, you can implement it on your website by following the steps provided in our documentation: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/.

Best regards,
Jack Richardson
The 8Theme Team