Hello @Crashraider,

We have tested the issue on our iphone devices and were unable to replicate the problem. Could you please confirm whether you are using an iPhone or an Android device for testing? Additionally, have you had the opportunity to check the functionality on other devices?

As a potential solution, we recommend enabling the “Load More” button for loading products instead of using infinite scroll. This approach may help prevent the issue on certain devices.

We kindly ask you to activate the “Load More” button option and verify if the issue persists.

Best regards,
The 8Theme Team

Hello @cagdask,

We hope this message finds you well.

We would like to inform you that the issue with the menu has been resolved. You may now test the hover functionality on the submenu items. The solution involved increasing the padding for the main menu items.

Regarding the overlapping header on the Cart and Checkout pages, the issue was due to the global configuration of the header overlap option. To address this, we have disabled the header overlap on specific pages using custom CSS, which was added under Theme Options → Theme Custom CSS → Global CSS.

We did not observe the issue of a double header on our end. However, since you are using the “XStore Advanced Sticky Header” plugin, it is possible that this behavior may occur on certain pages. If you do not require this functionality, we recommend disabling the plugin and testing again. Alternatively, please provide us with the URL of the page where the double header appears so we can investigate further.

Additionally, we kindly ask you to share the URL of the page where you are experiencing issues with containers. We were unable to reproduce this issue on our local environment and did not observe it on your website either.

To ensure efficient support and resolution, we kindly request that you organize your inquiries and address them one at a time. This will help us assist you more effectively and avoid confusion.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello @Chris0483,

We hope this message finds you well.

Kindly check the functionality now. We have activated the Ajaxify feature for the current widget responsible for loading the content, as shown in the following screenshot: https://prnt.sc/ycVxRLCz7_3h. As a result, the posts are now displaying correctly on the specified page: https://prnt.sc/GzKCDpjaRoNj.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @montse,

We hope this message finds you well.

The product prices are not visible when browsing your website in incognito mode. Upon checking, we found that the built-in “Catalog Mode” functionality is currently disabled. This suggests that either a third-party plugin or custom modifications may be responsible for hiding the prices.

Could you please let us know which plugin you are using to achieve this functionality?

Additionally, to ensure that product information is properly updated in google searches, we recommend reindexing your website using Google Search Console or similar tools.

Please note that our support is limited to features and functionalities provided by our own themes and plugins. If the issue is related to a third-party plugin, we kindly suggest reaching out to the respective plugin’s support team for further assistance.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello @Amit Ghai,

We hope this message finds you well.

Upon reviewing your website, we noticed that the default shortcode is being used on the Cart page. This suggests that, when using a default theme such as Storefront, you may encounter a similar caching issue related to the WP Rocket plugin.

To help identify the root cause, we kindly recommend testing the issue using the default Storefront theme. You may perform this test either on your live website or, preferably, on a staging environment that replicates the same conditions.

If the issue persists while using the Storefront theme, we advise reaching out directly to WP Rocket’s support team. As WP Rocket is a premium plugin, they offer dedicated support for issues related to their product.

Additionally, if you do not experience the issue while using the Storefront theme, we would appreciate it if you could share a video recording or screenshots of your testing process. This will help us better understand the situation and provide further assistance if needed.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Terpsauce,

Thank you for reaching out to us.

As we have previously mentioned, even default conditions may not function as expected if certain cache settings are in place. Based on your specific case, it appears that the issue arises only when conditions are applied to containers, while conditions set for widgets work correctly.

In this situation, we recommend applying the conditions directly to the widgets instead of the containers or sections. This approach should help you avoid the issue altogether.

Please note that you are the first customer to report such a problem with our conditional settings, which suggests that this may be a unique or environment-specific case.

Could you kindly confirm whether using the default or built-in conditions for widgets resolves the issue on your end?

We appreciate your understanding and look forward to your response.

Best regards,
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

We would like to inform you that we have removed the duplicate banner carousel that was previously loading on mobile devices. Instead, we have configured the page to display only a static banner on mobile. Previously, there were two identical sliders- one for desktop and another for mobile and tablet devices – which did not provide any performance improvements. In fact, both versions included the same scripts and layout shifts, resulting in increased page content and load time. To optimize performance and simplify the layout, we have retained only the static banner for mobile view.

Regarding the font you mentioned, please note that our theme does not load this font directly. It is being loaded through Elementor, based on the typography settings applied to various elements on the page. If the font’s CSS is still appearing on the page, it is likely that some widgets are still using this font. We recommend clearing your CDN cache after making any changes to ensure the updates are properly reflected.

Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

To achieve the desired result, please add the appropriate anchor links to the menu items within the menu you have selected for display on mobile devices. In your case, the menu is titled “Mobile category.”

To do this, kindly follow these steps:
1. Navigate to your WordPress Dashboard.
2. Go to Appearance → Menus.
3. Select the “Mobile category” menu.
4. Add the necessary anchor links to the relevant menu items.

For further guidance, you may refer to the following tutorial:
https://www.hostinger.com/ph/tutorials/what-is-title-attribute-wordpress#h-how-to-add-a-title-attribute-in-wordpress

Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Raquel,

I hope this message finds you well.

We would like to kindly ask you to perform some testing over the next few days, as we have deactivated the Elements caching feature: https://gyazo.com/13130291eb419ae89e9bb45d336c3d53. This step was taken because enabling this feature may cause conflicts with custom post types.

Following this change, we have verified that the mega menu is now loading correctly.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Hello @montse,

I hope this message finds you well.

We kindly ask if you could provide a detailed explanation of how you implemented the functionality to hide prices for non-logged-in customers. Additionally, if possible, please share some screenshots or a short video to help us better understand the issue from a visual perspective.

Upon reviewing your setup, we noticed that the Catalog Mode has not been activated. This suggests that you may have applied customizations within your child theme or some configuration in Google merchant account. In this case, we would like to inquire further about the custom code you have implemented.

As a troubleshooting step, we recommend temporarily disabling your custom code related to hiding prices and instead enabling the Catalog Mode with your preferred configuration. This will help determine whether the issue lies within the custom implementation or the theme’s built-in functionality.

Should you encounter any issues while using our Catalog Mode option, please let us know, and we will be happy to investigate further on your behalf.

Best regards,
The 8Theme Team

Hello @Valley View Farm Dairy,

We hope this message finds you well.

Could you kindly provide us with the current customer address to use for testing purposes? We have attempted several tests, but unfortunately, no shipping methods are available, which prevents us from proceeding to the checkout stage.

Additionally, could you please confirm whether the issue still persists? Based on the screenshots you previously shared, the error appeared to occur only when using the AMP version of your website. However, we have noticed that the AMP plugin is no longer active on your site.

We appreciate your assistance and look forward to your response.

Best regards,
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

We would like to bring to your attention that the first element displayed on mobile devices is a slider that contains several high-resolution images (please refer to the private area for details). Due to the size and loading time of these images, we recommend considering one of the following options to improve performance:

1. Hide the slider on mobile devices and instead display a simplified section or static banner specifically for mobile view (which would remain hidden on tablet and desktop devices).
2. Optimize the images using available tools, such as the one shown here: https://gyazo.com/6dc6ad9b9f569bf4449358d52ea96e9f, and consider using the “Regenerate Thumbnails” plugin to further enhance image performance.

Please note that the Cumulative Layout Shift (CLS) score is currently high. This is because the slider requires certain scripts to fully load before rendering correctly. Once the content is loaded, these scripts cause layout shifts, which negatively impact the CLS. Replacing the slider with a static banner on mobile devices would significantly improve this metric.

Should you have any questions or need further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Valley View Farm Dairy,

We kindly ask that you use the private area for sharing any confidential or sensitive information.

Additionally, please provide us with the URL of your website, as we are currently unable to access it.

Best regards,
The 8Theme Team

Hello @Valley View Farm Dairy,

We hope this message finds you well.

We kindly ask you to review the plugins currently active on your website and temporarily disable the XStore AMP plugin for testing purposes.

Additionally, we would appreciate it if you could provide us with temporary wp-admin and FTP access. This will allow our team to investigate the issue further and work towards an appropriate solution tailored to your case.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Plethora,

We kindly ask you to check whether the widget in question has been enabled in the Elements Manager (https://elementor.com/help/element-manager/).

If you require further assistance, please feel free to provide us with access so that we can investigate the issue on your behalf.

Best regards,
The 8Theme Team