Jack Richardson

Hello @Olga777,

Thank you for providing us with the correct access. We have uploaded our fixes to the files on your website, and you can now review them. Also, such fixes will be globally included in next theme update. We have also verified that the button styles are now displayed correctly in your slides -> https://gyazo.com/4dccbe3238486a1363874c887cb5149f.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Olga777,

Could you please provide correct temporary FTP access? We would like to upload a fix on your web-site for testing but withthe current wp-admin access we could edit theme’s files on your web-site.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @jtmathis42,

Unfortunately, it is not possible to display submenus within the “More” toggle item in the mobile panel area. We recommend implementing this functionality using a different widget rather than the default WordPress menu. You can create an accordion widget with custom content, as shown here: https://prnt.sc/bE_yU34BW20c. For example, you may customize the content using the following configuration to achieve a better UI/UX for your customers: https://gyazo.com/8d91705e4cf82443edfa1773ab26b9dd.

At this time, we have created an example of such an implementation but have hidden this widget on all devices to prevent it from being displayed to customers: https://prnt.sc/b4_xICrm_JRn. If you would like to review it, you can make the widget visible on each device and modify it according to your needs. As your website uses caching, we also recommend clearing the cache after making any content changes.

Regarding your question about prioritizing the “Categories” item in your mobile menu widget, we have enabled the following setting: https://prnt.sc/Jbos6tAyL9RA. Please check it now -> https://prnt.sc/0Mp0i-3g1A0q.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michal V.,

We apologize for the delay in our response due to a high volume of inquiries. You are correct — most of the content on your website can be edited using Elementor. You may also find our theme documentation helpful: https://www.8theme.com/documentation/xstore/.

If you have any specific questions, please feel free to submit them along with screenshots or videos to help us better understand your request.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Brand Bucket Softtech,

Thank you for your request.

Since you are using our XStore Archive Products Builder, you can add the “Archive Description” widget (https://prnt.sc/YWN5Uemle5AK). At this time, we have set the archive product description in your archive builder content. On product category pages, this widget will display the content from the “Description” field (https://prnt.sc/qU6Ks6-F-dDW). Currently, a static block (ID 2801) is currently configured to appear the same on each category. If you need specific content for different categories, you can create new static blocks (https://www.8theme.com/documentation/xstore/support/static-blocks/) and insert the corresponding shortcode (https://prnt.sc/jt46wsdcl0Uq) in the mentioned product category description area.

On your main shop page, the same shortcode is currently set. If you wish to modify it, please go to “Theme Options → WooCommerce → Shop → Shop Page Layout → Banner Content (Edit Setting)” (https://gyazo.com/98e42387a7e352160bd211e6af7a5449).

If you would like to create different main header menus for different pages, first create the required menus under “Dashboard → Appearance → Menus”. Then, create another header template in “Dashboard → XStore Builders → Header → Go to Builder (Elementor)”. You can import the existing template (https://gyazo.com/fc909aaafe3c401346a86ec82490a280), modify only the navigation menu widget (https://prnt.sc/97mLcuxmSONV) or any other widgets, and then set the display conditions for specific taxonomies or category pages (https://gyazo.com/d28a0e91f5571dc0ff1e0a6c0019f27b).

Regarding the Ajax filters, our built-in functionality for this feature is already enabled (https://gyazo.com/53365eebf1316cffb4284d0b8ace0ed9) and working correctly on your website. If you would like to install custom plugins, please refer to a similar request and response in the following topic: https://www.8theme.com/topic/product-filter-and-product-loop-customization-options/#post-463201.

For additional information, please consult our documentation: https://www.8theme.com/documentation/xstore

Lastly, please do not share your private information, such as your purchase code or dashboard access in public messages. This code may be accessed by other customers on the forum. You have a private area for such details, which is visible only to support managers.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Warshne,

Thanks for your understanding.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Warshne,

Please note that we have not made any modifications that could affect your backend loading time or cause similar issues. If you have recently installed additional plugins, implemented customizations, or made changes to your server configuration, these actions might have contributed to the issue you mentioned.

We kindly ask you to monitor the situation for a while, as it may be a temporary issue. Additionally, we recommend creating separate topics for different questions. Thank you for respecting our support guidelines and rules.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @anoop,

We have noticed that the plugin you are using activates its functionality only when the corresponding content is placed within the page content. When a page includes the “xoo-el-pop-sc” login content, the login triggers from the header or other areas work correctly. We also attempted to place the shortcode in the footer, but it did not work successfully.

In this case, you can either add the shortcode [xoo_el_pop text=”{pop}Login{/pop}” type=”login”] to each page within the content, or contact the plugin’s author for advice on how to load their scripts and style assets on all pages without adding the shortcode manually.

Additionally, we recommend disabling caching during the development process, as it can make it difficult to see the changes you make on the website.

Please note that the configuration of the login popup is not related to our theme support, as it is managed by a third-party plugin. You may contact the plugin’s support team for further assistance, as we can only provide support for our own products.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @SMALLOZ,

We have analyzed and noticed that many customers are experiencing the same issue using other themes, which appears to be unrelated to the theme used on the website.

Based on the feedback and solutions shared by customers who have consulted with WooCommerce support and their hosting providers, we have summarized the possible solutions as follows:

1. One customer (https://www.reddit.com/r/woocommerce/comments/1nl1zd2/comment/nti6ss2/) mentioned that, in their understanding, the problem originates from WooCommerce and is amplified by Hostinger.
2. Another customer (https://www.reddit.com/r/woocommerce/comments/1nl1zd2/comment/nhyh4jo/) resolved the issue by deactivating certain options in their hosting configuration: https://gyazo.com/cf455aa3a7f24303dc65aca486665d7b.

In summary, the issue seems to occur primarily for customers whose websites are hosted on Hostinger, and it appears to be related to Hostinger’s caching system. Disabling the two mentioned options in the HPanel seems to have resolved the problem for some users. More information can be found here: https://www.reddit.com/r/woocommerce/comments/1nl1zd2/comment/nkvhmiq/.

We would appreciate your feedback regarding these solutions and our suggestions. Additionally, we recommend contacting your hosting provider with this information, as the issue does not appear to be related to the theme (https://www.reddit.com/r/woocommerce/comments/1nl1zd2/comment/nnin487/) but rather to the hosting environment on Hostinger servers.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @hamza,

As indicated in the request we previously attached (https://github.com/elementor/elementor/issues/33582), the update affecting slider animations was introduced in the Elementor plugin version 3.33. This change is not related to the functionality of our theme or any theme-related issue, as the improvement was implemented directly in the Elementor plugin code.

Regarding your observation that this issue does not appear on our demos, please note that we do not update plugins on our demo sites regularly. Our demos are configured with caching and CDN settings to maintain static content for a certain period, ensuring proper caching and faster loading times.

If you would like to restore the previous animation behavior, you may either manually downgrade Elementor (https://wordpress.org/plugins/elementor/advanced/ -> https://prnt.sc/qLh9EfcSnZQh) on your website to a version earlier than 3.33 or keep the “Show animation” setting enabled in your system. Additionally, you may submit your request on the Elementor support forum at https://wordpress.org/support/plugin/elementor/, as the issue is related to their plugin update rather than our theme.

Thank you for your understanding and for respecting our support policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @GreenLion,

The added snippet is not functioning on your website because your custom CSS is written in the style of SCSS or SASS, while it is actually plain CSS. For more information, please refer to the following article: https://www.geeksforgeeks.org/css/what-is-the-difference-between-css-and-scss/.

We have therefore moved the mentioned snippet either to the beginning of all your styles or to the very end of the file (https://prnt.sc/sJM5BTTWw_yp). Please also review the documentation if you plan to create custom styling.

As your website is using a CDN, we kindly ask you to temporarily disable it or clear the cache and then check the result.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Warshne,

We have adjusted the corner radius of the single product button, which was configured in your Theme Options -> Theme Custom CSS -> Global CSS (https://prnt.sc/mjHUvPg0zOn9). In addition, we have added custom CSS to increase the spacing between breadcrumb items on the single product page (https://prnt.sc/5eDjFVOMi14I).

To resolve the issue of the duplicate “Shop” menu item in your breadcrumbs, please add the following PHP snippet to your child theme’s functions.php file:
add_filter('etheme_breadcrumbs_shop_step', '__return_false', 999);

Regarding the missing main content on your single product page, it appears that this may be caused by a customization in your child theme. However, as our access is limited, we are unable to verify this directly. If you would like us to investigate further, please provide the correct FTP access to your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @SMALLOZ,

We apologize for the delay in our response. During the migration process, we encountered several difficulties while trying to preserve your existing settings and layout. Any incorrect action caused critical errors on your website due to the improper location of the theme folder. Additionally, your server’s response time was quite slow, even though all configuration settings appeared to be correct (see: https://prnt.sc/nXMxTrPetpk0). This slow response extended the time required to complete the process.

We have now replaced the necessary folders, and you may check the results. There are still a few remaining folders on your server that you can ask your hosting provider to remove using a tool or command, rather than deleting them manually via FTP.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @SMALLOZ,

Could you please confirm whether we have your permission to implement such changes on your website? We are not certain about the method you use for the demo import process, but it appears that the location of the theme files was selected incorrectly, either manually or during the archive extraction process.

Best regards,
Jack Richardson
The 8Theme Team

Hello, GreenLion

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team