Forum Replies Created

Viewing 30 posts - 14,791 through 14,820 (of 17,792 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Royalty,

    As I see you are using cache plugin (W3 Total Cache) in your site. Please try to deactivate it and then delete cache folder located in wp-content directory. After that check if error appears when you save theme options.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry, but the error is related to the server configuration.
    Try to disable all 3rd-party plugins and check the Checkout page after that, also clear browser cache before.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    “Internal Server Error” is related to server configuration. You need ask your hosting provider to investigate the issue. As I see you have a lot of rules in .htaccess file. Perhaps it’s causing the issue. Anyway your hosting provider should provide you with more information regarding this error.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Could you please upload your site to any we host and provide us with FTP and WP Dashboard credentials in private content so we’re able to check it?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Unfortunately I don’t see any issues with arrows in submenu and cart widget in header:
    http://storage7.static.itmages.com/i/15/0828/h_1440749068_4473854_d96e351b94.png
    Try to clear browser cache and cookies and check again. Also check it in another browser.

    To change font color on Checkout page use this css code:

    .woocommerce form .form-row label, .woocommerce-page form .form-row label {
        color: black !important;
    }

    I’ve checked blog post on mobile and it’s displayed properly:
    http://storage1.static.itmages.com/i/15/0828/h_1440749303_9431976_9078d7ddb1.png

    For “Boutique” categories add this css code:

    @media (max-width: 767px) {.product-category {
        width: 100% !important;
    }}

    As I see you haven’t translate all words in fr_FR.po file in wp-content/themes/legenda/languages directory. Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve sent IP address to your email. Let us know when you add it into white list.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can submit a coupon in cart page as shown on the screenshot http://prntscr.com/89s12o

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to use this css code in Theme Options > Custom CSS > Global Custom CSS:

    .mobile-nav li > a {
    color: white !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try this css code:

    button.single_add_to_cart_button.etheme-simple-product.button.alt, #wc-correios-simulator .button {
    width: 150px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to use this code to change background color for “Add to Cart” button:

    button.single_add_to_cart_button.etheme-simple-product.button.alt {
        background-color: red !important;
    }
    input.btn.pull-right.big {
        background-color: red !important;
    }
    .woocommerce-shipping-calculator button {
      background-color: red !important;
    }

    Write color values to yours.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to edit wp-content/themes/idstore/code/wordpress-importer/parsers.php and wp-content/themes/idstore/code/wordpress-importer/wordpress-importer.php files as described here https://core.trac.wordpress.org/attachment/ticket/24373/24373.diff

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added this code in Global Custom CSS to align logo and remove blog description:

    .header-type-6 .header .tbs span {
    display: none;
    }
    .header-type-6 .header .tbs {
        margin-right: 10px;
    }

    Please check now.

    Your products pages are distorted now. Have you changed anything in php files? Please check and provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Ok, looking forward to your reply.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can ask your hosting provider to create a back up or refer to WordPress documentation https://codex.wordpress.org/WordPress_Backups .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    In this case you need edit the same file wp-content/themes/royal/framework/shortcodes.php and write new code according to the existing code for social icons and modify it a bit due to the icons you want to use. Or use some plugin to show social media icons.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The problem persists only with your child theme. Please activate parent Legenda theme and you’ll see there is no such issue.
    So you need check all the changes you’ve made in the child theme. Sorry, but we can’t know what exactly you modified there.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to disable all 3-rd party plugins and then check Ess. Grid settings.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Edit the file wp-content/themes/legenda/woocommerce/single-product/product-image.php in lines 46, 47 and set the needed sizes. Once it’s done please show us a single product page to customize the styles.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The same issue persists with default WordPress theme – Twenty Fifteen. Check it yourself. You may ask the authors http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments regarding this problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in .htaccess file for the domain .dk:

    <IfModule mod_headers.c>
       Header set Access-Control-Allow-Origin "*"
    </IfModule>

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see you are using old version of “Ultimate Addons for VC”. I’ve disabled it to check Ess. grid settings. You need to update “Ultimate Addons for VC” plugin to the latest version, you can download it here https://www.8theme.com/download-plugins/ . After updating select post categories for the “skyette-hoover” Ess. grid.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added this code in .htaccess file:

    <IfModule mod_headers.c>    
          Header add Access-Control-Allow-Origin "*" 
    </IfModule>

    Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Royalty,

    Please enable parent Royal theme, disable all 3rd-party plugins and cache plugin as well. Clear browsers cache and cookies and check Theme Options again.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @fashione,

    Please describe your issue.
    What shall we check?
    Also provide us with FTP credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to use the following css code in Theme Options > Custom CSS > Global CSS section:

    .control-label {
        color: black;
    }
    
    .back-top a {
        background-color: black;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve updated Revolution Slider plugin. Please check the page now.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,791 through 14,820 (of 17,792 total)