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Viewing 30 posts - 13,861 through 13,890 (of 16,147 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 11:24

    Hello,

    I’ve entered the password with 3 dots and it’s still incorrect, I’ve got this error:
    ERROR: Incorrect username or password.

    Please reset the password.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 11:22

    Hello,

    As I see there is no title on your Shop page:
    http://storage2.static.itmages.com/i/15/0727/h_1437992557_1578931_a90450659e.png

    Have you removed it?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 11:19

    Hello,

    You’ve been replied in the topic.
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 11:19

    Hello,

    We’re sorry for a long delay. It was caused by a lot number of work.

    Did WPML support team check the issue with Twenty Fifteen theme?
    In the previous post my colleague mentioned that the issue persists there too.
    “Twenty Fifteen” theme isn’t listed as shown on WPML screenshot:
    https://d2salfytceyqoe.cloudfront.net/wp-content/uploads/2009/09/scan-theme-for-texts.jpg

    You can check it yourself. Activate Twenty Fifteen in Appearance > Themes and check “Theme and plugins localization” section in WPML.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 11:13

    Hello,

    When you re-import products and they overwrite old products then the option “Mark product as new” won’t be enabled because it’s unticked by default. Unfortunately to enable it you have to check it manually.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 09:08

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 08:59

    Hello @Fred,

    Did you restrict access to FTP and WP Dashboard? We can’t connect to any of them.
    Please give us permissions to be able to update your theme.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 08:52

    Hello @bobvansoest,

    You should use other header type in Theme Options > Header, the one where languages selector isn’t placed in menu bar, but in top bar.

    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 08:44

    Hello,

    I’ve successfully logged in to your WP Dashboard.
    Please clarify what errors you’re getting.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 08:42

    Hello,

    Please clarify how you want the languages bar to be looked like.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 08:37

    Hello,

    In this case you need create a variable product and attributes for it in Products > Attributes. Please refer to Woocommerce documnetation:
    http://docs.woothemes.com/document/variable-product/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 08:08

    Hello,

    Your FTP credentials are incorrect. Please check them.
    Have you made any changes in original style.css file?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 07:54

    Hello,

    We’ve taken this into our account and will mention it in the theme description.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 07:52

    Hello,

    Your FTP credentials are incorrect. Please check them.
    Did you make any changes in original theme files?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 07:45

    Hello,

    Unfortunately there is no such option in Blanco theme. You have to use some plugin.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 07:44

    Hello,

    Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 07:37

    Hello,

    Could you please clarify your query with more details?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 07:36

    Hello,

    Please resend your screenshot as it’s not present in the post.
    Upload it to dropbox or some other web storage.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 07:10

    Hello,

    Your logo image is too big. Try to upload it with original dimensions 600px × 110px.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 07:05

    Hello,

    The reason is you’re using social media icons after featured image. Disable them and check Blog page after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 27, 2015 at 07:03

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 25, 2015 at 09:38

    Hello,

    Please provide us with WP dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 25, 2015 at 09:31

    Hello,

    Please provide us with WP dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 25, 2015 at 09:22

    Hello,

    Please upload your logo in WP Dashboard > Theme Options > Header > Logo image and after update this topic. Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 25, 2015 at 09:09

    Hello,

    Sorry but I don’t see any attachments in your post. Please provide us with the screenshot of the problem you are facing in mobile devices. Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 25, 2015 at 08:59

    Hello,

    As you can see in our demo https://www.8theme.com/demo/idstore/category/promo-category/?bl=horizontal when horizontal blog layout is selected post images are small and this is default theme feature. If you want to increase horizontal blog layout images you need to edit the wp-content/themes/idstore/loop.php file in line 47 and add css code in custom.css:

    .blog-post.post-horizontal .post-images {
    width: 400px !important;
    } 

    Set width to the same value as in loop.php.

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 25, 2015 at 07:16

    Hello,

    You are welcome!
    Let us know if you need more help.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 24, 2015 at 21:27

    Hello,

    I’ve added the following css code in custom css section:

    @media (max-width: 1200px) {
    .header-logo img {
        max-width: 260px;
        margin-left: -10px;
    }
    .header-type-12 .navbar-collapse .menu > li > a {
        padding: 10px 10.5px !important;
    }}

    Please check the site on mobile devices.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 24, 2015 at 20:44

    Hello,

    Is you problem solved? May we close this topic?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 24, 2015 at 14:51

    Hello,

    I’ve edited previously provided css code in Theme options > Custom CSS > Global Custom CSS section. Please clear browser cache and check your site now. Is that what you want?

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,861 through 13,890 (of 16,147 total)
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