Hello,

Please take our apologies but we don’t provide support for 3rd-party plugins and don’t guarantee their full compatibility with the theme.
To find the reason it requires deep investigation in error_log files on a server at your hosting provider. Sorry.

Best regards,
Jack Richardson.

Hello,

You’re welcome.

Best regards,
Jack Richardson.

Hello,

The problem was caused by the plugin “Product Enquiry Pro for WooCommerce”. I’ve deactivated it. Please clear browser cache and check “Add to Bag” button now.

Best regards,
Jack Richardson.

Hello,

We would be very thankful if you upload your site to some web host. This way we’ll be able to investigate this issue more deeply. Once you uploaded it please provide us with FTP and WP Dashboard credentials in private content. Also specify if you make any changes to original theme files.

Thank you.
Best regards,
Jack Richardson.

Hello,

Go to WP Dashboard > Theme Options > Single product page > clear field “Custom Tab Title” and save changes.

Best regards,
Jack Richardson.

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/xmarket/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

Hello,

Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.

Hello,

In this case you need set id for your element, for example http://storage4.static.itmages.com/i/15/0729/h_1438160449_4656033_335397218c.png and create a layer in your slide:
http://storage1.static.itmages.com/i/15/0729/h_1438160652_4339114_9f5c54830d.png

I’ve added this link for you as an example. Please check it in your first slide.

Best regards,
Jack Richardson.

Hello,

Please clarify what you want to achieve and show a screenshot for better understanding.
Also provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

Hello,

Let us know if further assistance is needed.

Best regards,
Jack Richardson.

Hello,

We need to see the issue to have clear understanding what you’re trying to achieve. If you provide us with WP Dashboard credentials we’ll try to help you or at least show us a screenshot of the problem.

Best regards,
Jack Richardson.

Hello,

I created custom sidebar “Recent Posts sidebar” in Appearance > Widgets and added “8theme-recent posts” widget. Then I used Widgetised Sidebar element in your footer block and added this code in child style.css:

.main-footer.text-color-dark .blog-post-list .media-body {
padding-top: 10px;
}

Please clear browser cache and check it now.

Best regards,
Jack Richardson.

Hello,

Check if file .htaccess persists in site root directory. If no then create it with the following content:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

Best regards,
Jack Richardson.

Hello,

We understand your problem but restoring site from backup is out of our support scope. In this case you need to contact your hosting provider to help you with that issue. Thank you for understanding.

Best regards,
Jack Richardson.

Hello,

Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.