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Viewing 30 posts - 13,741 through 13,770 (of 16,150 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 4, 2015 at 07:05

    Hello,

    We need to check your custom.css file, but can’t see it in wp dashboard > Appearance > Editor. Please give us access to it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 4, 2015 at 07:03

    Hello,

    Please add this code in custom.css file:

    @media only screen and (max-width: 959px) and (min-width: 768px){.containerInner {
      width: 724px !important;
    }}

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 4, 2015 at 07:00

    Hello,

    Please delete “woocommerce” folder in the directory wp-content/themes/xmarket/ and reupload from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 18:49

    Hello,

    Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 18:03

    Hello,

    I’ve added the following css code in custom.css:

    .ubermenu.ubermenu-main {
    background: #0e5891 !important;
    }
    .ubermenu .ubermenu-target {
    padding: 7px 20px !important;
    }
    .main-nav .double-border {
    border-top: none !important;
    }

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 17:29

    Hello,

    Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 16:29

    Hello,

    I’ve reuploaded Ultimate VC Addons plugin. Please clear browser cache and check your pages again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 16:17

    Hello,

    As I see price and “Add to Cart” button are shown properly:
    http://storage4.static.itmages.com/i/15/0803/h_1438614972_5685670_d763d2ebea.png
    What browser are you checking in? Is it up to date?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 14:58

    Hello,

    We need to see your site to give you correct code as we can’t know what exactly is wrong in your blog page. Could you please upload your site to any web host?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 14:16

    Hello,

    You should select “Image Slider” in Product Image Hover section in Theme Options > Products Page Layout. Also upload images to “Gallery images” section in product editor.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 11:33

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .category-description {
        display: block;
    }

    Please check your categories pages now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 11:00

    Hello,

    The mistake was in the line ga(‘set’, ‘anonymizeIp’, true);, I changed quotes to ' instead of .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 10:58

    Hello,

    The problem was you didn’t install Woocommerce. I’ve installed it. Please check browser cache and check Home page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 10:13

    Hello,

    We can’t access your wp dashboard getting this error:
    “You must log in to access the admin area.”

    Please give us permissions to enter WP admin panel.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 10:10

    Hello,

    Please provide us with FTP credentials (FTP host, FTP username, FTP password).

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 09:43

    Hello,

    I’ve edited the code in Custom CSS to align the menu and commented the code in the file wp-content/themes/woopress/js/etheme.js file in line 1715 to close the first category in product category sidebar.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 09:36

    Hello,

    I’ve checked your site and haven’t seen any issues. The site was loaded for the 1st time without need to reload. Please try to check it in other browsers.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 08:14

    Hello,

    I checked your sites in IE11 and didn’t found any issues. Unfortunately we can’t replicate this problem.
    The order was placed successfully:
    http://storage4.static.itmages.com/i/15/0803/h_1438585871_5633513_2fe25773ce.png

    Do your clients use the latest version of IE?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 08:13

    Hello,

    The problem was caused by Woocommerce plugin. Seems you updated it incorrectly.
    I’ve reuploaded it and now there are no any issues. Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 08:04

    Hello,

    You have child theme enabled and version is shown from the style.css file in wp-content/themes/legenda-child. If you activate parent theme you’ll see the current theme version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 08:02

    Hello,

    If you want to change text color for “Add to Cart” button use this code:

    a.button.etheme_add_to_cart_button.product_type_simple {
      color: red;
    }
    a.button.etheme_add_to_cart_button.product_type_simple:hover {
      color: grey;
    }

    This is for home page and shop page.

    For single product page use this code:

    .single-product-page .product-info .single_add_to_cart_button {
      color: #fff;
    }
    .single-product-page .product-info .single_add_to_cart_button:hover {
      color: #000;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 07:57

    Hello,

    Some quotes in the code were incorrect. I’ve edited it and now the code in visible via page source:
    http://storage1.static.itmages.com/i/15/0803/h_1438584991_4616644_8dbc51e938.png
    Please check it from your side.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 07:50

    Hello,

    1. I’ve disabled “Nice Scroll” option in Theme Options > General. Please check slider now.

    2. Have you edited original theme files, especially style.css? Please provide us with FTP credentials.

    3. I’ve added background image for the row where text and counter elements are added:
    http://storage2.static.itmages.com/i/15/0803/h_1438584531_7885014_5e23c734f2.png
    You can change the image there.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 07:37

    Hello,

    Add this code in custom.css:

    .ubermenu .ubermenu-nav {
      height: 40px;
    }
    .ubermenu.ubermenu-main .ubermenu-item-level-0 {
      margin: 0;
    }

    Please clarify what exactly you want to do with the lines over menu. Do you want to remove them?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 07:31

    Hello,

    To make category header show you need add products to that category. Mark some products with “Gift” category and check it after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 07:27

    Hello,

    Add this code in Text element of Visual Composer editor:

    <div class="custom-info-wrap">
    <div class="custom-info-block a-left"><a href="#">Do You Have Any Question? Contact Us</a></div>
    <div class="custom-info-block a-center"><a href="#">Get 15% Off When You Spend Over $100</a></div>
    <div class="custom-info-block a-right"><a href="#">Free Shipping! All Orders Over $199</a></div>
    </div>

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 07:25

    Hello,

    I’ve added this code in Appearance > Custom CSS:

    .fixed-header-area .fixed-header .logo-with-menu {
      display: none;
    }
    
    .fixed-header-area .fixed-header .logo-with-menu+div+div {
      display: inline-block;
      margin-left: 12%;
    }

    Please check fixed header now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 07:19

    Hello,

    Did you set any redirects in .htaccess file or your control panel at hosting provider for the site?
    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 3, 2015 at 07:16

    Hello @Design,

    I don’t see language buttons on your site. Please specify what exactly you want to do and provide us with a direct page link.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 18:36

    Hello,

    The changes were made in the child theme so they won’t be lost after theme update.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,741 through 13,770 (of 16,150 total)
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