Forum Replies Created

Viewing 30 posts - 13,651 through 13,680 (of 16,152 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 13:41

    Hello,

    Unfortunately “Return to Previous Page” link can be removed only from all pages. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 13:39

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 13:33

    Hello,

    I’m sorry but credentials you provided are incorrect and we can’t log in to WP Dashboard.
    Please check login details and provide us with the correct ones.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 12:13

    Hello,

    Please provide us with the correct WP Dashboard credentials in private content as we can’t log in with the current ones. Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 12:01

    Hello,

    Glad the issue has been resolved. If there are any questions feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 11:51

    Hello,

    So is your issue resolved now?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 11:04

    Hello @cardinalno,

    The LookBook.xml file has been sent. Please check your email address.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 11:02

    Hello,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 10:29

    Hello,

    Thank you your patience and understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 10:09

    Hello,

    You need delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 10:00

    Hello,

    We’ll forward this bug to our developers and fix it in the theme update.
    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 09:59

    Hello,

    This problem is related to Woocommerce as when ajax is disabled, the parameter of product addition shouldn’t work. By default Woocommerce has Aajx “Add to Cart” enabled, that’s why they don’t have such bug. We’ll contact their support regarding this problem and we’ll either remove ajax disable option or they will fix it in the update and everything will work fine.
    Meanwhile you can enable ajax in Theme Options to make Cart page work properly.
    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 09:56

    Hello,

    This is related to Woocommerce settings and you need contact their support regarding your queries. Sorry, there are no such options in the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 09:41

    Hello,

    Please provide us with WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 09:40

    Hello,

    I’ve enabled options “Optimized CSS” and “Optiomized JS” in WP Dashboard > Ultimate > Modules > Scripts and Styles tab.
    Now clear browser cache and check “Advanced Carousel” element.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 09:12

    Hello,

    Your login credentials are incorrect. Could you please reset the password?
    Also when you are logged out try to clear browser cache and check My Account page then.
    Are you using any cache plugins for your site?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 09:11

    Hello,

    I’ve checked your site in Firefox, Chrome and IE v.11 and there are no problems with site loading.
    Also I tried to open the site via proxy service and everything was ok, here is the link
    http://anonymouse.org/cgi-bin/anon-www.cgi/http://bkbcuracao.com

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 09:05

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    @media only screen and (min-width: 980px) and (max-width: 1200px){
    .menu > li > a {
      line-height: 0px;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 08:45

    Hello,

    Could you please provide us with a page link where you see that text and a screenshot of it?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 08:30

    Hello,

    I’ve reuploaded original files for parent theme and the warnings have gone.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 08:02

    Hello,

    Change the code:

    .main-nav.visible-desktop {
        z-index: 0 !important;
    }

    with

    .main-nav.visible-desktop {
        z-index: 10 !important;
    }

    and also add the following css code:

    .wpb_revslider_element.wpb_content_element {
        z-index: 1 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2015 at 07:36

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 6, 2015 at 20:26

    Hello,

    Ok, we’re looking forward to your reply.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 6, 2015 at 18:52

    Hello,

    Please provide us with WP Dashboard and FTP credentials and specify what code you’re trying to add.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 6, 2015 at 18:42

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 6, 2015 at 18:36

    Hello,

    Those were just notices, not errors. They can be hidden by disabling debug mode what I did in wp-config.php file.
    Please check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 6, 2015 at 18:06

    Hello,

    Please give us site name as well.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 6, 2015 at 10:02

    Hello,

    You need edit the file wp-content/themes/woopress/woocommerce/global/breadcrumb.php.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 6, 2015 at 09:54

    Hello,

    You are always welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 6, 2015 at 09:41

    Hello,

    It seems cache is enabled on a server where your site is hosted.
    You need ask your hosting provider regarding this issue.

    Best regards,
    Jack Richardson.

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    Viewing 13,680 results - 13,651 through 13,680 (of 16,152 total)
Viewing 30 posts - 13,651 through 13,680 (of 16,152 total)
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