Return to previous page

Cross Selling Issue - by danmc91 - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Jack Richardson

danmc91

Participant

August 4, 2015 at 13:38

We’ve noticed an issue within the cart. When using cross sells if I add a product in the cart it will reload the cart with the url /basket/?add-to-cart=22593 – This will of added the product to the basket BUT because of the URL if I then decide I want to change the quantity of the cross sell product it will add an additional so say I added 1 more the quantity would be 2, it would then refresh and will have added 2 more products bringing the quantity to 3.

We’ve changed back to TwentyFifteen where it works fine.

The other option we tried was editing the theme so when we add a cross sell product it would be added using AJAX the only issue with this is it does not refresh the page. Any Idea on what we can do to resolve this issue?

Please, contact administrator
for this information.

#78469 Copied Theme version: 2.0 WooCommerce version: 2.3.13

8 Answers

Jack Richardson

Support staff

August 4, 2015 at 13:45

Hello,

Sorry, but your query is a bit unclear for us. Could you please clarify how we can replicate the problem?
Also provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#78472 Copied

danmc91

Participant

August 4, 2015 at 14:20

Please see private content:

Please, contact administrator
for this information.

#78479 Copied

Eva Kemp

Support staff

August 5, 2015 at 11:31

Hello,

The problem was caused by the option Ajax “Add to Cart” that you disabled in Theme Options > Single Product Page. I’ve enabled it. Please clear browser cache and check Cart page now.

Regards,
Eva Kemp.

#78639 Copied

danmc91

Participant

August 5, 2015 at 12:04

This does not fix the issue… I had AJAX disabled as it effects another plug in. However even when AJAX is enabled the cart does not refresh with the new cart total, the customer has to manually update the cart.

#78652 Copied

Eva Kemp

Support staff

August 5, 2015 at 13:11

Hello,

I’ve reuploaded parent theme and the issue has been fixed.
Please clear browser cache and check the site now.

Regards,
Eva Kemp.

#78667 Copied

danmc91

Participant

August 6, 2015 at 10:10

It seemed to work yesterday

This morning I’ve cleared my browsing history and it’s just went back to normal?

Can you advise? I’ve tried re uploading the theme again straight from a fresh download from envato, any idea why it would do this?

#78847 Copied

danmc91

Participant

August 6, 2015 at 12:30

Any update?

#78860 Copied

Jack Richardson

Support staff

August 7, 2015 at 09:59

Hello,

This problem is related to Woocommerce as when ajax is disabled, the parameter of product addition shouldn’t work. By default Woocommerce has Aajx “Add to Cart” enabled, that’s why they don’t have such bug. We’ll contact their support regarding this problem and we’ll either remove ajax disable option or they will fix it in the update and everything will work fine.
Meanwhile you can enable ajax in Theme Options to make Cart page work properly.
Please take our apologies for inconveniences.

Best regards,
Jack Richardson.

#78957 Copied
Tagged: best selling, cross selling, persuasive, themes, woocommerce
Viewing 9 results - 1 through 9 (of 9 total)