Hello @timechristmas,

Thank you for reaching out to us.

We have reviewed the search results page and the pagination request on your website. It appears that you are using a custom plugin that loads products via AJAX. Due to the way this plugin functions, the scroll-to-top feature is not working as expected.

We kindly suggest deactivating the plugin temporarily to see if the issue persists. Alternatively, you may want to consult the plugin’s documentation for further guidance.

Please note that this issue is not related to our theme.

Should you have any further questions, feel free to contact us.

Best regards,
The 8Theme Team

Hello @Plethora,

We hope this message finds you well.

On the Cart page, we are currently seeing the following available gifts: https://prnt.sc/nYorynnvfO-G. If you would like to display additional gifts from your plugin on the Checkout page, we recommend adding a WooCommerce hook widget with the appropriate hook name to that page. It appears that your plugin may be utilizing one of these hooks to display the gifts.

Additionally, have you reached out to the plugin’s support team to inquire about compatibility with pages built using Elementor or other page builders? This may help ensure proper integration and functionality.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @engeldeluxe,

Thank you for reaching out to us.

Kindly refer to the following screenshot for further clarification: https://prnt.sc/FfTDfMoNHDtt.

If you encounter any additional issues, we would appreciate it if you could provide a video to help us better understand the situation.

Best regards,
The 8Theme Team

Hello @Plethora,

Thank you for reaching out.

We would like to inform you that our theme is compatible with many popular plugins available on the market. However, the plugin in question currently has approximately 3,000 downloads, which indicates that it is not widely used. As a result, we have not yet prioritized adding dedicated compatibility for it.

Regarding the issue of not seeing the plugin’s gift options on the single product page, this is due to the use of our built-in Single Product Builder via the Customizer. This builder does not load the default WooCommerce hooks, which are often required for third-party plugin features to display correctly.

To resolve this, we recommend checking the plugin’s documentation for available shortcodes. You can then add the relevant shortcode to the Single Product content area using the appropriate elements within our builder. Othewise you can disable the Single product builder and use the default templates.

Additionally, we suggest reaching out to the plugin’s support team or forum for further guidance on how to integrate their functionality with custom single product layouts.

Best regards,
The 8Theme Team

Hello @Siddharth
Please, check if next option is active in your Cart page builder -> https://prnt.sc/-5deXwZJOXz8.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Will,

We would like to inform you that the Archive Products widget includes a notice with instructions on how to configure the number of items displayed. You can view the notice here: https://prnt.sc/CVHgYzTXTgq-

By default, the maximum value for this setting is 100. However, if you wish to increase this limit, you may do so by adding the following code snippet to your child theme’s functions.php file:

add_filter('etheme_products_per_page', function($value) {
    return 200;
}, 999);

Please note that the value “200” in the example above can be adjusted according to your needs.

Additionally, we attempted to connect to your FTP account to assist further, but unfortunately, we were unable to establish a connection, so we want to ask you to make the implementation from your side and check. The error details have been provided in the private content section for your reference.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Siddharth,

Thank you for reaching out to us.

We are having difficulty understanding your request, as multiple questions have been combined into a single topic. This makes it challenging for our support team to provide accurate assistance.

To help us serve you better, we kindly ask that you either provide additional details or create separate topics for each individual question.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @OnlyCBD,

We hope this message finds you well.

Kindly consider updating your server configuration as required by our theme. You may refer to the following screenshot for details: https://prnt.sc/2LdztcJVWPFY. We previously mentioned these adjustments, as they may have a direct impact on the issue you reported.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Siddharth,

We hope this message finds you well.

We attempted to access the Theme Options on your website but were unable to do so. Please refer to the following screenshot for reference: https://prnt.sc/wVmXPKTQ23Hk.

Additionally, we conducted a test to determine whether the issue persists when the Single Product page template is used without Elementor. In this case, the page functions correctly, as shown here: https://prnt.sc/MaAZ2_AA7Cqs. This was tested by removing the condition from the Elementor Single Product template, which you can see in the following screenshot: https://prnt.sc/F-RJgVLEMNoB.

Based on our findings, it appears that the variation plugin you are using may not be fully compatible with the Elementor Single Product builder. Therefore, we kindly recommend reaching out to the plugin’s support team for further assistance as it is not related to theme functionality. They may be able to provide a workaround or suggest specific settings to enable compatibility.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Siddharth,

Thank you for your message.

It appears that the option you disabled is not the one we recommended for testing purposes. The correct setting can be found by navigating to Theme Options → WooCommerce → Single Product → Layout. For your reference, please see the following screenshot: https://prnt.sc/hpBYYRiOpagS.

Kindly disable this specific option and check the results afterward.

Best regards,
The 8Theme Team

Hello @Siddharth,

We hope this message finds you well.

We kindly ask that you avoid combining multiple questions under a single topic, as it makes it difficult for our support team to accurately address your concerns.

Regarding the most recent issue you’ve reported, we recommend disabling the “Ajax Add to Cart” option in theme options and testing the functionality again. Since you are using multiple plugins that load their own scripts on the single product page, it is possible that one of them is causing a conflict.

Additionally, we suggest deactivating all third-party plugins temporarily and keeping only the essential ones active to determine if the issue persists.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello @Jorge Kenji,

Thank you for reaching out to us.

We have reviewed the product URL you provided, but we were unable to identify any sticky section on the page. Could you kindly update the product URL or provide additional details so that we can further investigate the issue?

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Hello @MAHDAR,

We hope this message finds you well.

To help identify the cause of the issue, we kindly suggest disabling the relevant options in the WP Rocket plugin—such as delay, defer, minify, etc.—to determine which specific setting may be responsible.

If you would like to exclude the script file from optimization, please add the following URL to the exclusion list:

https://yourwebsite.com/wp-content/plugins/et-core-plugin/packages/xstore-wishlist/assets/js/script.min.js

Additionally, if the issue persists after trying the above steps, you may consider adding the following code snippet to your child theme’s functions.php file:

add_filter('xstore_wishlist_mini_content_ajax', '__return_true');

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

Thank you for your message.

The text you are requesting a translation for has been added using your custom snippet from your customization. In this case, we recommend reviewing the process for translating strings added via child theme files. You can find detailed guidance at the following link: https://localise.biz/wordpress/plugin/child-themes#xgettext.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Adi,

Thank you for reaching out to us.

Currently, the requested options are not available by default. However, we kindly invite you to submit your suggestion on our task board at the following link: https://www.8theme.com/roadmap/. This will allow us to evaluate the popularity of your request based on customer votes.

We appreciate your feedback and continued support.

Best regards,
The 8Theme Team