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Viewing 30 posts - 13,441 through 13,470 (of 16,153 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:19

    Hello,

    When we entered public_html folder we saw empty directory. Please give us permissions to access site files.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:14

    Hello,

    This is related to Ultimate VC Addons plugin, not to our theme. Sorry.
    You can contact them via comments section http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:12

    Hello,

    The reason is SSL certificate works only for Checkout page, not for whole site and you uploaded logo and favicon via Theme Options > General > Header Settings. As you can see when you upload images the link for them is http, not https:
    http://storage6.static.itmages.com/i/15/0818/h_1439878304_6447617_58684e0dc9.png
    So you have to use SSL certificate for whole site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:02

    Hello,

    Please provide us with your site url.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:01

    Hello,

    Try to disable “Nice Scroll” option in Theme Options > General and check the scroll after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 06:59

    Hello,

    To have multilingual site you need use WPML plugin https://wpml.org .
    There is no notification for theme update in the WP Dashboard. You can check it on ThemeForest site http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 06:56

    Hello,

    Regarding your query you need refer to some freelancers as this is beyond our support scope. Have you tried security plugins mentioned in the article I sent you in the previous post?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 06:53

    Hello,

    Seems you made incorrect changes because your Shop page has incorrect design. In this case we have to reupload original “woocommerce” folder in wp-content/themes/theleader directory. Do you agree with it? May we proceed?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 06:50

    Hello,

    New theme version has been released.

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/xmarket/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 17:20

    Hello,

    As you can see from plugin screenshots https://wordpress.org/plugins/user-activation-email/screenshots/ it’s used for wp-admin authorization form.
    Refer to this article how to secure your site:
    http://www.woothemes.com/2013/09/improve-your-wordpress-security-with-these-10-tips/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 15:46

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .menu .menu-full-width.menu-column5.tooltip-wrap .nav-sublist-dropdown {
      width: 1100px !important;
    }
    .menu .menu-full-width .nav-sublist-dropdown ul > li.with-tooltip {
      margin-bottom: 80px;
    }

    Please check menu now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 15:29

    Hello @Kevin,

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 15:04

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 14:27

    Hello,

    I’ve set “Default” in “Use custom footer for this page” section for Blog and Home page and now footer is styled similarly in both pages as it’s loading only from Appearance > Widgets > Footer 1 area.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 13:56

    Hello,

    I’ve edited the code:

    .main-footer-1 .widget-title, .footer-top .widget-container .widget-title {
      display: none !important;
    }

    Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 13:50

    Hello,

    I’ve edited the code and added this one:

    .main-footer-1 .widget-title {
      display: none !important;
    }

    Clear browser cache and check widget now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 13:44

    Hello,

    I’ve added class “with-tooltip” to submenu items in Appearance > Menus.
    Please check dropdown menu now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 13:36

    Hello,

    Try to use this code in custom.css:

    .footer .widget-title {
      display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 13:32

    Hello,

    Only one category can be shown as a current item. This is not a bug, this is how WordPress works.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 13:00

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 12:33

    Hello @Benny,

    Sorry for a delay.
    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .menu-social-icons .ico-youtube:before {
      content: "\f167";
      font-family: FontAwesome;
    }
    .menu-social-icons .ico-youtube {
        display: block;
        width: 28px;
        height: 28px;
    }

    Please check youtube icon now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 11:48

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 11:48

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 11:47

    Hello,

    Looking forward to your reply.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 11:46

    Hello,

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 11:45

    Hello,

    I’ve removed “Hard Crop” option in Woocommerce > Settings > Products tab > Display and regenerated thumbnails with this plugin https://wordpress.org/plugins/regenerate-thumbnails/ .
    Please clear browser cache and check product page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 10:29

    Hello,

    Please add this code in custom.css file:

    .main-nav .menu .menu-full-width .nav-sublist-dropdown .container > ul > li {
      margin-left: auto;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 10:11

    Hello,

    I’ve updated Permalinks settings in WP Dashboard > Settings > Permalinks.
    Please clear browser cache and check the link now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 09:51

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 09:50

    Hello @Lars Schellhas,

    Please make sure you created all the possible variation combinations.
    Also refer to this topic:
    https://wordpress.org/support/topic/variations-dont-work-it-say-sorry-no-products-matched-your-selection

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,441 through 13,470 (of 16,153 total)
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