Forum Replies Created

Viewing 30 posts - 13,171 through 13,200 (of 16,171 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 28, 2015 at 11:52

    Hello,

    Sorry, but the error is related to the server configuration.
    Try to disable all 3rd-party plugins and check the Checkout page after that, also clear browser cache before.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 28, 2015 at 11:40

    Hello,

    “Internal Server Error” is related to server configuration. You need ask your hosting provider to investigate the issue. As I see you have a lot of rules in .htaccess file. Perhaps it’s causing the issue. Anyway your hosting provider should provide you with more information regarding this error.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 28, 2015 at 10:18

    Hello,

    Could you please upload your site to any we host and provide us with FTP and WP Dashboard credentials in private content so we’re able to check it?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 28, 2015 at 09:12

    Hello,

    Unfortunately I don’t see any issues with arrows in submenu and cart widget in header:
    http://storage7.static.itmages.com/i/15/0828/h_1440749068_4473854_d96e351b94.png
    Try to clear browser cache and cookies and check again. Also check it in another browser.

    To change font color on Checkout page use this css code:

    .woocommerce form .form-row label, .woocommerce-page form .form-row label {
        color: black !important;
    }

    I’ve checked blog post on mobile and it’s displayed properly:
    http://storage1.static.itmages.com/i/15/0828/h_1440749303_9431976_9078d7ddb1.png

    For “Boutique” categories add this css code:

    @media (max-width: 767px) {.product-category {
        width: 100% !important;
    }}

    As I see you haven’t translate all words in fr_FR.po file in wp-content/themes/legenda/languages directory. Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 28, 2015 at 08:42

    Hello,

    I’ve sent IP address to your email. Let us know when you add it into white list.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 28, 2015 at 07:56

    Hello,

    You can submit a coupon in cart page as shown on the screenshot http://prntscr.com/89s12o

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 28, 2015 at 07:19

    Hello,

    Try to use this css code in Theme Options > Custom CSS > Global Custom CSS:

    .mobile-nav li > a {
    color: white !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 20:19

    Hello,

    Try this css code:

    button.single_add_to_cart_button.etheme-simple-product.button.alt, #wc-correios-simulator .button {
    width: 150px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 16:47

    Hello,

    Try to use this code to change background color for “Add to Cart” button:

    button.single_add_to_cart_button.etheme-simple-product.button.alt {
        background-color: red !important;
    }
    input.btn.pull-right.big {
        background-color: red !important;
    }
    .woocommerce-shipping-calculator button {
      background-color: red !important;
    }

    Write color values to yours.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 16:35

    Hello,

    Try to edit wp-content/themes/idstore/code/wordpress-importer/parsers.php and wp-content/themes/idstore/code/wordpress-importer/wordpress-importer.php files as described here https://core.trac.wordpress.org/attachment/ticket/24373/24373.diff

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 16:28

    Hello,

    I’ve added this code in Global Custom CSS to align logo and remove blog description:

    .header-type-6 .header .tbs span {
    display: none;
    }
    .header-type-6 .header .tbs {
        margin-right: 10px;
    }

    Please check now.

    Your products pages are distorted now. Have you changed anything in php files? Please check and provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 16:11

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 16:10

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 15:33

    Hello,

    Ok, looking forward to your reply.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 15:32

    Hello,

    You can ask your hosting provider to create a back up or refer to WordPress documentation https://codex.wordpress.org/WordPress_Backups .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 14:03

    Hello,

    In this case you need edit the same file wp-content/themes/royal/framework/shortcodes.php and write new code according to the existing code for social icons and modify it a bit due to the icons you want to use. Or use some plugin to show social media icons.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 14:00

    Hello,

    The problem persists only with your child theme. Please activate parent Legenda theme and you’ll see there is no such issue.
    So you need check all the changes you’ve made in the child theme. Sorry, but we can’t know what exactly you modified there.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 13:54

    Hello,

    Try to disable all 3-rd party plugins and then check Ess. Grid settings.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 13:49

    Hello,

    Edit the file wp-content/themes/legenda/woocommerce/single-product/product-image.php in lines 46, 47 and set the needed sizes. Once it’s done please show us a single product page to customize the styles.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 13:23

    Hello,

    The same issue persists with default WordPress theme – Twenty Fifteen. Check it yourself. You may ask the authors http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments regarding this problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 13:13

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 12:27

    Hello,

    Please add this code in .htaccess file for the domain .dk:

    <IfModule mod_headers.c>
       Header set Access-Control-Allow-Origin "*"
    </IfModule>

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 12:00

    Hello,

    As I see you are using old version of “Ultimate Addons for VC”. I’ve disabled it to check Ess. grid settings. You need to update “Ultimate Addons for VC” plugin to the latest version, you can download it here https://www.8theme.com/download-plugins/ . After updating select post categories for the “skyette-hoover” Ess. grid.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 11:27

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 11:14

    Hello,

    I’ve added this code in .htaccess file:

    <IfModule mod_headers.c>    
          Header add Access-Control-Allow-Origin "*" 
    </IfModule>

    Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 10:56

    Hello @Royalty,

    Please enable parent Royal theme, disable all 3rd-party plugins and cache plugin as well. Clear browsers cache and cookies and check Theme Options again.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 10:51

    Hello @fashione,

    Please describe your issue.
    What shall we check?
    Also provide us with FTP credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 10:47

    Hello,

    Try to use the following css code in Theme Options > Custom CSS > Global CSS section:

    .control-label {
        color: black;
    }
    
    .back-top a {
        background-color: black;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 10:46

    Hello,

    I’ve updated Revolution Slider plugin. Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 10:32

    Hello,

    1. Please add the following css code in WP Dashboard > Theme Options > Custom CSS > Global CSS section:

    .header-type-6 .header .tbs span {
    display: none;
    }

    2. Go to Pages > Edit needed page > Add new Visual Composer element > In provided elements find “Brands” > Set Display type to “Slider”.

    3. Please read this documentation http://docs.woothemes.com/document/editing-product-data-tabs/

    4. In Global CSS section add this code:

    a.btn.border-grey.progress-button.etheme_add_to_cart_button.product_type_simple {
    padding: 15px 20px 15px 20px;
    background-color: grey;
    }

    Set padding values and background color to your needs.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,171 through 13,200 (of 16,171 total)
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