Hello @engeldeluxe,

Thank you for reaching out.

If you would like to exclude the JavaScript script that may be causing the issue, you can include the following file, which contains all theme widget scripts for Elementor:

/wp-content/themes/xstore/js/elementor-all-widgets.min.js

However, as we previously mentioned in our response, these scripts are built on default Elementor base and were designed to wait for the jQuery document ready event triggered by the main WordPress script. Only after this event is triggered will the other scripts begin executing their respective actions.

You can observe a similar behavior by quickly clicking on the default Elementor tabs before the page has fully loaded. Additionally, if you add the default Cart Off-Canvas widget from Elementor to your header, you will notice that it also requires the page to be fully loaded in order to function correctly.

Please note that the issue you are experiencing is not related to a conflict or incompatibility with caching plugins. We recommend reviewing the official jQuery documentation to better understand how the document ready event works:

https://learn.jquery.com/using-jquery-core/document-ready/

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Crashraider,

We hope this message finds you well.

Could you kindly check the issue now? We have implemented some improvements, which you can view here: https://prnt.sc/OpO4Vx-wedPd.

Thank you for your attention.

Best regards,
The 8Theme Team

Hello @engeldeluxe
Please, check next reply -> https://www.8theme.com/topic/excluding-a-class-for-faster-mobile-menu-opening-when-excluded-javascript-files-is-enabled/#post-453879.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Olha,

We hope this message finds you well.

Kindly provide us with the correct wp-admin credentials that grant Administrator-level access. The current credentials you have shared only allow us to view the store as a vendor, and we are unable to access your shop page as needed (please refer to the screenshot: https://prnt.sc/jcJn-PHdCnYU).

Additionally, we recommend reviewing our response in the following thread for further assistance: https://www.8theme.com/topic/the-links-are-not-working-on-mobile-devices/#post-453885.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Nicolo,

We hope this message finds you well.

We would like to inform you that the issue you are experiencing is caused by custom CSS located in your xstore-child/styles.css file with next code:

.etheme-sticky-cart .quantity.quantity-select,
.etheme-sticky-cart .quantity.quantity-select select {
  width: 100%;
  margin: 0;
}

Please refer to the following screenshots for clarification:
– Before applying any changes: https://prnt.sc/BDNaZaZ1Mvn_
– After temporarily removing the custom styles related to the quantity input: https://prnt.sc/RZdH-Rlxe7qj

As the issue stems from customizations made on your end, we kindly recommend reviewing and adjusting your custom styles accordingly to better suit your specific requirements.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Jorge Kenji,

We hope this message finds you well.

We have observed that your Cart/Checkout page utilizes a custom structure, likely implemented through a plugin such as a funnel builder, which may include custom JavaScript actions for removing products from the cart. In light of this, we kindly recommend the following steps:

– Please enable the “Allow customers to remove Add-ons from cart?” option in your Booster settings and verify whether this resolves the issue.
– Additionally, we suggest testing the functionality using the default cart page content to determine if the issue persists.

Our team has thoroughly tested our features with the most popular themes and page builders, and we have not encountered similar issues under standard configurations. Therefore, it is possible that the issue may be related to customizations or the use of custom hooks/filters on your Cart/Checkout pages.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @YT,

We hope this message finds you well.

Could you kindly try using the “Product Category Heading Image” dynamic tag (please refer to the screenshot here: https://prnt.sc/OEhVQ4c0HQ0k) and let us know if it works in your case?

If the issue persists, we would appreciate it if you could provide us with additional details, such as the URL of the editor, relevant screenshots, and temporary access to your website. This will help us investigate the issue more thoroughly and assist you more effectively.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @YT,

Thank you for your message.
We appreciate your update.

Best Regards,
8Theme’s Team

Hello @luc,

We hope this message finds you well.

Could you kindly check your website now? It appears that both the Elementor Pro and PRO Elements plugins were installed simultaneously, which may have caused conflicts and errors on your site.

To resolve this issue, we have removed the free PRO Elements plugin, as you already have the paid version of Elementor Pro active, which offers more features and benefits.

After making this adjustment, we tested the site in an incognito browser and can confirm that the product images are now displaying correctly on our end.

Please let us know if everything is working as expected on your side.

Best regards,
The 8Theme Team

Hello @Nicolo,

Thank you for reaching out.

The current behavior you are observing is the default functionality of the sale badge. It is designed to appear on the main product when any of its variations are on sale.

If you would prefer a more dynamic display of the sale badge, we kindly suggest submitting a feature request via our taskboard: https://www.8theme.com/roadmap/. Alternatively, you may request additional customization through your account at: https://www.8theme.com/account/.

Please note that our theme does not include the dynamic sale badge functionality you described. You may refer to our demos here: https://xstore.8theme.com/ for confirmation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @luc,

Thank you for reaching out to us.

We have not encountered this issue on your product pages so far. Could you kindly clarify the problem and provide us with the URL of the specific product page where you are experiencing the issue?

Additionally, we recommend checking the page from a different device to see if the problem persists.

Best regards,
Jack Richardson
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

Please note that the option is labeled “Disable native WordPress lazy loading.” To disable lazy loading, you will need to enable this option.

If the issue persists after enabling it, it is possible that one of your optimization or caching plugins is overriding this setting and enforcing lazy loading for all images. We recommend reviewing the documentation of any such plugins, as they may offer advanced configuration options that allow you to control lazy loading on a per-image basis.

Should you need further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @kmc,

Thank you for your message.

We noticed that the snippet you added was in CSS format (please refer to the screenshot: https://prnt.sc/wejcoMlLIA8), whereas it should have been implemented as a PHP snippet. We have already corrected this on your behalf.

Additionally, we attempted several configurations to apply exclusions for specific media IDs on your page; however, these efforts were unsuccessful. As an alternative, you may consider disabling the native WordPress lazy load feature via the Theme Options panel. Alternatively, you are welcome to submit a request for further customization.

If your primary concern regarding this topic has been resolved, please feel free to mark the topic as solved.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Adam
Please, check now.
The source of issue -> https://prnt.sc/rLA-Waxs4aEi.
Kind regards, Jack Richardson

Hello @Kmoe,

We hope this message finds you well.

Following our investigation, we have confirmed that the issue you are experiencing is related to the latest update of the Elementor plugin. We would like to offer you the following solutions:

1. You may consider downgrading the Elementor plugin to a previous version, which can be downloaded from the following link: https://wordpress.org/plugins/elementor/advanced/. This will allow you to maintain compatibility while waiting for the upcoming update of the PRO Elements plugin.

2. Alternatively, you can add the following code to your xstore-child/functions.php file and then check if the issue is resolved:

add_filter('elementor/editor/localize_settings', function($args) {
    if (!isset($args['promotionWidgets']))
        $args['promotionWidgets'] = [];
    return $args;
});

Please let us know which option you prefer or if you require any further assistance.

We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team