Hello @molo,

Thank you for providing the correct credentials. We can now access most of the previously hidden menu items in your dashboard.

We have not yet received your feedback regarding our previous testing request (https://www.8theme.com/topic/sending-automated-emails-from-woocommerce/#post-462215). Could you please clarify your response? For your reference, our request is included below:

We kindly ask you to perform a test on your side to confirm whether the issue persists when our built-in Email Customizer or the YITH WooCommerce Order & Shipment Tracking plugin is disabled. To disable the Email Builder, please open the indicated page and temporarily turn off the switcher: https://prnt.sc/nqww-MLO2A7k.

If disabling the Email Builder resolves the issue, please provide us with temporary FTP access to your website so that we can further investigate the compatibility with the mentioned plugin. If the issue remains, we would appreciate it if you could share the updated error log details for further analysis.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Greg,

WooCommerce includes a built-in bulk editor. Before exploring more advanced methods, it is useful to understand what can and cannot be done using WooCommerce’s native tools. This helps store owners identify any limitations before deciding whether a plugin is necessary. More information is available in the following article:
https://www.storeapps.org/woocommerce-bulk-edit-attributes/#How_to_bulk_edit_attributes_in_WooCommerce_without_any_plugin

The mentioned functionality for bulk editing product attributes is not provided by our theme. It is related to the WooCommerce plugin, and as of now, we are aware of only paid solutions for such cases. However, you may also submit your question on the official WooCommerce support forum:
https://wordpress.org/support/plugin/woocommerce/

Managing product attributes in WooCommerce allows you to provide important details about your products, such as sizes, colors, materials, and specifications. These attributes help customers find what they are looking for and assist you in organizing your store effectively. More information can be found here:
https://www.admincolumns.com/bulk-edit-attributes-woocommerce/

Best regards,
Jack Richardson
8Theme Team

Hello @sk,

We have tested your website using the PageSpeed tool, and the results are quite good (check private content). However, there are still some areas for improvement to enhance your website’s loading speed. For example, you can prefetch the top-loaded images on your pages and move heavy sections out of the first visible area so that lazy loading can be applied to background images in those sections.

We have already configured your Theme Options with settings aimed at optimizing loading performance.

Additionally, you may enable the XStore Ajaxify feature (check private content) for certain widgets that are not visible upon initial page load. This will allow the lazy load functionality to be applied to those widgets. To activate this feature, please first enable the global Ajaxify functionality in Theme Options → Speed Optimizations → https://prnt.sc/0PAqvi1gNfUO.

Please note that website performance optimization is a complex process that involves various aspects of your site, including plugin configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, please refer to the following example:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
As shown, our theme can achieve a score of 80+ on mobile and 90+ on desktop, which is an exceptional result for an e-commerce theme.

We kindly recommend reviewing the following points for your website:

– Optimize all images (use modern formats such as WebP and ensure proper compression)
– Configure a caching plugin (for example, WP Rocket)
– Ensure your server is optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All these factors have a significant impact on website speed and overall performance.

Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Niddy,

Please provide us with the correct wp-admin and FTP access to the site where you have encountered this issue. We will review it and work on implementing a global solution that may also be included in our upcoming update.

Best regards,
Jack Richardson
8Theme Team

Hello @Ian,

We have thoroughly reviewed the issue, and it appears that it may be caused by the current memory limit setting of 256 MB (https://prnt.sc/5MlaEsQM0uxG). According to Elementor’s documentation, the recommended value is 512 MB (https://prnt.sc/gY-5S8_RaMMC).

We kindly ask you to increase the memory limit and check the results afterward. You may also find additional information in the following article: https://elementor.com/help/elementor-widget-panel-not-loading/.

We look forward to your feedback.

Best regards,
Jack Richardson
8Theme Team

Hello @Frank,

Thank you for providing the access details. Most of the translations are located in the Loco Translate plugin, where you can make the necessary changes. Some text can also be modified directly within the page content, if such settings are available.

If you have questions regarding specific strings, could you please clarify which ones you would like to translate? Providing screenshots would help us better understand your request.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @steven,

Please note that the mentioned issue is not related to our theme, as it originates from a separate plugin that was not developed by our team. You can verify this by checking the following URL: https://g7autozone.com/wp-content/plugins/tilopay/assets/images/. The part of the URL “plugins/tilopay” indicates that the issue is associated with the “tilopay” plugin.

We kindly ask you to contact the plugin’s support team for further assistance, as we are only able to provide support for issues related to our own projects.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @jepesat,

Thank you for clarifying your request. Could you please provide us with a live example of what you have already implemented? Even with the basic styling of our Archive Products or Products Grid widget, you can achieve approximately 70% of the required design. The only additional configuration needed is related to typography settings of items, which are available in these widgets: https://prnt.sc/vbo_M4HmHg4j.

You can also set equal heights by simply activating the following option: https://prnt.sc/wF3TeGGBtkg5. Additionally, there are settings to adjust the internal spacing of the product: https://prnt.sc/1V9k_e91CoTo. You can also define the image size here: https://prnt.sc/PkrDVu0FGxfy.

We kindly ask you to implement the options you prefer and provide us with a live URL so that we can review it and offer further suggestions if necessary. In our opinion, most aspects of your desired product layout can be achieved using the current available settings.

Please note that additional customization is beyond the scope of our basic support, but we can provide guidance on how to create the layout if such settings are available within the widgets.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello,

We have made some adjustments to the widget settings. If everything is working correctly on your side, we are glad to hear that. If the main issue of this topic has been resolved, please feel free to mark it as closed.

Best regards,
The 8Theme Team

Hello,

Could you please check it now? We have improved the CSS code as mentioned in our previous reply and have already updated the custom CSS in your Theme Options, so you can review it now.

Best regards,
The 8Theme Team

Hello @Omar Quddam,

Unfortunately, your request is still unclear to us. Could you please provide more details, including screenshots of the current result and the result you would like to achieve?

Best regards,
The 8Theme Team

Hello @Frank,

Could you please check it now? We have made some configuration adjustments to the mentioned widgets, and they should now display correctly across different pages.

Best regards,
The 8Theme Team

Hello @Marc Savall,

Please try using the following custom CSS snippet to modify the alert on this specific page only:

.woocommerce-MyAccount-content .woocommerce-info {  
    background: #f2f2f2;  
    color: #333;  
    border-left-color: #4CAF50;  
}

Best regards,
Jack Richardson
8Theme Team

Hello @khurram virk,

Thank you for reaching out to us.

We appreciate you providing the details and screenshot of the issue. The error you are experiencing usually occurs due to incorrect configuration of the contact form or a conflict with another plugin.

Please try the following steps:
1. Ensure that your contact form plugin and theme are updated to their latest versions.
2. Temporarily deactivate all third-party plugins except the contact form plugin and check if the issue persists.
3. If the form works after deactivating other plugins, reactivate them one by one to identify the conflicting plugin.
4. Clear your website and browser cache after making these changes.
5. If the issue continues, please provide us with temporary admin access in a private message so we can investigate further.

Additionally, we recommend you to check your server logs on your server and also check the recommendations from next articles:
1/ https://wordpress.org/support/topic/not-receiving-form-submission-your-submission-failed-because-of-a-server-error/
2/ https://elementor.com/help/server-errors/
3/ https://wpdeveloper.com/contact-forms-not-sending-emails/

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Vagelis,

You can adjust the font weight in the Theme Options → Typography section. Additionally, we have added a fix to your code snippets. During our analysis, we found that on your staging website, the specified font was being loaded directly from the https://fonts.google.com server. Therefore, we have created a snippet to ensure that the same font is properly loaded on your current website.

Best regards,
Jack Richardson
8Theme Team