Hello @Siddharth,

We kindly ask you to review our latest response at the following link:
https://www.8theme.com/topic/%d1%81%d0%ba%d0%be%d1%80%d0%be%d1%81%d1%82%d1%8c-%d1%81%d0%b0%d0%b9%d1%82%d0%b0-%d0%bf%d1%80%d0%b8-%d0%ba%d0%bb%d0%b8%d0%ba%d0%b5-%d0%bd%d0%b0-shop-%d0%be%d0%be%d0%be%d0%be%d1%87%d0%b5%d0%bd%d1%8c/#post-454167

Additionally, we kindly recommend that you create separate topics for each of your questions, rather than combining them into a single thread. This will help us assist you more efficiently.

Best regards,
The 8Theme Team

Dear @Peter,

Thank you for your inquiry.

The string you are referring to is a combination of several strings, which can be found in the following file:
xstore/framework/post-types/post-functions.php
Please refer to the screenshot for clarification: https://prnt.sc/AmC7wgAdC4bf

Here are a few examples for your reference:
– https://prnt.sc/OrD-DVcrU1IU → https://prnt.sc/zTAL-c5rQr–
– The string “%1$d–%2$d %4$s %3$d posts” can be seen here: https://prnt.sc/tZtlcoVS1-HA → https://prnt.sc/05nmI4o4vShM

We have implemented the necessary translations on your website. You may now review the changes on the frontend via the following link:
https://prnt.sc/IQR1VNW4d4T3

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Tal,

We kindly ask you to check the functionality now. We have implemented global improvements that should resolve the issues related to JavaScript and CSS not loading during pagination after AJAX filter actions.

Best regards,
The 8Theme Team

Hello @Gina,

I hope this message finds you well.

We have reviewed your website and noticed that a fatal error is currently being displayed, which is preventing us from logging in or attempting to access the dashboard.

Could you kindly resolve the fatal error so that we may proceed with investigating the issue related to the editor? Alternatively, if you prefer, please provide us with FTP access (in text format, not as a screenshot), so we can address the fatal error directly and further examine any related issues.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Tal,

We hope this message finds you well.

We have reviewed your website in an effort to identify the reported issue; however, we were unable to detect any problems during our inspection. To assist you more effectively, could you kindly confirm whether any recent changes have been made to the WP Rocket plugin settings or to your server configuration?

Additionally, we would appreciate it if you could provide further details regarding the device and browser you are using for testing. This information will help us better understand and replicate the issue on our end.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Cornel,

Thank you for reaching out.

The issue you described appears to be caused by custom CSS that was manually added, as shown in the following screenshot: https://prnt.sc/ojY4maEs9wWm. Since this issue does not originate from our theme, we kindly recommend reviewing all the custom styles you have implemented. For testing purposes, you may also consider temporarily removing them.

You can find the custom CSS under:
Theme Options → Theme Custom CSS → General CSS.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @MAHDAR,

We hope this message finds you well.

It appears that the access credentials you previously provided have been modified, and as a result, we are currently unable to log in to investigate the reported issue. We kindly ask you to review the access settings and share the updated login details with us at your earliest convenience.

Additionally, we would greatly appreciate it if you could clarify how the issue was identified. Could you please provide a specific URL where the problem can be observed, or let us know if the issue was detected through your logs without a known source?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Dsnowz,

Thank you for your message.

That sounds like a good plan. Please let us know if there’s anything else we can assist you with or if you need further support after contacting SiteGround.

Best Regards,
8Theme’s Team

Dear @Dsnowz,

We hope this message finds you well.

Upon investigating the issue, we have identified that the root cause originates from the Elementor plugin. Specifically, the following PHP fatal error was encountered:

Uncaught WpOrg\Requests\Exception\Http\Status403: 403 Forbidden in /public_html/wp-content/plugins/elementor/modules/cloud-library/module.php:187

For your reference, we also found a helpful article that addresses this type of error: https://elementor.com/blog/403-error/

We kindly recommend reaching out to your hosting provider to review the file permissions and investigate any potential server-related issues that may be contributing to this error.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Hanzla Nadeem,

Thank you for reaching out.

Please note that it is possible to display all product variations as a single product across all combinations of attributes. However, you do have the option to display products by specific attribute in a way that separates variable products, as shown in the following screenshot: https://prnt.sc/NeJ4Q2cyPbJ1.

If you require more advanced functionality, we recommend using additional third-party plugins that offer more specific settings. The options provided within our theme are designed to support basic functionality, and for more complex requirements, external plugins would be a suitable solution.

Should you have any further questions, please feel free to contact us.

Best regards,
Jack Richardson
8Theme Team

Hello @Olha

Thank you for your update.

Regarding the website speed, please note that performance optimization is a complex task that involves multiple aspects of your website — including plugins configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, we’ve prepared an example here:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/adlln2dhwa?form_factor=desktop
As you can see, our theme is capable of achieving a 98+ score on mobile and 100+ on desktop, which is a rare result for any e-commerce theme.

We kindly recommend checking the following on your website:

– Optimize all images (use modern formats like WebP and compress them properly)
– Configure a caching plugin (such as WP Rocket)
– Ensure your server is properly optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All of these factors significantly affect website speed and performance.

Also, we attached the results of testing your web-site on web-site speed tester and there are quite good results -> https://prnt.sc/mex2baXWofhg.

Please note that such performance optimization is outside the scope of our support, as per Envato’s support policy.

Best regards,
8Theme’s Team

Hello @Deborah,

We hope this message finds you well.

Upon reviewing the source code of your page, we noticed that custom JavaScript scripts have been added within the HTML widget content, as shown in the following screenshot: https://prnt.sc/n8rSldy2eSvZ. These scripts appear to be causing issues both on the front end of your pages and in the browser console.

Please note that this code was added manually and is not part of our theme’s default codebase. Therefore, we kindly recommend that you or your development team review the custom code, make the necessary corrections, or temporarily disable it to resolve the issues.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Atman,

We hope this message finds you well.

We have noticed that your website’s SSL certificate may not be configured correctly. When accessed in incognito mode, the site’s styles are not loading properly due to insecure URLs. Additionally, we observed that you are using the FlyingPress caching plugin, which could also be contributing to the issue.

To help resolve this, we kindly suggest the following steps:

1. Temporarily disable the FlyingPress caching plugin, as well as any other server-side caching mechanisms that may currently be active.
2. Review and verify the configuration of your SSL certificate to ensure it is set up correctly.

Once these items have been checked, we will be happy to assist you further in identifying and resolving any remaining issues.

Best regards,
The 8Theme Team

Hello @David,

Thank you for reaching out to us.

1. We regret to inform you that it is not currently possible to modify the menu items displayed in the off-canvas sidebar, as these are generated based on the default WooCommerce account menu. These links are provided by the WooCommerce plugin itself. If you wish to customize this list, we recommend reviewing the wc_get_account_menu_items() function located in the following file: woocommerce/includes/wc-account-functions.php.
For further guidance on adding or removing custom links, you may find the following article helpful: https://hookturn.io/add-custom-woocommerce-account-menu-links/.

2. It appears that you are using a third-party plugin, “Variation Swatches for WooCommerce.” The size settings for the swatches are managed within the plugin’s configuration. We kindly suggest referring to the plugin’s documentation or contacting the plugin’s support team for assistance with this matter.

3. Lastly, please ensure that you are not using any third-party plugins that may affect login functionality or template redirections. We have not encountered this issue on our local installations or demo websites.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Olha,

We hope this message finds you well.

We have conducted a performance test of your website using one of the most widely recognized tools, Google PageSpeed Insights (https://pagespeed.web.dev/). You can view the results of the test at the following link: https://prnt.sc/mex2baXWofhg.

Additionally, we kindly recommend reviewing our detailed suggestions for improving your website’s speed, which can be found in our response here: https://www.8theme.com/topic/urgent-complaint-regarding-extremely-poor-website-speed-due-to-your-theme-xstore-theme/#post-453420.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team