Forum Replies Created

Viewing 30 posts - 10,681 through 10,710 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 7, 2015 at 10:11

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 7, 2015 at 10:00

    Hello,

    As I see you’ve added “8theme – Recent Posts” widget into Mobile Navigation Sidebar in Appearance > Widgets. Please remove it and check mobile menu after that.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 7, 2015 at 09:20

    Hello,

    At first you used Vimeo url instead of YouTube url.
    Also you need add padding values in Design Options tab in the row settings so the height of the row will be increased.

    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 7, 2015 at 09:12

    Hello,

    To change hover color for menu items use this code in Global Custom CSS:

    .menu > li > a:hover {
      color: red;
    }

    Write your color value.

    Please clarify the issue with footer with more details.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 7, 2015 at 08:21

    Hello,

    Please specify what shortcode you’re using and show a page where you added it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 7, 2015 at 08:19

    Hello,

    Your screenshot isn’t loading. Please reupload it.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 7, 2015 at 08:19

    Hello,

    You mustn’t make changes in bootstrap files.
    If you need to edit some styles you just need to add your css code to child style.css file.
    Please specify what exactly you want to change and we’ll provide you the correct css code.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 16:56

    Hello,

    Please add this code in custom.css file:

    @media (max-width: 480px) {
    .logo img {
        margin-left: 25px;
    }
    .single-product-page .quantity-box label {
        width: auto;
    }
    .single-product-page .product-info .quantity-box {
       margin-left: 30%;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 16:50

    Hello,

    You can find the correct code here:
    https://docs.woothemes.com/document/editing-product-data-tabs/

    Add it to functions.php file.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 16:48

    Hello,

    Please show screenshots of the issues you see on mobile. Also check if they persist with parent theme.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 16:08

    Hello,

    Please add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile and “Custom CSS for tablet”:

    .checkout .col-lg-5.col-md-5 {
        display: inline-block;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 15:50

    Hello,

    Please give us full access to WP Dashboard as now we can see only “My Account” page.
    Also provide FTP credentials.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 15:38

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 15:02

    Hello,

    I’ve set this code in child style.css file:

    .vc_gitem-zone {
      height: 200px;
    }

    instead of this code:

    .vc_custom_1449052172843 {
       height: 200px;
    }

    and added this code in CSS block of Visual Composer editor in home page:
    http://storage7.static.itmages.com/i/15/1204/h_1449237725_2275337_69e8d4e2a2.png

    Please check pages now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 14:39

    Hello @sonic,

    Could you please write IDs of products that are not shown?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 14:24

    Hello,

    Please add this code in custom.css file:

    .product-slider .carousel {
         height: 500px !important;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/xmarket directory via FTP and enable it in Xmarket – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 10:53

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 10:20

    Hello,

    Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 10:05

    Hello,

    I’ve added this code in functions.php file:

    add_action( 'woocommerce_after_shop_loop_item', 'prima_custom_shop_item', 5);
    function prima_custom_shop_item() {
    	global $post, $product;
    	/* product sku */
    	echo '<p>SKU: '.$product->get_sku().'</p>';
    }

    Please check products page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:43

    Hello,

    Try to use this code in Global Custom CSS:

    .bc-type-3 .title {
        font-family: 'Roboto';
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:39

    Hello,

    Sorry, but we can’t help you without accesses. It’s difficult to investigate the problem not seeing site and settings in WP Dashboard.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:34

    Hello,

    How did you add posts?
    What element did you use?
    I see only empty content.
    To add posts you need use Post Grid element in Visual Composer editor.

    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:30

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:29

    Hello,

    Please add this code in functions.php file:

    add_action( 'woocommerce_before_shop_loop_item_title', 'shop_sku' );
    function shop_sku(){
    global $product;
    echo '<div class="sku">Code: ' . $product->sku . '</div>';
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:25

    Hello,

    Please refer to this article:
    https://support.woothemes.com/hc/en-us/articles/203106177-How-do-I-link-to-a-specific-tab-

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:23

    Hello,

    There is no such shortcode in Xmarket theme.
    You can add list with <li> tags:
    https://developer.mozilla.org/ru/docs/Web/HTML/Element/li

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:19

    Hello,

    Please show a direct page where you don’t see icons.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:18

    Hello,

    Have you disabled multilingual icons?
    I don’t see them on your site to check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:17

    Hello,

    To add social icons go to Appearance > Widgets > and add Text widget with content [share] to Left Side top bar area.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 4, 2015 at 08:14

    Hello,

    Please clarify what issues you have with Visual Composer plugin.

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 10,681 through 10,710 (of 16,227 total)
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