Hello @wemakemarketing,

We have checked and confirmed that you are using the latest versions; however, the latest patches (https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/) were not installed. We have now activated them, and the initial issue should be resolved. Please verify this on your side.

Regarding your question about performance improvements, could you please ensure that your server configuration is optimized, as we usually recommend this as the first and most important step in the optimization process? Additionally, we noticed that you are using the Rabbit Loader cache plugin, so please make sure it is configured according to the product documentation.

Based on our tests, your website loads quickly and correctly for us. However, according to your speed test results, there are some suggestions specific to your page content. We recommend reviewing these suggestions and checking the Network tab in your browser’s developer tools to identify and optimize large images, other sources or those that take longer to load: https://prnt.sc/h3Iee-tSaLmC.

We also suggest using the Cloudflare CDN, which can significantly improve your website’s loading speed by serving resources from servers closer to your visitors’ locations.

Best regards,
8Theme Team

Hello @DebbieC,

1. You did not provide your website address, so we were unable to review the layout.
2. Could you please confirm whether you would like to create a new homepage using the Gutenberg builder or modify the existing homepage content with WPBakery?
3. Which specific sections of your page would you like to update?

Best regards,
8Theme Team

Hello @samaatlaswebsite
Please, contact to your hosting provider with such question as it is related to your server configuration settings.
Kind regards, Jack Richardson
The 8theme’s team

Hello @josephchan,

1. There is no separate page for search by default, but you can create one containing a title, a search widget, and an image. Then, you can add the URL of this page as a custom link in your mobile panel elements and select the desired icon.

2. To set a custom placeholder text in the search element of your mobile menu, please configure the text in the following option: https://prnt.sc/AgmV-_E6L3Xj

3. To ensure that customers view the results only after clicking the search button, you can disable the Ajax search option in both search widgets (the one in the header and the one in the mobile menu): https://prnt.sc/Y43gjLbAfaen

Best regards,
8Theme Team

Hello @DebbieC,

If you would like to use the Gutenberg editor for your pages, we recommend creating a new page and building the content from scratch. It is not possible to modify content using both the default Gutenberg editor and the WPBakery builder simultaneously.

Please create a new page, add your desired content, and then reassign it as the home page in your WordPress settings under “Reading”.

Best regards,
8Theme Team

Hello @Deborah,

It appears that the issue is not related to our theme, as previously mentioned on the official WooCommerce forum: https://wordpress.org/support/topic/variable-products-switching-to-simple-products/. We have also encountered a similar case with another customer: https://www.8theme.com/topic/woocommerce-variable-products-turning-simple/.

We recommend reviewing and following the suggestions provided in the referenced discussions.

Best regards,
The 8Theme Team

Hello @Proudpixel,

Based on your description, we understand that the issue should now be resolved, and testing with a previous version will not provide a solution. Could you please check your system requirements and scan for inactive widgets in the Elements Manager (https://elementor.com/help/element-manager/), then set them to an inactive state?

If you require our assistance, please provide the URL of page you need to edit and temporary wp-admin access so that we can investigate the issue and implement a solution.

Best regards,
8Theme Team

Hello @Proudpixel,

Could you please describe the purpose of the previous archive of our theme? Additionally, could you clarify which specific version you require?

Best regards,
The 8Theme Team

Hello @Niddy,

Thank you for your message. Unfortunately, we did not fully understand your idea. If you have a specific solution in mind, you are welcome to implement it. Should you need any further assistance, please feel free to contact our support team for additional suggestions.

We would also like to clarify whether the previously suggested snippet resolved the issue. If it did not, could you please let us know whether it partially addressed your concern or did not work at all?

Best regards,
8Theme Team

Hello @Mark Haedo,

We apologize for the delay in our response, as we have been experiencing a high volume of inquiries recently.

Could you please allow us the opportunity to implement some CSS snippets on your website to achieve the display you requested? If the results do not meet your expectations, we will proceed with a refund for our plugin.

If you agree, please provide us with the following details:
1. A screenshot showing the desired result.
2. The URL where our SalesMax Plugin Booster is currently active, so we can customize it according to your needs.
3. If you have modified your website access credentials, please update us with the correct access details in the private area.

Best regards,
8Theme Team

Hello @Plugin Center,

We are currently unable to access your website due to a blocking system implemented on your site (please refer to the screenshot provided in the private content). Could you kindly disable this restriction so that we can review and address the issue?

Best regards,
The 8Theme Team

Hello @Olha,

Could you please provide us with some screenshots or a short video demonstrating the issue? It is currently not entirely clear to us. We would also like to ask whether the problem appears only on mobile devices, while the desktop version displays correctly.

If you are using CDN caching on your website, it is possible that the blog page is showing a cached version, while the home page is set not to be cached. This could explain the issue you are experiencing.

Best regards,
8Theme Team

Hello @Martin,

There are no predefined settings available to make the mobile content display in a full-width layout. However, you can achieve this by adding custom CSS:

.et_b_header-mobile-menu .et-mini-content {
    max-width: 100vw;
}

(Example: https://prnt.sc/QcNHniCHrKpi)

Alternatively, you may use the following code:

.et_b_header-mobile-menu .et-mini-content {
    max-width: 100vw;
    width: 100vw;
}

.et_b_header-mobile-menu .et-mini-content .et-close {
    transform: translateX(-100%);
    z-index: 9999;
    margin: 0;
}

(Example: https://prnt.sc/f8mupQVoRFre)

Regarding your second question, could you please provide us with a video demonstrating the issue and grant temporary wp-admin access? At the moment, we do not see any errors with your subitems.

Best regards,
8Theme Team

Hello @Pchela1,

Thank you for clarifying your question. The discount is applied automatically when the quantity changes if the mentioned Sale Booster is active. We recommend disabling it and checking again.

We have tested the issue on your website, and the discount is not being applied, which suggests that the issue has been resolved. If the problem persists, please provide us with the details so that we can reproduce it on our side.

Best regards,
8Theme Team

Hello @Patrick,

Most of the buttons throughout the theme can be styled in “Theme Options → Styling → Buttons” (light/dark/active). However, some buttons on certain pages or in specific sections may need to be restyled manually due to unique color settings defined by the design of those sections.

If you need any assistance, please provide us with screenshots of the sections you would like to style.

Best regards,
8Theme Team