Hello @Ian
Please, check private content.
Kind regards, Jack Richardson
The 8theme’s team

Hello @itxteam,

Could you please clarify step by step which specific changes are not being displayed when you modify the content? As shown above, we tested the heading color, and it worked correctly. If possible, please provide us with a video demonstrating the steps you are taking, so we can better understand the issue.

Best regards,
8Theme Team

Hello @Terpsauce,

We have checked the Home Page editor on both your staging and live websites, and it is now loading correctly. Please review the screenshots provided in the private content.

Could you please clarify whether the issue occurs on a specific browser or device?

Best regards,
Jack Richardson
The 8Theme Team

Hello @Lani,

Please check it now. We have set the line-height value to 1.2 in the breadcrumb title settings: https://prnt.sc/V868Xd3AYw64. You may adjust it further if needed.

Best regards,
The 8Theme Team

Hello @Abrar

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Pchela1,

Please install the latest patches using our XStore Patcher (https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/) and clear the WooCommerce cache by clicking the corresponding button on the XStore Control Panel → System Status page.

If you still have any questions, kindly provide us with your dashboard login details and a description of the issues you are experiencing.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Terpsauce,

Could you please provide us with the correct wp-admin access details in the private area? We attempted to use the previous credentials, but they appear to be outdated.

Additionally, could you temporarily increase the memory limit to higher value that now like to 1024 MB (just temporary for testing) and check whether this resolves the issue? This will help us determine if the problem is related to the server configuration. If not, we will explore other possible solutions.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Abrar,

Could you please let us know what default currencies are currently applied to your products displayed on the Shop page? Are you experiencing this issue with a single product or only with the products shown on the home page?

From the screenshot you provided, it appears that all products are displayed in USD instead of EUR. It is possible that the default currency in WooCommerce or another plugin is currently set to USD.

Best regards,
Jack Richardson
8Theme Team

Hello @Krafts & Kreations,

Did you follow our recommendations to check with your network administrator and hosting provider to ensure that your domain is not being blocked or hacked? Could you please let us know what response you received from your hosting provider?

Additionally, we advised you to verify that your website’s SSL certificate is properly installed and that there are no server-side restrictions preventing access from certain networks. Could you please provide the current status of your SSL certificate?

Please note that this issue may not be related to the template you are using but is more likely caused by server-related factors. Therefore, we recommend submitting your request to the appropriate support department. Unfortunately, we are unable to suggest further solutions as we have not yet received your responses to our previous questions, which are necessary to identify other possible causes of the issue.

Best regards,
Jack Richardson
8Theme Team

Hello @Niddy,

Thank you for providing the details. We have tested the issue but were unable to reproduce it after publishing the static block (a video has been attached in the private area). During our testing, we also noticed a redirection related to the wp-config file upon page refresh, which suggests that you may have removed or refreshed your staging website this moment.

Could you please record and share a video demonstrating the issue step by step so that we can review the exact replication process?

Additionally, we recommend refreshing the single product page on frontend and checking whether the issue with broken styles persists after you modify the Static block. When updating the static block, our code triggers Elementor to regenerate its cache to ensure that all styles, including those for static block elements, are displayed correctly, the same as you can do manually in Elementor -> Tools -> Regenerate CSS.

We also suggest adding the following custom CSS to resolve the styling issues with the vertical gallery containing multiple images. You can add this CSS globally in the Theme Options:

@media only screen and (min-width: 650px) {
    .elementor-location-single .swiper-vertical-images .vertical-thumbnails-wrapper ul {
        overflow: hidden;
        padding-top: 0;
    }
    
    .elementor-location-single .swiper-vertical-images .vertical-thumbnails-wrapper li {
        display: inline-block;
        height: auto;
    }
}

Best regards,
Jack Richardson
8Theme Team

Hello @Lani,

To increase the spacing of headings in your single post content, please add the following custom CSS snippet:

.single-post .content-article.entry-content .wp-block-heading {  
    margin-bottom: 25px;  
}

We have noticed that the paragraph spacing in your Elementor Site Settings is currently set to zero (please refer to the screenshot: https://prnt.sc/E7KgPGsMWeX-). Kindly review these settings and adjust them according to your preferences.

If you would like to reduce the space between list items, you can use the following snippet:

.single-post ul.wp-block-list li {  
    margin-bottom: 0;  
}

Additionally, we observed that the font size in your Elementor Site Settings is set to 1px (see screenshot: https://prnt.sc/EmBWBUYeUGgO). This is the reason why the breadcrumbs are not visible on desktop and there is an empty space above the title.

Check the documentation about custom CSS locations: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

If you require further assistance after applying our suggestions, please provide us with your website credentials.

Best regards,
Jack Richardson
8Theme Team

Hello @itxteam,

We have noticed that there are currently two identical static blocks displayed in your Carousel Anything widget (https://prnt.sc/qtV8xS21moJZ). Since the screenshot you provided does not show the exact content displayed in the slider items, we are unable to determine which static block or content type is being used.

Please provide us with additional details, such as a video demonstrating the issue and the configuration settings of your slider.

Additionally, we have limited access to your dashboard with the credentials you previously shared. Kindly upgrade our access or provide new credentials with extended permissions so we can investigate the issue more effectively.

Regarding the website speed, please note that performance optimization is a complex task that involves multiple aspects of your website — including plugins configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, we’ve prepared an example here:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/adlln2dhwa?form_factor=desktop
As you can see, our theme is capable of achieving a 98+ score on mobile and 100+ on desktop, which is a rare result for any e-commerce theme.

We kindly recommend checking the following on your website:

– Optimize all images (use modern formats like WebP and compress them properly)
– Configure a caching plugin (such as WP Rocket)
– Ensure your server is properly optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All of these factors significantly affect website speed and performance.

Please note that such performance optimization is outside the scope of our support, as per Envato’s support policy.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Danna,

If you notice a message regarding outdated files in your theme or child theme, please follow the steps below:

1. Verify that you are using the latest version of your parent theme. If not, update it, clear the WooCommerce cache (https://prnt.sc/91vgTnzs5GfK), and check again.
2. If the latest version of the theme is already installed, review the XStore Patches (https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/), as some patches may include compatibility updates for the latest version of WooCommerce (https://prnt.sc/Fz2ukDYt57Gg). If such a patch is available, please install it, clear the WooCommerce cache as shown above, and check again.

If you have any templates overridden in your child theme, please review the compatibility changes introduced in the latest updates. In this case, you will see a list of files from your child theme and the outdated versions, along with details on how to update those templates (https://prnt.sc/K_NJZi7VKh1D, https://www.8theme.com/documentation/xstore/xstore-features/template-overrides-parser-feature/).

We have already installed the latest patch and cleared the WooCommerce cache, so there should be no outdated files at this time. Please verify this on your end.

Best regards,
Jack Richardson
8Theme Team

Hello @molo,

Please review the video attached in the private area. We have configured one swatch color attribute as an example.
To proceed, please go to Dashboard → Product Attributes → Configure Terms (for one of your attributes), select the attribute, and add the corresponding image for that item.

Best regards,
Jack Richardson
The 8Theme Team

Hello @molo,

Could you please clarify what type of error you are referring to? Would you like to enlarge the images or make them smaller? Please provide more details in your question so that we can better understand your request and avoid additional follow-up communication.

Best regards,
Jack Richardson
The 8Theme Team