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Viewing 30 posts - 6,661 through 6,690 (of 16,320 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 19:15

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 18:55

    Hello,

    I was able to connect via FTP but couldn’t open any file getting the error:
    “Error: Connection timed out”.

    Please check with hosting provider if there are any issues on your server.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 18:43

    Hello,

    You can change “brand” slug in the file wp-content/themes/royal/framework/woo.php in line 589.
    If you don’t want to have brands links you can use Single Image element instead of Brands element and just upload image for your brand without adding a link.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 18:16

    Hello,

    Please specify where exactly you want to change the word “Cart”, show on a screenshot for better understanding.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 17:15

    Hello,

    Add this code in Global Custom CSS:

    .header-type-5 .header .navbar {
        padding: 0px 0;
    }
    html {
        margin-top: 2px !important;
    }

    Please specify after what changes search icon has stopped working.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 16:15

    Hello,

    As I see you’ve added this code in Global Custom CSS:

    .woocommerce div.product p.price, .woocommerce div.product span.price {
      font-size: 16px;
    }

    Change font size to 14px there.

    For single product page use this css code:

    .product-information .price {
      font-size: 20px !important;
    }

    How can I enable product title in the single product page to show up?

    Go to Theme Options > E-Commerce > Single Product Page > Show product name above the price > On.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 16:08

    Hello @Ngo,

    Thank you for sharing the solution.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 16:07

    Hello,

    We used these fonts for slider: “Georgia, serif”, “”Dancing Script”, cursive”.
    As for newsletter please add this code in custom.css file:

    .back-white {
        margin-bottom: 0px !important;
        border-top-width: 1px !important;
        border-right-width: 1px !important;
        border-bottom-width: 1px !important;
        border-left-width: 1px !important;
        padding-top: 40px !important;
        padding-right: 40px !important;
        padding-bottom: 40px !important;
        padding-left: 40px !important;
        border-left-color: #dbdbdb !important;
        border-left-style: solid !important;
        border-right-color: #dbdbdb !important;
        border-right-style: solid !important;
        border-top-color: #dbdbdb !important;
        border-top-style: solid !important;
        border-bottom-color: #dbdbdb !important;
        border-bottom-style: solid !important;
    }

    Also you need select border style:
    http://storage7.static.itmages.com/i/16/0817/h_1471446423_6986550_112c58f606.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 14:57

    Hello,

    You need update plugins via FTP.
    Download the latest versions here https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 14:17

    Hello,

    Please remove those files from child theme.
    This woocommerce status can be ignored:
    royal/woocommerce/single-product/product-image.php versione 2.0.14 il file non è aggiornato. La versione di base è 2.6.3,
    royal/woocommerce/single-product/product-thumbnails.php versione 2.3.0 il file non è aggiornato. La versione di base è 2.6.3,

    It won’t affect your site at all. We edited Woocommerce files in wp-content/themes/royal/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can fix it by editing the files in wp-content/themes/royal/woocommerce directory and change the version to the current Woocommerce version that you’re using.

    Don’t reupload files from original plugin folder.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 14:14

    Hello @dajmos007,

    If you want to remove registration form you need edit the file wp-content/themes/royal/woocommerce/checkout/form-checkout.php and comment the code in lines 13-25.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 14:11

    Hello,

    The latest version is 4.12 https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
    You can download it at this page https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 13:03

    Hello,

    Font is used “Georgia, Arial”, it’s also shown on your site http://storage4.static.itmages.com/i/16/0817/h_1471434657_8407776_92a186dbd3.png .

    As for newsletter box please provide us with WP Dashboard credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 12:46

    Hello @Ngo,

    Thank you for sharing your solutions.
    We appreciate other clients’ help very much.

    Don’t hesitate to post other recommendations if you have any.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 12:43

    Hello,

    The credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 12:39

    Hello,

    Try to use this code in Custom CSS for desktop section:

    .navbar {
       margin: -40px 0;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 12:32

    Hello,

    I’ve edited the code in Global Custom CSS from:

    h1, h2, h3, h4, h5, h6, .menu .menu-item > li > a {
       text-transform: capitalize;
    }

    to

    h1, h2, h3, h4, h5, h6, .menu > li > a {
       text-transform: capitalize !important;
    }

    Please check menu now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 12:27

    Hello,

    You need add Text widget with your content in Appearance > Widgets > Place in header top bar area.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 11:24

    Hello,

    As I see you’ve also edited woocommerce files in your child theme wp-content/themes/royal-child/woocommerce/single-product http://storage9.static.itmages.com/i/16/0817/h_1471429440_1204483_b0dfce6a70.png .
    Delete these files or rename them and check single product page after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 11:13

    Hello,

    Please add this code in Theme Options > Styling > Custom CSS > Global Custom CSS:

    h1, h2, h3, h4, h5, h6, .menu > li > a {
       text-transform: capitalize;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 11:11

    Hello,

    May we reupload the theme?
    Please provide FTP credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 10:18

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 10:18

    Hello,

    The problem persists only with your child theme.
    So check the changes you made in child theme files.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 09:30

    Hello,

    I’ve set Mosaic layout in Theme Options > Blog Layout and set Blog page as posts page in Settings > Reading. Please check your Blog page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 09:25
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 09:20

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 09:16

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:54

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:53

    Hello,

    I’ve sent xml files for “About Us” and “Contact Us” pages.
    You can create Blog page manually:
    – create a new page;
    – name it as “Blog” and save;
    – go to Theme Options > Blog Layout and select needed layout.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:48

    Hello,

    The issue should be fixed now.
    Clear browser cache and check.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 6,661 through 6,690 (of 16,320 total)
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