Forum Replies Created

Viewing 30 posts - 6,391 through 6,420 (of 16,304 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 6, 2016 at 16:12

    Hello,

    We can’t connect via FTP getting the errors:
    Error: Connection timed out
    Error: Could not connect to server

    Do you have Firewall on a server or our IP has to be added to white list?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 6, 2016 at 14:32

    Hello,

    May we reupload the theme files? Please provide FTP credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 6, 2016 at 13:29

    Hello,

    Are you checking resizing browser window or on mobile devices?
    If you resize browser window you have to reload a page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 6, 2016 at 11:47

    Hello,

    We’ve taken your query into account.

    Thank you for the suggestion.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 6, 2016 at 08:32

    Hello,

    Have you edited any other files in the theme? May we reupload it? Please provide FTP credentials.
    As for the category “appliances” I don’t see it in Products > Categories.
    For this shortcode [etheme_sale_products per_page="12"] you need add sale price to your products. Have you done this?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 6, 2016 at 08:26

    Hello,

    If you select Gallery as post format then you need to add images into post as gallery http://prntscr.com/cep3rx

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 6, 2016 at 08:14

    Hello,

    Thank you for these kind words and your 5 stars review on ThemeForest site. We appreciate it very much!
    Have a nice day to you 🙂 .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 17:33

    Hello,

    I’ve changed slider width http://storage4.static.itmages.com/i/16/0905/h_1473092213_8355609_1af7c53584.png .
    Check it on mobile now.

    As for footer as I see you’ve edited footer.php file, but it’s not recommended because you’ll loose the changes after theme update. To create your own footer go to Appearance > Widget and add Text widget with your content into The First, Second, Third, Fourth Footer Widget Area.
    https://www.8theme.com/demo/docs/blanco/#!/widgets

    cart amount hide fixed, but i want to show items counts, 1, 2, 3 ,4 etc in cart in display

    Sorry, but there is no such feature.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 13:17

    Hello,

    slider (images do not display full) croped autometically

    Please provide WP Dashboard credentials in Private Content.

    Search button (Go button moved down)

    Add this code in custom.css file:

    @media(max-width: 480px) {
      #search input[type="text"] {
        width: 235px;
    }}

    footer (footer goes mess up with colume)

    Please provide WP Dashboard credentials in Private Content.

    can we hide http://prntscr.com/cecnem “add to cart item prices” hide the price from top right under icon of cart

    Use this css code:

    #top-cart .amount {
        display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 12:21

    Hello,

    The latest theme version is 2.9.2, download it from themeforest site https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 and update on your site via FTP.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    (it’s for Legenda theme but the process is the same)

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 11:40

    Hello,

    I’ve added the css code in custom.css:

    .single.single-product .slider-container {
        display: inline-block;
    }

    Please check accordion element on single product pages now. Don’t forget to clear browser cache before checking.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 11:29

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 10:15

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 09:58

    Hello,

    Please check the following widgets area http://prntscr.com/ceb6ak and here is the result http://prntscr.com/ceb6g1

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 09:42

    Hello,

    Unfortunately credentials you gave are incorrect. Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 09:21

    Hello,

    We also need the link to your wp-admin area.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 08:54

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 08:32

    Hello,

    The problem may be related to your server. Ask your hosting provider support to check ModSecurity rules, also let them check error_log files to get more information what is causing this.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 08:13

    Hello,

    We can’t view your site getting the error:
    The requested URL could not be retrieved

    Please check it with your hosting provider support.
    Also provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 08:06

    Hello,

    You just need to add Text widget with your content into Footer Copyright Widget and demo content will be overwritten.
    Also disable demo footer in Theme Options > General.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 07:58

    Hello,

    Please show a direct page where you don’t have reviews tab.
    When you update theme you need delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package. Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 07:53

    Hello,

    Your site is under maintenance. Please give WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 5, 2016 at 07:52

    Hello,

    You need edit the file in the directory wp-content/themes/legenda/languages.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2016 at 13:57

    Hello,

    You need remove sale price for the mentioned products.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2016 at 07:54

    Hello,

    Please refer to Woocommerce documentation:
    https://docs.woocommerce.com/document/override-loop-template-and-show-quantities-next-to-add-to-cart-buttons/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2016 at 17:40

    Hello,

    You need disable Hard Crop option in Woocommerce > Settings > Products > Display and regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2016 at 16:42

    Hello,

    Some plugin is causing the issue.
    I disabled all 3rd-party plugins and added the image. Check the page now.
    So you need disable plugins one by one to find what is causing the problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2016 at 16:21

    Hello,

    As I see images are changing http://storage7.static.itmages.com/i/16/0902/h_1472829656_3125761_59ccad8db3.png
    Try to clear cache/cookies and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2016 at 16:17

    Hello,

    Thank you.
    We appreciate it very much!
    If you have any questions feel free to contact us.

    Have a nice day!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2016 at 14:45

    Hello,

    Please provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

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    Viewing 6,420 results - 6,391 through 6,420 (of 16,304 total)
Viewing 30 posts - 6,391 through 6,420 (of 16,304 total)
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