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Images on Variable products - by themehelp

This topic has 20 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Eva Kemp

themehelp

Participant

September 2, 2016 at 16:13

Hi
I have setup variable products and have put an image for each variable. However, when I select an option in the dropdown (color, for example) the image is not showing for that variable.

Please, contact administrator
for this information.

#138736 Copied

19 Answers

Jack Richardson

Support staff

September 2, 2016 at 16:21

Hello,

As I see images are changing http://storage7.static.itmages.com/i/16/0902/h_1472829656_3125761_59ccad8db3.png
Try to clear cache/cookies and check again.

Best regards,
Jack Richardson.

#138741 Copied

themehelp

Participant

September 2, 2016 at 16:40

I tried that and also another person tried it but it doesn’t seem to work.

Also, why are the variable images blurry? They are the same size as the Product Image (1000px X 1000px)

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Jack Richardson

Support staff

September 2, 2016 at 17:40

Hello,

You need disable Hard Crop option in Woocommerce > Settings > Products > Display and regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/

Best regards,
Jack Richardson.

#138758 Copied

themehelp

Participant

September 8, 2016 at 19:41

I did all of those steps. However, the images are not changing when I select color option in dropdown.

Please, contact administrator
for this information.

#139247 Copied

Eva Kemp

Support staff

September 8, 2016 at 19:58

Hello,

Please provide FTP credentials in private content.

Regards,
Eva Kemp.

#139248 Copied

themehelp

Participant

September 9, 2016 at 12:09

ok

Please, contact administrator
for this information.

#139281 Copied

Eva Kemp

Support staff

September 9, 2016 at 12:42

Hello,

We’ve forwarded this bug to our developers and they will fix it in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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themehelp

Participant

September 9, 2016 at 13:16

Ok, is there any workaround we can do until the theme is updated? We are trying to launch the new website next week.

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Jack Richardson

Support staff

September 12, 2016 at 10:09

Hello,

We’ve fixed this issue for you.
Please clear browser cache and check.

Best regards,
Jack Richardson.

#139424 Copied

themehelp

Participant

September 12, 2016 at 12:28

The site is not displaying at all for me now. It is giving an error message.

Please, contact administrator
for this information.

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themehelp

Participant

September 12, 2016 at 13:28

Also the root version of the site is not displaying

Please, contact administrator
for this information.

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Jack Richardson

Support staff

September 12, 2016 at 13:42

Hello,

Demo site has been fixed. Please check.
As for root site you misspelled it. Please check the correct link http://www.hookandbones.com/

Best regards,
Jack Richardson.

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themehelp

Participant

September 12, 2016 at 13:58

Ok thanks. Can you tell me why there was the error message? I just want to understand.

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themehelp

Participant

September 12, 2016 at 14:50

Also, I’m unable to login to the root level of the current site. I was able to do so yesterday.

Please, contact administrator
for this information.

#139484 Copied

Jack Richardson

Support staff

September 12, 2016 at 16:28

Hello,

The problem was in empty space in the beginning of the wp-includes/embed.php file.

As for your last post about error in the wp-includes/class-wp-http-streams.php file you need to check it as it contains extra code in the beginning which is not related to WordPress core code. It seems that your files were hacked. In this case we recommend you to contact your hosting provider support to investigate the problem more deeply and restore your files from backup if it’s possible.

Best regards,
Jack Richardson.

#139492 Copied

themehelp

Participant

September 14, 2016 at 16:53

Yes, host investigated and hack came from Legenda theme files. I also notice there are many spam comments included in theme files.

Here is just one of the spam comments that came with the theme:
=============
Amazing! This blog looks exactly like my old one! It’s on a entirely different topic but it has pretty much the same page layout and design. Outstanding choice of colors!
[url=http://www. mychristianlouboutinoutlet1 .com]mychristianlouboutin[/url]
=============

There are about 50 more with links to spam websites. They are from around November 2013. How does it make sense to ship a theme to a customer when it already contains spam comments?

Please, contact administrator
for this information.

#139714 Copied

Eva Kemp

Support staff

September 15, 2016 at 09:52

Hello,

More likely you were hacked via some 3rd-party plugins, not via our theme. If you think it was the theme, then ask your hosting provider support to show the code with which you were hacked. Also let them check server logs.

Thank you.
Regards,
Eva Kemp.

#139768 Copied

themehelp

Participant

September 15, 2016 at 19:15

1 – They already checked the logs. That is how they discovered that the hack came through the Cysteme-finder plugin. Only 2 entities had access to the Admin / FTP info: 8Theme and Me.

Did 8Theme install Cysteme-Finder? It is not included in the Theme package that I downloaded when I bought the theme and I didn’t install it. I don’t even know what it is.

https://wpvulndb.com/plugins/cysteme-finder – there is the problem with the Cysteme-Finder plugin. That is the reason I was hacked.

2 – Why does 8Theme include spam comments with their theme? That is ridiculous to see.

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Eva Kemp

Support staff

September 16, 2016 at 11:32

Hello,

During demo content creation there were random comments on a site where it was created. They were included in xml file, but those comments doesn’t have any malicious code. If you can provide exact functions or piece of code which is malicious, we’ll check it.

We always ask temporary credentials, which should be changed just after a problem solution. We don’t install any additional plugins and to change files we use only FTP.

Regards,
Eva Kemp.

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