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Viewing 30 posts - 6,061 through 6,090 (of 16,294 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2016 at 10:32

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2016 at 10:31

    Hello,

    Have you found the code? It’s located in Theme Options > Custom CSS. Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2016 at 10:29

    Hello,

    Please give us full permissions to wp-admin panel to be able to see the backend.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2016 at 09:47

    Hello,

    2. The reason is you set “Private” option for front page http://storage3.static.itmages.com/i/16/1017/h_1476694068_7631291_798cf0ec47.jpeg
    Change it to “Public”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2016 at 09:44

    Hello,

    Please try this css code in Global Custom CSS:

    .product-image-wrapper.hover-effect-swap img {
        display: block;
    }
    .products-grid img {
        display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2016 at 09:01

    Hello,

    The same issue persists with default WordPress theme “Twenty Sixteen”, so it’s not related to our theme.

    Contact your hosting provider support and ask them to set the max_allowed_packets value to 32M, also try to turn off mod security on the host side.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2016 at 08:23

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2016 at 08:23

    Hello,

    Menu and images aren’t included in demo data.
    To create mega menu you need refer to the documentation https://www.8theme.com/demo/docs/woopress/#!/primary_menu

    We excluded real images from demo content and replaced them by placeholders because many of our clients had the problems with demo content import because of the large size of import file and server settings. With placeholders it takes seconds to import demo content, with images – minutes or some of users, who had limits in server setting, get the error.

    As a rule, our customers have their own images and there is no any problem to replace placeholders by real images.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2016 at 12:41

    Hello,

    1. You can add your content in top bar using Text widget in Appearance > Widgets and place it in “Left Side top bar area” and “Right side top bar area”.

    2. Please provide WP admin credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2016 at 12:26

    Hello,

    Please provide us with the link to the mentioned page.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2016 at 11:36

    Hello,

    The problem is fixed.
    Please check add to cart popup now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2016 at 08:13

    Hello @digitaljunction,

    You’re welcome.
    We’ll take your notice into our account.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2016 at 08:12

    Hello,

    Please add this code in Custom CSS for desktop section:

    .row-count-3 .product:nth-child(3n+1) {
        clear: none !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 19:42

    Hello @digitaljunction,

    I’ve enabled VC editor for Static Blocks in VC settings:
    http://storage8.static.itmages.com/i/16/1014/h_1476470575_7102374_d1106b92fe.jpeg

    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 19:28

    Hello @Royalty,

    It was fixed.

    Clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 19:25

    Hello,

    I’ve reuploaded “checkout” folder in the directory wp-content/themes/woopress/woocommerce. Clear browser cache and check Stripe payment now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 17:43

    Hello,

    Please provide FTP and WP admin credentials in Private Content.
    May we reupload the theme if needed?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 17:03

    Hello,

    These

    woopress/woocommerce/single-product/product-image.php versión2.0.14 no está actualizado. La versión del sistema es2.6.3,
    woopress/woocommerce/single-product/product-thumbnails.php versión2.3.0 no está actualizado. La versión del sistema es2.6.3,

    are not errors.

    You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/woopress/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    You can fix it by editing the files in wp-content/themes/woopress/woocommerce directory and change the version to the current Woocommerce version that you’re using.
    Or you can ignore them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 16:59

    Hello,

    I’ve updated the theme. Clear browser cache and check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 13:16

    Hello,

    Go to WP Dashboard > Visual Composer > Role Manager > select “Custom” for “Post types” option and tick needed post types http://prntscr.com/ctqj4f

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 12:43

    Hello,

    As I see you’re still using 4.1.1 version http://storage6.static.itmages.com/i/16/1014/h_1476445452_9019072_78de6a2029.jpeg .
    May we update the theme for you?
    Create full back up.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 12:39

    Hello,

    Please take our apologies but for now our theme doesn’t allow to create 4-level submenu.
    We’ll fix it in the next theme update.

    We’re very sorry for such inconvenience.

    Thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 11:38

    Hello,

    To change buttons color use this code in custom.css file:

    .actions .button, .wc-proceed-to-checkout a, a.button.checkout-cont, #payment #place_order {
       background-color: black;
    }

    As for the translation, please update the theme to 4.2 version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 08:31

    Hello,

    Please update WordPress to the latest verison and theme as well.


    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2016 at 08:16

    Hello,

    Please update the plugins Revolution Slider, Ultimate VC Addons, WPBakery Visual Composer, Essential Grid, Master Slider Pro. You will find the latest archives versions at this link https://www.8theme.com/download-plugins/ .
    Also update the theme to 2.9.2 version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 10, 2016 at 19:10

    Hello,

    Unfortunately there is no such feature. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 10, 2016 at 13:23

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .product-images-slider .owl-controls .owl-buttons div {
       display: none;
    }

    Check the page with video now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 10, 2016 at 11:18

    Hello,

    I’ve reuploaded theme files.
    Clear browser cache and check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 10, 2016 at 10:04

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 10, 2016 at 10:02

    Hello,

    You can try this plugin https://wordpress.org/plugins/woocommerce-custom-tabs/ or search for other Woocommerce extensions that may help you.

    Best regards,
    Jack Richardson.

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    Viewing 6,090 results - 6,061 through 6,090 (of 16,294 total)
Viewing 30 posts - 6,061 through 6,090 (of 16,294 total)
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