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Viewing 30 posts - 5,791 through 5,820 (of 16,286 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 12:40

    Hello,

    Add this css code in Theme Options > Custom CSS > Custom CSS for mobile:

    .categories-mask {
    width: 100% !important;
    left: 0 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 12:11

    Hello,

    Try to disable all 3rd-party plugins and check product editor after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 12:09

    Hello @chic_webmaster,

    Please provide FTP and WP admin credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 12:03

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 12:02

    Hello,

    Sorry, but that option was added by Ultimate VC Addons plugin. It’s not related to the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 11:42

    Hello,

    Please provide FTP and WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 09:33

    Hello,


    First of all create back up of your files and database before starting update process!

    Then delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/ .


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2016 at 14:59

    Hello,

    1. The same issue persists with default WordPress theme. In this case you need contact woocommerce support to investigate the problem.

    2. Such feature is related to woocommerce not to the theme. You can search any plugin to achieve what you need, for example https://wordpress.org/plugins/woocommerce-pdf-invoices/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2016 at 14:33

    Hello,

    Please provide us with WP Dashboard and FTP login info in private content area and we’ll check the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2016 at 14:30

    Hello,

    As I see you are using our Royal theme on your new project with new domain name. Due to Envato license agreement you can use one theme license per one domain/site only.
    Please provide us with purchase codes for each projects where you are using our theme in private content area.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2016 at 10:42

    Hello,

    how would i make the “product gallery” images display as smaller thumbnails until they are clicked ?

    Go to Theme Options > Single product page > turn on “Enable slider for gallery images” option.

    One query i have with it now is that it default opens a category – can i have it so that all categories are “closed” on visit to the homepage ?

    To close first category you need edit the wp-content/themes/woopress/js/etheme.js file. Find and comment out line 1819
    $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2016 at 09:58

    Hello,

    You can change position and styling of cart widget via CSS customization.
    As for the changing link of cart widget it requires extra customization in theme source files.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2016 at 21:16

    Hello,

    I’ve changed order of the icons. Please check.
    As for the new icons you want to add, it requires additional customization which is beyond our basic support scope. You can order customization service here https://www.8theme.com/customization-services/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2016 at 19:12

    Hello,

    You can enable Cart icon in Theme Options > Header > Enable cart widget > On.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2016 at 18:43

    Hello,

    Add this code in Theme Options > Custom CSS > Global Custom CSS:

    .mobile-nav .widget_icl_lang_sel_widget {
       display: inline-block;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2016 at 18:26

    Hello,

    I’ve updated your translation files. Please clear browser cache and check cart widget now.
    What device are you checking the site in?
    I see Cart page this way on mobile http://prntscr.com/d8xvi0 .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2016 at 16:43

    Hello,

    Your previous FTP credentials are incorrect. Please provide the correct ones.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2016 at 16:41

    Hello,

    Woocommerce filters work only with default Woocommerce template, not for custom pages that you created with VC elements.
    Add the filter to “Shop Sidebar” area in Appearance > Widgets and check any product category page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2016 at 16:34

    Hello @tommytai,

    Go to Appearance > Widgets and add empty Text widget in Left Side top bar area.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2016 at 10:45

    Hello,

    As I see custom tab is translated on single product pages.
    Please show a screenshot of the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2016 at 10:05

    Hello,

    Please refer to WPML topic https://wpml.org/forums/topic/abbreviation-instead-of-language-name/ .

    Add this code in Global Custom CSS section:

    .home .header-type-3 .top-bar {
        background-color: rgba(0, 0, 0, 0.1);
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2016 at 20:30

    Hello,

    Glad to hear you managed to resolve the issue.
    If there are any questions don’t hesitate to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2016 at 19:46

    Hello,

    1. Checkout page is working fine now: http://prntscr.com/d8jle8
    I was able to select payment method.

    2. Please show a screenshot of the cart page issue on mobile. You can upload it to any web storage and provide the link.

    3. As for Theme Options, the problem is related to your server. You need to configure the server to send a JavaScript response with
    Content-Type: application/javascript
    Contact your hosting provider support regarding this.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2016 at 18:23

    Hello,

    Please specify the order you want to show icons.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2016 at 15:46

    Hello,

    You can download the latest plugin version here https://www.8theme.com/download-plugins/ .
    Download the archive, extract it and upload to wp-content/plugins directory with overwriting.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2016 at 14:34

    Hello,

    There is no html version of that template, but you can find these ones:
    https://www.8theme.com/demo/html/woopress/preview/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2016 at 14:01

    Hello,

    1. “SHOP BY DEPARTMENTS” section displays product categories. Have you created categories in Products > Categories?

    2. To make newsletter shortcode working you need use MailChimp plugin https://www.8theme.com/demo/docs/woopress/#!/1_newsletters .

    3. You should create your own footer in Static Blocks as described in the documentation https://www.8theme.com/demo/docs/woopress/#!/0_footer .

    4. To remove language and currency options go to Appearance > Widgets and add empty Text widget in “Left Side top bar area”.

    5. Please provide WP Dashboard credentials to check the issues with latest products and QR code.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2016 at 09:51

    Hello,

    Yes, one of our support member is in Ukraine.
    So don’t worry about it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2016 at 09:42

    Hello,

    This query is related to Woocommerce support team. You should contact them for a solution.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2016 at 21:03

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 5,791 through 5,820 (of 16,286 total)
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