Forum Replies Created

Viewing 30 posts - 5,731 through 5,760 (of 16,267 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 24, 2016 at 16:19

    Hello,

    You can request refund at Envato https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 24, 2016 at 16:17

    Hello,

    Now FTP credentials are incorrect. Please provide correct login data.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 24, 2016 at 16:08

    Hello,

    If you want to translate contact form fields you can do this in .po file in wp-content/themes/legenda/languages directory. Please read this documentation https://www.8theme.com/demo/docs/legenda/#!/how_to_translate .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 24, 2016 at 16:05

    Hello,

    This is related to your server configuration.
    You need contact your hosting provider support to check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 24, 2016 at 15:22

    Hello,

    I’ve sent theme archive to your contact email.
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 24, 2016 at 12:21

    Hello,

    By default desktop screen size starts from 992px.
    If you resize browser window you need to reload your page.
    Could you please show us screenshots of the issue you described for better understanding?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 24, 2016 at 10:10

    Hello,

    You need to rename default.custom.css file to custom.css

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 21:13

    Hello,

    As I see you’re using old theme version.
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 19:46

    Hello,

    We need your WP admin and FTP credentials to investigate this issue. Please provide us with them. Commenting the code suggested earlier should do the trick. We should check why it’s not working in your case.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 19:42

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 19:36

    Hello,

    Please try to use this plugin https://wordpress.org/plugins/woocommerce-currency-switcher/ for currency switcher.
    Let us know the result.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 18:54

    Hello @Qiqi,

    Please provide FTP and WP Dashboard credentials in private content.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 18:50

    Hello,

    You provided WP Dashboard credentials, but we need FTP access. If you don’t know FTP login data, then ask your hosting provider support and send them to us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 18:47

    Hello,

    We’ve sent new archive to your email address. Please check it. Extract checkout.zip and upload the folder in wp-content/themes/legenda/woocommerce directory. Just overwrite the existing “checkout” folder.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 16:08

    Hello,

    To get abbreviations please refer to this WPML topic https://wpml.org/forums/topic/abbreviation-instead-of-language-name/ .
    Edit this code in Global Custom CSS:

    #lang_sel_list ul a.lang_sel_other, #lang_sel_list ul a.lang_sel_other:visited {
        color: #444444;
    }

    and add !important to color value, so it’ll be:

    #lang_sel_list ul a.lang_sel_other, #lang_sel_list ul a.lang_sel_other:visited {
        color: #444444 !important;
    }

    and this code:

    #lang_sel_list a.lang_sel_sel, #lang_sel_list a.lang_sel_sel:visited {
        color: #444444 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 10:39

    Hello,

    Please provide WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 10:32

    Hello,

    This problem persists with default WordPress theme too, so the issue is related to Wishlist plugin. We recommend you to contact the plugin developer regarding it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 20:38

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 20:07

    Hello,

    You can try using this code in Theme Options > Custom CSS > Global Custom CSS:

    .swatch-wrapper {
      pointer-events: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 19:48

    Hello,

    If you edited parent theme-functions.php file, we recommend you to reupload it from the original theme package. In future please make all changes in the child theme https://codex.wordpress.org/Child_Themes not to lose modifications after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 19:45

    Hello,

    Your site gives Internal Server Error. You should contact your hosting provider support as it’s related to server configuration. Also check error logs if there are any notices regarding this error.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 19:38

    Hello,

    As I see tooltip is shown http://storage9.static.itmages.com/i/16/1122/h_1479839939_3101890_83f4663ef8.jpeg . Have you managed to resolve the issue?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 19:02

    Hello,

    Download the latest plugin version here https://www.8theme.com/download-plugins/ , extract the archive. Then connect to your server via FTP, go to wp-content/plugins directory and upload the extracted folder with overwriting the current plugin version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 18:59

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:47

    Hello,

    Please create FTP account and provide us with the credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:42

    Hello,

    As I see now the site is loading properly http://prntscr.com/dagiw5 . What exactly is incorrect? Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:37

    Hello,

    Could you please show a screenshot of the error? As I don’t see it in developer tools in Chrome browser.

    Also provide FTP and WP Dashboard credentials in private content.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:34

    Hello,

    1. As I see you selected product type as All http://storage4.static.itmages.com/i/16/1122/h_1479832004_3118616_fd5ecd552f.jpeg and all products are shown. You set limit to 4 products and only 4 products are displayed.

    2. Please check if frontend editor works with default WordPress theme.

    3. As I see now the site is responsive http://prntscr.com/dagfa9 . Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:01

    Hello,

    Internal Server Error is related to server configuration.
    Ask your hosting provider support to increase memory_limit, max_input_vars values. Also you can check error log on a server if there are any notices regarding 500 error.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 16:35

    Hello,

    Please add this code in custom.css file:

    .menu {
       text-align: center;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

  • 1 2 3 191 192 193 541 542 543
    Viewing 5,760 results - 5,731 through 5,760 (of 16,267 total)
Viewing 30 posts - 5,731 through 5,760 (of 16,267 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.