Hello,
You can request refund at Envato https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .
Best regards,
Jack Richardson.
Hello,
You can request refund at Envato https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .
Best regards,
Jack Richardson.
Hello,
Now FTP credentials are incorrect. Please provide correct login data.
Best regards,
Jack Richardson.
Hello,
If you want to translate contact form fields you can do this in .po file in wp-content/themes/legenda/languages directory. Please read this documentation https://www.8theme.com/demo/docs/legenda/#!/how_to_translate .
Best regards,
Jack Richardson.
Hello,
This is related to your server configuration.
You need contact your hosting provider support to check it.
Best regards,
Jack Richardson.
Hello,
I’ve sent theme archive to your contact email.
Please check it.
Best regards,
Jack Richardson.
Hello,
By default desktop screen size starts from 992px.
If you resize browser window you need to reload your page.
Could you please show us screenshots of the issue you described for better understanding?
Best regards,
Jack Richardson.
Hello,
You need to rename default.custom.css file to custom.css
Best regards,
Jack Richardson.
Hello,
As I see you’re using old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Best regards,
Jack Richardson.
Hello,
We need your WP admin and FTP credentials to investigate this issue. Please provide us with them. Commenting the code suggested earlier should do the trick. We should check why it’s not working in your case.
Thank you.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
Hello,
Please try to use this plugin https://wordpress.org/plugins/woocommerce-currency-switcher/ for currency switcher.
Let us know the result.
Best regards,
Jack Richardson.
Hello @Qiqi,
Please provide FTP and WP Dashboard credentials in private content.
Thank you.
Best regards,
Jack Richardson.
Hello,
You provided WP Dashboard credentials, but we need FTP access. If you don’t know FTP login data, then ask your hosting provider support and send them to us.
Best regards,
Jack Richardson.
Hello,
We’ve sent new archive to your email address. Please check it. Extract checkout.zip and upload the folder in wp-content/themes/legenda/woocommerce directory. Just overwrite the existing “checkout” folder.
Best regards,
Jack Richardson.
Hello,
To get abbreviations please refer to this WPML topic https://wpml.org/forums/topic/abbreviation-instead-of-language-name/ .
Edit this code in Global Custom CSS:
#lang_sel_list ul a.lang_sel_other, #lang_sel_list ul a.lang_sel_other:visited {
color: #444444;
}
and add !important to color value, so it’ll be:
#lang_sel_list ul a.lang_sel_other, #lang_sel_list ul a.lang_sel_other:visited {
color: #444444 !important;
}
and this code:
#lang_sel_list a.lang_sel_sel, #lang_sel_list a.lang_sel_sel:visited {
color: #444444 !important;
}
Best regards,
Jack Richardson.
Hello,
Please provide WP Dashboard credentials in Private Content.
Best regards,
Jack Richardson.
Hello,
This problem persists with default WordPress theme too, so the issue is related to Wishlist plugin. We recommend you to contact the plugin developer regarding it.
Best regards,
Jack Richardson.
Hello,
Please provide FTP and WP Dashboard credentials in private content.
Best regards,
Jack Richardson.
Hello,
You can try using this code in Theme Options > Custom CSS > Global Custom CSS:
.swatch-wrapper {
pointer-events: none;
}
Best regards,
Jack Richardson.
Hello,
If you edited parent theme-functions.php file, we recommend you to reupload it from the original theme package. In future please make all changes in the child theme https://codex.wordpress.org/Child_Themes not to lose modifications after theme update.
Best regards,
Jack Richardson.
Hello,
Your site gives Internal Server Error. You should contact your hosting provider support as it’s related to server configuration. Also check error logs if there are any notices regarding this error.
Best regards,
Jack Richardson.
Hello,
As I see tooltip is shown http://storage9.static.itmages.com/i/16/1122/h_1479839939_3101890_83f4663ef8.jpeg . Have you managed to resolve the issue?
Best regards,
Jack Richardson.
Hello,
Download the latest plugin version here https://www.8theme.com/download-plugins/ , extract the archive. Then connect to your server via FTP, go to wp-content/plugins directory and upload the extracted folder with overwriting the current plugin version.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
Hello,
Please create FTP account and provide us with the credentials.
Best regards,
Jack Richardson.
Hello,
As I see now the site is loading properly http://prntscr.com/dagiw5 . What exactly is incorrect? Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.
Best regards,
Jack Richardson.
Hello,
Could you please show a screenshot of the error? As I don’t see it in developer tools in Chrome browser.
Also provide FTP and WP Dashboard credentials in private content.
Thank you.
Best regards,
Jack Richardson.
Hello,
1. As I see you selected product type as All http://storage4.static.itmages.com/i/16/1122/h_1479832004_3118616_fd5ecd552f.jpeg and all products are shown. You set limit to 4 products and only 4 products are displayed.
2. Please check if frontend editor works with default WordPress theme.
3. As I see now the site is responsive http://prntscr.com/dagfa9 . Please check it.
Best regards,
Jack Richardson.
Hello,
Internal Server Error is related to server configuration.
Ask your hosting provider support to increase memory_limit, max_input_vars values. Also you can check error log on a server if there are any notices regarding 500 error.
Best regards,
Jack Richardson.
Hello,
Please add this code in custom.css file:
.menu {
text-align: center;
}
To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.
Best regards,
Jack Richardson.