Forum Replies Created

Viewing 30 posts - 5,491 through 5,520 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 21, 2016 at 14:08

    Hello,

    You’re using very old theme version.
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Also you need delete “wpbakery” folder in wp-content/themes/legenda directory as Visual Composer can be installed as a separate plugin now. In this case some pages (where you created Parallax background) will have to be recreated.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 21, 2016 at 14:04

    Hello,

    I’ve added !important to the code.
    Please clear browser cache and check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 21, 2016 at 11:45

    Hello,

    1. You need edit the file wp-content/themes/legenda/woocommerce/content-single-product.php in line 42 and move <?php et_product_brand_image(); ?> under line 44 (below the code <?php dynamic_sidebar('single-sidebar'); ?>).

    2. I don’t see translation files in the directory wp-content/themes/thedresser/languages, only default ones. Also you can translate theme strings using String Translation extension in WPML https://wpml.org/documentation/getting-started-guide/string-translation/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 20, 2016 at 21:26

    Hello,

    Could you please provide FTP credentials to check the issue? Have you edited any files in the parent theme?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 20, 2016 at 21:21

    Hello,

    Please add this code in custom.css file:

    .woocommerce-MyAccount-content .span3 {
        display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 20, 2016 at 21:04

    Hello,

    Please provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 20, 2016 at 21:00

    Hello,

    Sorry, but it’s still unclear. Where can we see that? Please show url. Is it on Checkout page?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 20, 2016 at 16:05

    Hello,

    Please provide us with FTP credentials in private content area.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 20, 2016 at 15:29

    Hello,

    Please provide WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 20, 2016 at 11:28

    Hello,

    Sorry, but you have to contact Woocommerce support regarding your query.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 19, 2016 at 20:16

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 19, 2016 at 20:14

    Hello,

    Where do you see that tab?
    Could you please show a screenshot?
    Do you want to disable Checkout button on Cart page?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 19, 2016 at 20:07

    Hello,

    1. Please add this code in custom.css:

    @media (max-width: 480px) {.header .shopping-cart-widget {
       top: 30% !important; 
       right: 40% !important;
    }}

    2. Do you mean you can’t upload images in the backend?

    3. Could you show on a screenshot what popup you mean?

    4. It’s hidden on mobile devices because the layout gets broken once search option is on.

    5. It’s also hidden on mobile view by default.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 19, 2016 at 19:47

    Hello,

    Thank you again for your suggestion.
    We’ve taken it into our account.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 19, 2016 at 19:45

    Hello,

    So you confirm that the same problem persists with default Woocommerce theme Storefront, don’t you?
    If so the problem is related to Woocommerce plugin and you need contact their support.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 19, 2016 at 19:34

    Hello,

    Please ask your hosting provider support to increase Max Input Vars value to 5000.
    After that try to change logo image.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 19, 2016 at 18:54

    Hello,

    Could you please show a screenshot what problem you have?
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 19, 2016 at 18:49

    Hello,

    So, is the issue resolved and we can close the topic?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 19, 2016 at 13:18

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2016 at 11:53

    Hello,

    1. Please use this css code:

    .my-account-link .submenu-dropdown ul li:before {
        line-height: 20px;
    }
    .my-account-link .submenu-dropdown ul li a {
        font-family: Georgia;
    }

    2. Add the following css code:

    .shopping-cart-widget .widget_shopping_cart_content ul li .media-heading a, .shopping-cart-widget .widget_shopping_cart_content .totals p {
        color: #fff;
    }
    .shopping-cart-widget .widget_shopping_cart_content {
    border: 1px solid grey;
    }
    
    .shopping-cart-widget .widget_shopping_cart_content ul li {
        border-bottom: 1px solid grey;
    }

    3. As for arrows, please use this css code:

    input[type=number] {
    -moz-appearance: textfield;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2016 at 11:36

    Hello,

    Please add this code in custom.css file:

    .main-nav .double-border, .main-nav {
        border-top: none;
        border-bottom: none;
    }
    .menu-wrapper.menu-type {
        border-top: double #dbdbdb;
        border-bottom: double #dbdbdb;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2016 at 11:25

    Hello,

    You can update the plugin from this page https://www.8theme.com/download-plugins/ , download the archive, extract and upload js_composer folder to wp-content/plugins directory via FTP. Overwrite the existing folder.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2016 at 11:20

    Hello,

    As I see font is Open Sans http://storage9.static.itmages.com/i/16/1217/h_1481969884_2450370_e19b535094.jpeg .
    If you want to set the same font for headings, you need add this code in Global Custom CSS:

    h1, h2, h3, h4, h5, h6 {
     font-family: Open Sans;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2016 at 11:02

    Hello,

    1. Please try to clear facebook cache for your page as described here https://www.8theme.com/blog/clearing-facebooks-share-cache/ .

    2. There is no option to choose footer for categories.
    You can show footer for all pages and categories adding “8theme – Static Block” widget in Appearance > Widgets > Footer 1 or Footer 2.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2016 at 10:28

    Hello,

    I’ve added the code in Theme Options > Styling > Custom CSS > Global Custom CSS.
    Clear browser cache and check the tabs http://www.replik-cd.fr/infos-master-cd/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2016 at 10:23

    Hello,

    Please add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile:

    .checkout .col-lg-5.col-md-5 {
        display: inline-block;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2016 at 09:35

    Hello,

    Please try to change zoom option to “Window” in Theme Options > Single Product Page > Zoom Effect.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2016 at 17:42

    Hello,

    Please add this code in style.css file:

    #logo{
        display: inline-block;
        transform: translateX(50%) !important;
        margin-top: 0 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2016 at 17:31

    Hello,

    Please show a link where subcategory isn’t shown and specify what subcategory it is.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2016 at 17:22

    Hello,

    Please check the plugin with default Woocommerce theme Storefront https://woocommerce.com/storefront/ , also disable all 3rd-party plugins.

    Let us know the result.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 5,491 through 5,520 (of 16,227 total)
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