Forum Replies Created

Viewing 30 posts - 5,281 through 5,310 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 7, 2017 at 18:01

    Hello,

    Have you edited theme files?
    Please provide FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 7, 2017 at 17:54

    Hello,

    Please provide FTP and WP Dashboard credentials in private content to check the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 7, 2017 at 17:33

    Hello,

    As I see search icon is already added to the right.

    As for cart widget, I’ve enabled it in Theme Options > Header > Enable cart widget.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 7, 2017 at 17:11

    Hello,

    What theme version are you using?
    As I see products on your Shop page are displayed incorrectly.
    You should delete “woocommerce” folder in the directory wp-content/themes/xmarket/ and reupload it from the theme package.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 17:46

    Hello,

    1. Add this code in Global Custom CSS:

    .et-mega-search input[type="submit"] {
       background-color: blue;
    }

    Write any color value you need.

    .header-type-6 .header .tbs .et-mega-search {
       margin-top: 20px;
    }

    2. Use this css code:

    a.add_to_cart_button {
      color: white;
      background-color: black;
    }
    a.add_to_cart_button:hover {
      color: white;
      background-color: black;
    }

    Write colors you need.

    3. Add this css code:

    .products-grid .product-title a {
        color: #000 !important;
    }

    4. This code will help you:

    .product-information .product_title {
        font-size: 20px;
    }

    5. Use the following code:

    .single-product .product-information .cart button[type="submit"]:hover {
      color: red;
      background-color: white;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 17:37

    Hello,

    Please provide FTP credentials to check the issue.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 17:34

    Hello @Afsaneh,

    Fixed. Please check billing process now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 17:23

    Hello,

    Please add this code in Global Custom CSS:

    .header-type-6 .header .tbs span {
       border: none;
    }
    .header-type-6 .header .tbs span:before {
      display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 16:38

    Hello,

    Could you please clarify how the product images should be loaded?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 16:37

    Hello,

    2. We can’t know what changes you made in the theme files. You can check date of the files in your control panel or FTP to find what files were modified recently and copy them to child theme.
    If you know what exactly was changed, you can give us the changes list and we’ll apply them for you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 16:34

    Hello,

    Please rename Royal_Theme-v2.8 folder to “royal”.
    Also specify what words can’t be translated and provide FTP credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 16:32

    Hello @Afsaneh,

    Please provide FTP credentials and we’ll fix the errors for you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 16:30

    Hello,

    Seems the issue happened after Woocommerce update as it persists with other themes too.
    We recommend you to contact Woocommerce support to investigate this problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 12:05

    Hello,

    You can use this plugin https://wordpress.org/plugins/color-and-image-swatches-for-variable-product-attributes/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2017 at 10:50

    Hello,

    2. Please specify what changes should be moved to the child theme and we’ll help you with it.

    4. I added custom class for your title http://prntscr.com/e53pbs and added the code in Theme Options > Custom CSS:

    .text-widget-title {
      border-top: 1px solid #000;
        border-bottom: 1px solid #ddd;
        margin: 0 0 22px;
        padding: 20px 0 20px;
        text-align: left;
       font-family: Roboto;
      font-size: 16px;
    }

    Please check now.

    6. Sorry, but there is no such feature.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 3, 2017 at 16:54

    Hello,

    The same issue persists with other theme too, so it’s not related to our theme.
    Try to reupload Visual Composer files via FTP. Download the plugin archive here https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 3, 2017 at 15:47

    Hello,

    I’ve imported the page for you.
    Please check front page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 3, 2017 at 15:19

    Hello,

    Please try to disable all 3rd-party plugins and check top bar after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 3, 2017 at 13:52

    Hello,

    Please provide WP Dashboard credentials and we’ll import the page manually.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 3, 2017 at 13:48

    Hello,

    Just remove “Register” page in WP Dashboard > Pages.
    Let us know the result.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 31, 2017 at 11:21

    Hello,

    I’ve set 3 columns for product category row in VC element settings http://prntscr.com/e2lsj1 .

    This cod is already there, but it didn’t help!
    https://snag.gy/62sUNM.jpg

    Please specify what code you mean exactly.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 11:05

    Hello,

    Please provide a page where you want to hide sidebar.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 10:56

    Hello,

    Please check if the plugin “Visual Composer” is activated.
    Provide us with FTP and WP admin panel credentials in Private Content for checking.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 10:40

    Hello,

    Please add this code in custom.css:

    .post-type-archive-product .page-heading {
        display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 10:30

    Hello,

    We’ve taken your notification to our account and this issue will be sent to the developers.
    It will be fixed as soon as possible.

    Please take our apologies.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 10:26

    Hello,

    Custom.css file will be saved after theme update. You won’t lose your changes.
    Anyway please always create site backup before starting any update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 10:24

    Hello,

    I’ve checked the map with the default WordPress theme Twenty Sixteen and the same issue with grey blocks appeared there too http://prntscr.com/e1d8ll .
    So the problem is related to the plugin, not to the theme. You need contact the plugin authors regarding this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 10:19

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 10:18

    Hello,

    Due to copyright laws demo images can’t be used on customers’ sites.
    As for the navbar issue, please provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 10:04

    Hello,

    Was the issue resolved?
    Please let us know.

    Best regards,
    Jack Richardson.

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    Viewing 5,310 results - 5,281 through 5,310 (of 16,227 total)
Viewing 30 posts - 5,281 through 5,310 (of 16,227 total)
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