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Viewing 30 posts - 5,191 through 5,220 (of 16,226 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 14:30

    Hello,

    The issue with https on your site was caused by “Mixed Content” warnings http://prntscr.com/el3dfi . I’ve re-added the mentioned banner images to be loaded from your site URL to fix the issue. Please check the site now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 12:58

    Hello,

    Yes, it would be better to embed video from external sources instead of uploading them to the site directly.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 12:17

    Hello,

    1. I’ve checked my-account page and don’t see any problems with responsiveness of the mentioned field:
    http://prntscr.com/el1hza
    http://prntscr.com/el1g26

    4. Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 11:05

    Hello,

    1. The reason was you added capitalized parent theme name in child stylesheet header Template: Royal, but it should be Template: royal. I’ve fixed it, so you can switch to child theme now.

    2. Unfortunately there is no such option in promo popup settings by default.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 16, 2017 at 15:55

    Hello,

    I’ve added the css code for the form submit button in Theme Options > Custom CSS > Global Custom CSS section. Please check it now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 16, 2017 at 13:25

    Hello,

    Please check your home page on desktop and mobile view now. Is that what you want to achieve?

    Also update the theme and required plugins to the latest versions as you are using the old ones.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be re-uploaded from a new theme package.
    All required plugins can be found here https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 16, 2017 at 12:27

    Hello,

    1. Add this css code in Theme Options > Custom CSS > Global Custom CSS:

    .product-images-slider .owl-controls .owl-buttons div {
        height: 88%;
    }

    2. Unfortunately there is no such possibility to place video before gallery images.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 16, 2017 at 11:56

    Hello,

    1. Add this css code in Theme Options > Custom CSS > Global Custom CSS:

    body.bordered .body-border-top{
    display: none;
    }

    2. You can create separate page with needed content and link it to your register page or search for any plugin to achieve what you want. Also you can order customization here https://wpkraken.io/?ref=8theme

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 16, 2017 at 09:41

    Hello,

    Please refer to this article regarding defer parsing of JavaScript http://www.laplacef.com/2014/05/24/how-to-defer-parsing-javascript-in-wordpress/

    As for the “Serve resources from a consistent URL” try to disable all 3-rd party plugins you are using and check if the issue persists.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2017 at 16:55

    Hello,

    We need the following info:
    1. Link to wp-admin of your site;
    2. WP username;
    3. WP password.

    Don’t forget to send these credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2017 at 15:53

    Hello @Mattias,

    To make your site faster you need configure the server properly, optimize images and enable cache. Detailed information can be found here https://gtmetrix.com/reports/eestipiljard.ee/T9gRiNTK ( http://prnt.sc/ek89b5 , http://prnt.sc/ek89ix , http://prnt.sc/ek89r5 ).

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2017 at 13:53

    Hello,

    The mentioned filter is related to woocommerce functionality and not to the theme, so you need edit woocommerce plugin files to achieve what you want or find appropriate plugin.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2017 at 12:30

    Hello,

    Some of 3-rd party plugin you are using is causing the problem with page displaying. Deactivate them one by one to find the conflicting one.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2017 at 11:10

    Hello,

    Please provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2017 at 10:48

    Hello,

    You have been answered in original thread https://www.8theme.com/topic/child-theme-and-popup-email-on-homepage/ . Please don’t submit additional topics for the same issue. Thank you for understanding.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2017 at 10:44

    Hello,

    Please provide FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2017 at 10:43

    Hello,

    1. Add your css code in Theme Options > Custom CSS > Global Custom CSS section.

    30. By default you can add custom text at the top of shop page in Appearance > Widgets > Additional Shop Widget Area. Otherwise it requires extra customization of woocommerce page templates.

    31. Go to Theme Options > Products Page Layout and select “Swap” for the “Product Image Hover” option.

    32. Unfortunately there is no such possibility.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2017 at 10:37

    Hello,

    1. Please provide the credentials to My Account page to check the issue.
    Also show a screenshot of the issue for better understanding.

    2. Try to disable the plugin “Woocommerce Products Filter” and add default Woocommerce widgets to Shop Sidebar in Appearance > Widgets.
    Let us know the result.

    3. Sorry, but there is no such feature.

    4. Please specify what JS code you used. Also provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 14, 2017 at 16:02

    Hello,

    I’ve assigned extra class for the row with product categories element http://prntscr.com/ejuy4j and added the following css code in Theme Options > Custom CSS > Custom CSS for Desktop section:

    .desktop-hidden {
    display: none;
    }

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 14, 2017 at 15:03

    Hello,

    Unfortunately there is no possibility to translate countdown element text in the current theme version. I’ve forwarded this request to our developer team to fix it in the next update.
    As a temporary solution you can change the words Days, Hours, Minutes and Seconds in the wp-content/themes/legenda/framework/shortcodes.php file in block of code started from the line 1372 http://prnt.sc/ejtrd5

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 14, 2017 at 13:39

    Hello,

    Try to increase the following settings:
    WP Memory Limit – 500M;
    PHP Time Limit 300.

    Also disable unneeded 3-rd party plugins as each of them sends queries to database and can cause the problem with filtering.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 14, 2017 at 11:46

    Hello,

    Please provide us with WP Dashboard credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 13, 2017 at 15:56

    Hello,

    Please provide us with FTP credentials to your site in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 13, 2017 at 14:20

    Hello,

    First you need add categories on a page and then notify us to provide you with the css code to hide them on desktop view.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 13, 2017 at 13:27

    Hello,

    I’ve re-uploaded theme files. Please check the site now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 13, 2017 at 12:47

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 13, 2017 at 11:31

    Hello,

    Please provide us with FTP credentials in private content.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 13, 2017 at 10:22

    Hello,

    Unfortunately XMarket doesn’t support woocommerce_thankyou action by default. It requires extra customization to make it work. You can send your request to customization service here https://wpkraken.io/?ref=8theme

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 10, 2017 at 15:31

    Hello @UrbanStef,

    I’ve sent the mentioned file to your contact email address. Please check.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 10, 2017 at 14:52

    Hello,

    Add this css code in custom.css:

    .single-product .slider-container {
        display: inline-block;
    }

    How to create custom.css you can watch in this tutorial

    Regards,
    Jack Richardson.

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Viewing 30 posts - 5,191 through 5,220 (of 16,226 total)
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