Forum Replies Created

Viewing 30 posts - 5,041 through 5,070 (of 16,223 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 13, 2017 at 10:03

    Hello,

    Please provide us with FTP login credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 13, 2017 at 08:33

    Hello,

    Add this css code:

    .main-nav .menu > li > a:hover {
    color: red;
    }

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 12, 2017 at 16:17

    Hello,

    The version 2.6.14 is a stable one, which is fully compatible with the current theme version.
    There are different problems with products displaying and processing may occur if you use the latest woocommerce.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 12, 2017 at 15:03

    Hello,

    The Visual Composer plugin, which is included in the theme package, is ready to work. Sure, if you want to get premium plugin features like ability to auto-update and support from plugin developers, you need buy separate license for it.
    All required plugins and plugin updates for the theme can be downloaded here https://www.8theme.com/download-plugins/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 12, 2017 at 14:54

    Hello @ElitaSharpe,

    2. Please download the archive via this link https://www.dropbox.com/s/4imohmivagyynsz/etheme.zip?dl=0 , then extract the archive and upload etheme.js file to your server via FTP in the wp-content/themes/legenda/js folder with file overwriting.

    3. If the problem persists with default woocommerce theme, then you need contact woocommerce support to check the issue with login form.

    5. Go to Theme Options > Single Products Page and disable Ajax “Add To Cart” option.

    6. Perhaps I don’t understand your issue correctly but I don’t see the problems with adding single and variable products into the cart.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 12, 2017 at 10:58

    Hello,

    1. Unfortunately we can’t recommend you any 3-rd party plugins, sorry.

    2. If you are talking about the “AJAX Infinite Posts Loading” option in Theme Options > Blog Layout, then yes, it’s working only for the blog section.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 12, 2017 at 09:43

    Hello,

    1. Unfortunately your request isn’t quite clear. What video tutorial do you need exactly?

    2. Please provide us with wp-admin credentials and direct link to the mentioned page in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 11, 2017 at 15:33

    Hello @BlankM,

    As I see you updated woocommerce to the latest version but we haven’t released theme update yet to make it compatible. Our developer team is working on new theme update to release it as soon as possible. If you have any problems with the current woocommerce version you can downgrade it to the previous one https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip until theme update will be ready.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 11, 2017 at 15:10

    Hello,

    I’ve updated your translation file. Please check the translation now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 11, 2017 at 11:11

    Hello,

    1. Update the theme to the current version 3.1. Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ .

    2. Update woocommerce plugin to the 2.6.14 version https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip . Please don’t update it to the latest 3.0.1 version as there might be incompatibility issue. Our developer team is working now on new theme release.

    3. Update Visual Composer, which you downloaded to your desktop. Unzip the archive and upload “js_composer” folder via FTP to your server in wp-content/plugins/ directory with files overwriting.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 10, 2017 at 16:19

    Hello,

    Add this css code in custom.css:

    .add-to-container .add_to_cart_button,
    .widget_shopping_cart_content .btn.button.right,
    .quick-view-popup .product-info .single_add_to_cart_button,
    .single-product-page .product-info .single_add_to_cart_button {
        background-color: black;
        color: white;
    }

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 10, 2017 at 15:26

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 10, 2017 at 14:40

    Hello,

    The issue with the “Add to wishlist” link has been fixed in the previous reply. To hide “Product information” text I’ve added this css code in your child style.css:

    .quick-view-popup .product-info h4, .single-product-page .product-info h4 {
        display: none;
    }

    Now your single product page looks like this http://prntscr.com/eupbwk . Clear browser cache and check.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 10, 2017 at 14:14

    Hello,

    As I see you and using outdated WordPress, the theme and required plugins. Please update all the items to the latest versions.

    Before the theme update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    (it’s for legenda theme but the process is the same).

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 10, 2017 at 14:00

    Hello,

    I’ve added “Single Image” VC element with the mentioned image instead of row background. Does that suit you? Please check and let us know.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 10, 2017 at 11:51

    Hello,

    I’ve checked account creation when placed order and there were no any errors http://prntscr.com/eun199
    Test account and order have been removed.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 10, 2017 at 09:27

    Hello,

    To fix translation issues on your site before theme update we need to be able to connect to your server via FTP, but we still can’t do it due to possible restrictions from a server side. Please re-check FTP credentials and disable IP address restriction in your hosting panel if it’s enabled. Thank you.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 8, 2017 at 09:05

    Hello,

    You can change shop page banner in WP Dashboard > Theme Options > Shop > Product Page Banner.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 8, 2017 at 08:30

    Hello,

    We’ve released new theme update to make it compatible with the newest woocommerce version 3.0 https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    Please update your theme to the latest one.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 8, 2017 at 08:23

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 8, 2017 at 08:21

    Hello,

    Please check the Revolution Slider documentation https://www.themepunch.com/revslider-doc/link-seo/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 8, 2017 at 07:57

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 8, 2017 at 07:55

    Hello,

    As I see the “First Class Mail” shipping method is already set to top http://prntscr.com/etvgry

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 8, 2017 at 06:49

    Hello,

    WooCommerce 3.0 is a major update, it was released on 04, April. Please don’t upgrade WC on your site at this moment. Our developer team is working on new theme update and it will be released soon. If you have already updated WC plugin, please downgrade to the previous version. You can download the previous version here https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 7, 2017 at 16:58

    Hello,

    just i need translate this: PRODUCT DESCRIPTION / EMAIL TO FRIEND

    Please provide us with wp-admin and FTP credentials in private content area.

    how can i remove?: HAVE A COUPON? from woo commerce paying field box .

    Go to WooCommerce > Settings > Checkout > turn off “Enable the use of coupons” option.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 7, 2017 at 15:04

    Hello,

    Check the value of “max_input_vars” in your PHP settings and set it to 5000 if it’s currently lower.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 7, 2017 at 14:41

    Hello,

    Please provide us with WP Dashboard in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 7, 2017 at 14:28

    Hello,

    Please provide us with wp-admin credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 7, 2017 at 13:30

    Hello,

    Thank you for notification. All problems with theme translation are forwarded to developer team to fix them.

    1 google map is not showed in the contact page.

    To make google map working you need use API key.
    Please read how to get it https://developers.google.com/maps/documentation/javascript/tutorials/adding-a-google-map#step_3_get_an_api_key .
    Then you need edit the file wp-content/themes/blanco/code/shortcodes.php, find the line 148 wp_enqueue_script('google.maps', 'http://maps.google.com/maps/api/js?sensor=false');, replace the code with this http://maps.google.com/maps/api/js?key=YOUR_API_KEY&sensor=false');, add your API key instead of “YOUR_API_KEY” text in the link.

    2 in the preview object Product Image Hover is not working.

    You need to set hover image for each product in product editor http://prntscr.com/etk5zf

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 7, 2017 at 11:52

    Hello @cedante,

    Do you mean this image http://prntscr.com/etj8br ? Please clarify.

    Regards,
    Jack Richardson.

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Viewing 30 posts - 5,041 through 5,070 (of 16,223 total)
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