Dear @shopsangam,

We hope this message finds you well. We are writing to update you on the resolution of the issues you reported:

1. **Color Issue in Timers**: The issue regarding the color of timers, as highlighted in your screenshot, has been resolved. We manually adjusted the background color in the ‘Product Carousel’ widget through the Custom CSS settings. You can view the updated frontend result here: https://prnt.sc/MqftgPlmNg3i.

2. **Track Order Link Functionality**:
– **Mobile**: The track order link is operational on your mobile device as you have correctly set a link for the element, visible here: https://prnt.sc/nUjKIIGpG4H7.
– **Desktop**: Initially, the link was set in the desktop header element, as shown here: https://prnt.sc/vSG6AbuYXKri. However, the button text was missing, which caused functionality issues. We have now migrated the track order link to another setting within the same widget to ensure functionality across devices. The updated setting can be viewed here: https://prnt.sc/NoKyDb3yUVQn. Users can now be redirected to the Track Order page by clicking the element in the header.

3. **Review Text Issue**: The issue concerning the review text has been addressed and resolved with the following solution: https://prnt.sc/7us_aqSFrxGF.

We trust these adjustments meet your expectations and resolve the issues effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Roobinda,

We hope this message finds you well. To deactivate the AJAX functionality on product archives, please navigate to the global WooCommerce settings and disable the option titled ‘Enable AJAX add to cart buttons on archives’. For your convenience, here is a screenshot of the settings page: https://prnt.sc/-8KWNDB5BFjs.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Focu5,

We hope this message finds you well. We checked that you are utilizing the Customizer header builder, and we are pleased to assist you with your query.

For the specific functionality you are exploring, please refer to the following screenshot which illustrates the option you need: https://prnt.sc/RI5sH8Ll3UvZ. Once you configure this setting, the content you add will be displayed on the frontend as shown here: https://prnt.sc/umgoMuVlmuJe.

Additionally, for an enhanced customer experience, we provide tutorials that can be very helpful. You can always access these tutorials via the link provided while editing the header: https://prnt.sc/8dqWO1aWmnwK.

Should you require further assistance or have any more questions, please do not hesitate to contact us.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Focu5,

We hope this message finds you well. It has come to our attention that there are errors occurring during the update of your database. To resolve this issue efficiently, we kindly suggest that you reach out to WooCommerce Support for specialized assistance. You can contact them via the following link: [https://wordpress.org/support/plugin/woocommerce/].

Alternatively, it may be beneficial to verify the status of your database with your hosting provider.

We appreciate your attention to this matter and are confident that WooCommerce Support or your hosting provider will be able to offer the necessary guidance to resolve these issues promptly.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Roobinda,

We have implemented the ‘ajax_add_to_cart’ class to facilitate the AJAX-based addition of products to your cart, utilizing WooCommerce’s functionality. Should you prefer the standard method of adding products to your cart, which includes a page refresh, you may opt to disable the ‘Ajax Add To Cart’ feature. This can be done by navigating to Theme Options -> WooCommerce -> Single Product -> Layout. For your convenience, here is a direct link to the settings: https://prnt.sc/kFLekpq9OLwa.

Upon deactivation, the ‘Add to Cart’ button on single product pages will no longer include the ‘ajax_add_to_cart’ class; it will solely contain the ‘single_add_to_cart_button’ class. Additionally, if you have established contact with the plugin developers, it may be beneficial for them to implement conditions to handle scenarios where both classes are applied to a button. This would help prevent any potential issues with double triggering.

Deactivating the ‘Ajax Add To Cart’ as described should resolve your concerns regarding double triggering. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Nio,

We regret to inform you that the library currently utilized for creating the specified effect is causing the images to “jump.” Our team is actively seeking a solution to resolve this issue without the unwanted effect, although we cannot guarantee a definitive resolution at this moment.

As a workaround, we suggest implementing the following custom CSS code. Please navigate to Theme Options, then select Theme Custom CSS, and finally input the code under Global CSS. This adjustment will help to make the image static and prevent the jumping effect:

.single-post-large-wrapper .backstretch img {
    transform: none !important;
}

We appreciate your understanding and patience as we work towards a permanent solution. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @lefeng,

I hope this message finds you well. We have completed the testing of the redirection functionalities on your website and are pleased to report that no issues were encountered. For your reference, a video demonstrating the testing process has been included in the attachments section of this email.

It is important to note that the permalink settings on your website are not associated with the XStore theme you are using. These settings are managed through WordPress. For more detailed information on how to customize your permalinks, please refer to the official WordPress documentation at the following link: https://wordpress.org/documentation/article/customize-permalinks/.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Lyana,

I hope this message finds you well.

I am writing to inform you about the breadcrumb display settings and the recent modifications we have implemented on your website. For the Left-to-Right (LTR) version, the breadcrumbs are displayed as shown here: https://prnt.sc/6zcOHCTwIWSK. For the Right-to-Left (RTL) version, the display has been adjusted to be the mirror image, which is already in place on your website, as you can see here: https://prnt.sc/OsCr6LFgmhl7.

Should you require any additional specific styles, please note that we have made the necessary modifications directly in your Theme Options under Theme Custom CSS -> Global CSS. You can review these changes here: https://prnt.sc/CVoDYHLLjorQ. The resulting layout can now be viewed here: https://prnt.sc/_5HiNeZi_klT.

Please do not hesitate to reach out if you have any further questions or need additional assistance.

Best regards,
Jack Richardson
8Theme’s Team

Dear @RapidClick,

I hope this message finds you in good health and spirits.

We have carefully reviewed the technical issues you reported and noticed that the problem arises specifically when the XStore theme is activated. Conversely, this issue does not occur with the default Storefront theme. Our investigation revealed that the checkbox options for Social Authorization in the XStore Control Panel were active, yet no APP ID and App Secret were configured. Consequently, we have reset these checkboxes as it appears you are not utilizing Facebook login on your website. You can view the changes here: https://prnt.sc/sGGfcybJCkiH.

Could you please verify if the redirection is now functioning correctly?

We value your cooperation and are committed to resolving this issue promptly.

Best regards,
Jack Richardson
The 8Theme Team

Dear @gcl,

We hope this message finds you well.

We recently accessed your website to conduct testing for optimization purposes. During this process, we temporarily activated the XStore AMP plugin to evaluate its performance on mobile devices using both iOS and Android operating systems.

We have forwarded a video demonstrations to your attention, which illustrates the AMP version of your website. Please note the differences in the header search design compared to the non-AMP version, as highlighted in the video. We are pleased to report that we encountered no issues on either device during our tests.

Following the completion of our assessment, we have deactivated the XStore AMP plugin and restored the settings to their original state, as per the condition prior to our testing.

Thank you for allowing us the opportunity to assist in enhancing your website’s functionality. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Budeva,

We hope this message finds you well. We are pleased to inform you that we have integrated the ‘WooCommerce notices’ widget into the content of your Single Product Builder template. You can view the widget’s placement here: [https://prnt.sc/iW6DpGUByTyN]. Consequently, the position of the notices is now predefined by the location of this widget, as shown here: [https://prnt.sc/pzbmi92XwX85].

Please note, if the Single Product page does not include this widget in its content, WooCommerce will default to displaying all notices at the top of the page.

Could you kindly verify the changes at your earliest convenience?

Best regards,
Jack Richardson
The 8Theme Team

Dear @abdo,

Greetings from 8Theme’s Team.

We regret to inform you that we are unable to log in and view the website you provided. To proceed with the translation of the button text you requested, please follow the instructions below:

1. Open Loco Translate.
2. Navigate to XStore Core plugin translations.
3. Search for the word ‘continue’ and locate the phrase ‘continue to %s’. You can view it here: https://prnt.sc/B0vp61k-KpGJ.
4. Translate the string, ensuring to retain the ‘%s’ special characters (https://prnt.sc/c0ylINwQ7QTj) as they will be substituted with the steps of the multistep checkout items (e.g., order pay, billing details, shipping details).

Thank you for your cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Niki,

I hope this message finds you well. We have identified the cause of the issue you are experiencing with our new Archive Products builder that utilizes the XStore Elementor Archive Products widget. Upon reviewing the code of your Multivendor plugin, it appears that a global compatibility update is necessary, similar to the adjustments made for other popular themes, as illustrated here: https://prnt.sc/pweqtHBfpAzp.

Unfortunately, we are unable to integrate their output directly from our theme code. This limitation stems from the ‘WCFMmp_Frontend’ class, which lacks an instance callback. Each invocation of this class triggers the __construct() function immediately.

To address this, we have temporarily added the necessary code on your server within the following file:
plugins/wc-multivendor-marketplace/core/class-wcfmmp-frontend.php

The added code is as follows:

// XStore Theme Products grid Compatibility
add_action('after_etheme_product_grid_list_product_element_title', array( $this, 'wcfmmp_sold_by_product' ), 80);

You can view the result of this addition here: https://prnt.sc/ZiUGq-7tfOlL, https://prnt.sc/h1U9CCmT818U.

Please reach out to the plugin’s author to request the addition of this compatibility feature. We will also contact them to ensure that one of us receives feedback. It is crucial to secure this update in their next release to prevent the loss of these changes.

Thank you for your attention to this matter. We look forward to resolving this issue collaboratively.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @RapidClick,

Thank you for reaching out to us with your concern regarding the vendor/customer login process. We understand the importance of this issue and are committed to resolving it promptly.

Could you please provide us with more details about the problem you are experiencing? Any specific error messages, screenshots or videos would be particularly helpful for our technical team to diagnose the issue accurately.

While trying to login from the off-canvas we have been successfully logged in without redirections on my-account page. Maybe you should share with us vendor’s access for testing ? Also, it is vital to admit that verifications/validations of login data for vendor is mostly related to the Multivendor plugin you are using so you should also read their docs. Anyway as a solution you can simply deactivate off-canvas for account so anyone who need to login/register can do that work directly on my-account page where all scripts are loaded due to needs of process.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to fix this as quickly as possible. Please feel free to reach out with any further information or questions you might have in the meantime.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @TheOne,

We hope this message finds you well. We regret to inform you that we are currently unable to access your website due to modifications in protocols or restrictions you may have set.

It appears that your inquiries fall outside the scope of our standard support services [https://www.8theme.com/documentation/xstore/support/support/]. As such, we kindly invite you to utilize our customization services by submitting a request through our dedicated panel. You can do so by visiting the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that our customization services are subject to additional charges.

Thank you for your understanding and cooperation.

Kind regards,
Jack Richardson
8Theme’s Team