Hello @shopsangam,

Yes, if you make changes in child-theme then your changes will not be lost after parent theme update as we already wrote you before -> https://prnt.sc/P0XaNh9eMdhB

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Lucía,

I hope this message finds you well. Upon reviewing your current website setup, we have noticed that you are using an outdated developer version of the Elementor plugin (version 3.9.0-dev4) [https://prnt.sc/Paxge4IasDI9], which was released approximately two years ago. You can find more details about this release here: [Elementor 3.9 Developers Update](https://developers.elementor.com/elementor-3-9-developers-update/).

It is important to note that the latest stable version available is 3.22.3, which can be accessed here: [Elementor on WordPress.org] (https://wordpress.org/plugins/elementor/). Utilizing a developer version on a live site is generally not recommended unless it is strictly for testing purposes. This practice can lead to potential issues, as developer versions are typically in the testing phase and may not include all functionalities present in the stable releases.

The issue you are experiencing is likely due to the use of this older developer version, which lacks certain updates and features introduced in later versions of the plugin.

To resolve this issue, we recommend the following steps:
1. Please uninstall the current developer version of the Elementor plugin.
2. Install the latest stable version (3.22.3) to ensure compatibility and functionality.

Implementing these changes should address the error you have encountered and enhance the overall performance and security of your website.

Should you need any assistance during this process or have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Hello @goong
You could try to modify the Custom CSS previously provided by us with next one:

@media only screen and (min-width: 993px) {
    body:has(.site-header-vertical) .vc_section[data-vc-stretch-content] {
        padding-inline-start: var(--header-vertical-size,90px);
    }
body:has(.site-header-vertical) .vc_section[data-vc-stretch-content] > .vc_row {
    padding-inline-start: var(--header-vertical-size,90px);
}
}

Kind regards,
Jack Richardson
The 8theme’s team

Dear @goong,

We hope this message finds you well. We would like to suggest adding the following Custom CSS to your page or implementing it globally in Theme Options to achieve the desired layout:

@media only screen and (min-width: 993px) {
    body:has(.site-header-vertical) .vc_section[data-vc-stretch-content] {
        padding-inline-start: var(--header-vertical-size,90px);
    }
}

You can view the expected outcome by following this link: https://prnt.sc/1hqw4f3hvBjM

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Lucía,

I hope this message finds you well. We recommend that you reach out to the developers who implemented the specific code snippet in your child-theme/functions.php file. It appears that this customization was tailored for specific needs, and they would be best equipped to provide further assistance.

Additionally, we advise against restricting updates for plugins. Plugins’ updates often include new features, options, and crucial security patches that are essential for maintaining the functionality and security of your site.

Regarding the error you mentioned, we are currently unable to identify it on your frontend. To assist you effectively, could you please provide us with the URL or the steps needed to reproduce the issue? If the error is displayed randomly it is not possible for us to fix it. Once we have this information, we will do our utmost to resolve the problem.

Thank you for your attention to these matters. We look forward to your response and are here to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @IT-Spectrum,

We hope this message finds you well. We are writing to inform you of recent updates and solutions implemented on your website to enhance functionality and resolve existing issues. Also, the fix will be included in next theme updates.

1. **Duplication of Found Products**: We have successfully implemented a solution to prevent the duplication of found products on your website. The issue stemmed from some products having the SKU value included in their titles, which resulted in merged results when searching by titles and SKUs. You can view the implemented solution here: https://prnt.sc/r-kFlGo3AZRb.

2. **Fatal Error on Search Results Page**: We have identified that the fatal error on the search results page was caused by the third-party plugin “Custom Fonts.” The error logs can be accessed via WooCommerce -> Status -> Log. We have temporarily deactivated this plugin, which has resolved the issue and restored functionality to the search results page. You can see the current status here: https://prnt.sc/7aJBalosIGQG.

Please note that our support is limited to the projects directly handled by our team. Should you choose to continue using the “Custom Fonts” plugin, we recommend contacting the support team associated with that plugin for further assistance.

Thank you for your attention to these matters. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

We hope this message finds you well. We would like to remind you of the option to apply XStore Ajaxify to widgets to optimize their rendering. It is crucial to understand that some widgets may perform better when this feature is disabled according to the fact they have in depend on the scripts/styles/DOM.

Please note that not all widgets benefit from having the XStore Ajaxify option enabled; in some cases, disabling it may result in more efficient rendering.

Each demo content has its unique characteristics, and we encourage you to experiment with different settings for the widgets on your pages to discover the most effective combinations of rendering quality and load time.

Also, we suggest you reading the solutions previously provided to our customers with the same question you have:
1/ https://www.8theme.com/topic/speed-is-too-slow-can-you-check-why-as-i-tried/#post-386858
2/ https://www.8theme.com/topic/how-to-improve-my-website-speed-by-reduscig-the-unused-css-and-js/#post-386744
3/ https://www.8theme.com/topic/how-to-improve-my-website-speed-by-reduscig-the-unused-css-and-js/#post-386744

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @veryvivid20,

I hope this message finds you well.

We are pleased to inform you that we have conducted thorough testing of your website across various devices utilized by our support managers. We are happy to report that there are no critical errors at present, and the loading speed has significantly improved.

Could you kindly verify these improvements from your end? Additionally, if you encounter any specific issues, please provide us with a detailed description so we can address them promptly.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Lucía,

I hope this message finds you well. I am writing to inform you that we have successfully updated the XStore theme to version 9.3.13.

Additionally, we noticed that the update function for the XStore Core plugin was locked as indicated in the list of plugins on your website (https://prnt.sc/QiFRbkrG9eFo). Consequently, we temporarily disabled this restriction to proceed with the necessary updates. The XStore Core has been updated, and the function to lock updates has been reinstated. However, we would like to advise that it is generally not recommended to disable updates for essential plugins that are bundled with the theme.

Following the updates to both the XStore theme and the XStore Core plugin, we have not detected any issues on your website [https://prnt.sc/d1paInY4Pqqj]. We kindly ask you to review the updates at your earliest convenience and confirm that everything is functioning as expected.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @veryvivid20,

We hope this message finds you well. Following our recent analysis of your website, we have activated debugging mode and identified that the primary cause of the slowdown and fatal errors on your category pages is related to your server settings. You can review the specific issues here: https://prnt.sc/We7TcqrncpFS.

We recommend that you promptly contact your hosting provider to verify these settings and discuss potential enhancements to the server properties. It appears that the constants defined in your wp-config file are being overridden or simply ignored [https://prnt.sc/hjzAtEEYvS3h], as evidenced by the discrepancies in the values obtained from different sources:
– XStore system checker: https://prnt.sc/qaJAfrAwKQcE
– WooCommerce: https://prnt.sc/69hT2bPhsW3A
– Elementor: https://prnt.sc/vqNpWLudqvPu

Additionally, we urge you to revisit the article on website speed optimization that we previously recommended: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/. Our review indicates that several suggested improvements (~70%) have not yet been implemented on your site.

Addressing these issues will significantly enhance your website’s performance and user experience. Should you require further assistance or clarification, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

We have reviewed the issue you reported regarding the billing address placement. Upon inspection, we did not find any discrepancies, and it appears to be displayed as intended. Additionally, we noticed that the design of your ‘Thank You’ page differs from what was described. You can view the current design here: https://prnt.sc/telEYNSOhM9B.

Furthermore, we kindly request that you create separate topics for distinct inquiries. This approach facilitates easier navigation and comprehension of the discussions, allowing our customers to find and manage the answers they need more efficiently.

Should you require further customization on your website, please submit a request via the following link: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention to these matters. We look forward to assisting you further.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @shopsangam,
We have modified a bit the custom CSS previously provided with next changes:

.elementor-widget-woocommerce-checkout-etheme_page:has(.woocommerce-order, .woocommerce-thankyou-order-received) {
    width: 100%;
}

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Arnan,

We hope this message finds you well.

1/ Your question about calculations of shipping cost is a basic WooCommerce functionality so you may test how it works with the default Storefront theme. In case you face any issue with our XStore theme that does not show with the default theme, please, describe them and we will try to figure out the reasons of it and provide you or globally possible solutions for fixing.

2/ We wish to inform you that the Advanced Cart/Checkout settings available in the Theme Options do not function when your Cart/Checkout pages are constructed using Elementor Cart/Checkout widgets. Unfortunately, there is no universal code that enables us to toggle the visibility of such sections in the Theme Options based on the builder content or if their content is displayed via shortcode.

To address this, we kindly request that you navigate to your Checkout page and select ‘Edit with Elementor’. You can do so by following this link: https://prnt.sc/Gq1Z-pLj51W0. We are confident that you will find numerous settings for the Checkout page element that should be functional, as shown here: https://prnt.sc/6gF_vx8nFaQt.

We look forward to your response and are here to assist with any further inquiries you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Sofiane,

I hope this message finds you well.

We have conducted tests on the Safari browser and confirmed that the functionality mirrors that of other browsers. You can view the results at the following links:
– https://prnt.sc/pzf9nQ8vmXJ1
– https://prnt.sc/zHLmylHOnV4t

Please ensure that the Quantity Discount feature of Sales booster is active. We noticed it was deactivated during our last login and had to activate it for our testing purposes.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sam Aulakh,

I hope this message finds you well. I am writing to inform you about the customization options available for the widgets displayed in your off-canvas sidebar. You have the flexibility to configure these widgets by adding or removing elements as per your requirements.

Additionally, for a more organized communication and efficient resolution of queries, we kindly request that you post separate topics for each distinct question.

Thank you for your attention to these details.

Best regards,
Jack Richardson
The 8Theme Team