Dear @Nicolo,

I hope this message finds you well.

Regarding your query on the configuration of content within the XStore environment, our recommendation largely depends on the nature of the content you intend to implement. Given that the content in question aligns with the simpler format supported by the XStore Slides (old) widget, we believe it would be more beneficial for you to continue utilizing this widget rather than creating separate slides with a more complex DOM structure.

However, please consider that if you foresee a need to design highly original and creative content in the future, you might find the new widget advantageous. This tool allows for greater flexibility and creativity, limited only by your imagination.

Should you have any further questions or require additional guidance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @finleydesign,

We hope this message finds you well.

Following a thorough investigation into the difficulties you were experiencing with the loading of the Analytics page, we have identified that the primary cause was related to the ‘Remove Query Strings From Static Resources’ setting. We have temporarily disabled this option, which can be reviewed here: https://prnt.sc/s4tlI88fHBGw.

We kindly request that you verify the current functionality of the Analytics page at your earliest convenience.

Thank you for your patience and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Fantasy Prints,

We hope this message finds you well. We are pleased to inform you that we have successfully activated the stock status feature on your single product page. You can view the updated status at the following link: https://prnt.sc/XAsT8z61wx2k.

Additionally, we have documented the results pertaining to product variation switches, which can be reviewed here: https://prnt.sc/jot9PKo9aLkk.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Nicolo,

Should the existing options of the XStore Slides widget meet your current needs, please feel free to continue using it as you see fit.

We developed this new functionality of XStore Slider feature to offer our customers greater customization possibilities in creating their slides. We hope you find it enhances your experience with our products. This enhancement allows you to manually create individual slides using the Elementor builder, providing you with the flexibility to achieve specific content layouts and effects that may not be possible with the standard XStore Slides widget.

For detailed guidance on utilizing this new functionality, please refer to our documentation: https://www.8theme.com/documentation/documentation/slider-set-up/xstore-slider-with-elementor-plugin/.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @PanosN,

We hope this message finds you well. We have completed our evaluation regarding the customization of search result sorting within the WooCommerce plugin. Our findings indicate that the ‘orderby’ parameter is hardcoded to ‘relevance’ on the search page, as shown here: https://prnt.sc/F2wWM-8kRYSY. Consequently, we are unable to modify this parameter directly through our current setup. We recommend that you contact WooCommerce support directly to address this request, as they are best equipped to assist you with modifications to the core plugin functionality.

Additionally, we have recorded your request concerning the implementation of working filters on the search results page. This task has been added to our to-do list for further investigation. Please note that this is not currently classified as a high-priority issue, but we will certainly explore this possibility once we have addressed more critical tasks.

Should you require this functionality urgently, we invite you to submit a request for additional customization at the following link: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding and patience. We appreciate your cooperation and look forward to assisting you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Katria Lesser,

We regret to learn that you encountered difficulties during the installation of our theme. Please be assured that we are here to assist you in resolving any issues you may face.

From your mention of a similar query posted nearly a year ago on the official Elementor support forum, it appears that the issue might stem from the Elementor plugin’s code rather than our theme as a customer that wrote a topic is not registered on our forum that means he does not use our theme but any other theme or plugin where the warning appears. Have you had the opportunity to try any of the solutions suggested in that discussion? Additionally, are you using the latest versions of all plugins and the theme itself?

We have had a few customers with similar issues who resolved them by either downgrading their PHP version or disabling debug mode, which is generally acceptable on live websites. You can find more details on this solution at the following link: https://www.8theme.com/topic/warning-undefined-array-key-706-notice-function-elementorcontrols/#post-403586.

Furthermore, we noticed that you have not provided us with WP admin access to your website. Granting us access would enable us to investigate and pinpoint the exact cause of the PHP warning you are experiencing.

We look forward to your response and are eager to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @PanosN,

We hope this message finds you well. We are currently experiencing difficulties accessing the website you have referenced in your previous communication. It appears that the site may have been migrated to a different domain or that certain restrictions have been implemented.

To assist you effectively, we kindly request that you provide us with the correct URL of your website. Please ensure that you submit this information in the private area designated for such communications.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @parasite,

I hope this message finds you well.

We are pleased to inform you that we have successfully located and integrated the missing code into our revised template file. We kindly request that you review the updated file at your earliest convenience.

Additionally, we have conducted a preliminary test, and we are happy to report that the functionality to leave a review is now operating correctly. However, we are currently unable to locate the ‘edit review’ button to perform further tests.

Your assistance in this matter would be greatly appreciated.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Aulakh, Sam,

We hope this message finds you well.

We would like to inform you that we have re-saved the theme options to address the issue with the wishlist display. It appears that the wishlist items are now showing in the correct amount. This update has been detailed in our previous communication.

Additionally, we have provided a video demonstration confirming that there are no scrolling issues present. Should you continue to experience any problems, please provide us with detailed steps on how to replicate the issue on our end.

Thank you for your attention to this matter. We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @parasite,

We made changes in next file xstore/dokan/store-reviews.php so now the page should be displayed as needed (https://prnt.sc/XPwC7ZQwFn9w). Could you please, check now ?
Also, the fix will be included in next theme update !

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Sam Aulakh,

I hope this message finds you well.

We have noticed an issue where incorrect off-canvas content was displayed, which was due to the custom CSS previously provided for setting the offsets with the admin bar. You can view the issue here: https://prnt.sc/_e4p7orglHQj.

We have successfully modified the custom CSS to the following variant to address this issue:

.site-header .sticky.sticky-on > div {
    margin-top: var(--wp-admin--admin-bar--height, .01px);
}

Additionally, we would appreciate your assistance in clarifying a matter regarding the hidden breadcrumbs on other pages. We have implemented the custom CSS as discussed, but we have not observed any issues. To assist us in understanding the situation better, could you please provide us with screenshots or a video demonstrating the concern?

Thank you for your cooperation and assistance.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @shopsangam

Thank you for reaching out and sharing your concerns. We have thoroughly reviewed the issue you mentioned and carefully examined the video evidence provided. Based on our detailed analysis, everything appears to be functioning as expected, and no anomalies have been detected.

We understand that you are not fully satisfied despite our findings. We genuinely want to ensure you have a positive experience with our product/service. Please let us know if there is anything specific you would like us to address or if there are additional details you can provide that might help us understand your concern better.

Thank you for your understanding and cooperation.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @bzzxzz,

We hope this message finds you well. We would like to inform you that we have implemented the following code in the Header Builder under the Cart section:

<span class="et-icon et_b-icon et-delivery"></span> <span>Free shipping World Wide.</span>

You can review the changes at your convenience by following this link: https://prnt.sc/ky2FSt6tlStn.

Please do not hesitate to check the results and let us know if everything is in order or if further adjustments are needed.

Thank you for your attention.

Best regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

I hope this message finds you well. We have noticed an issue regarding the functionality of the code from your child theme. It appears that the code is not operational because the parent theme is currently active on your website. You can view the active theme here: https://prnt.sc/wNsWUHbu2TNc.

To enable the child theme’s code, please activate the child theme on your website. This action is necessary as the code from the child theme files is not loading under the current configuration.

Alternatively, if you prefer to continue using the parent theme, you will need to install and activate a plugin that allows the addition of custom code snippets. We have already installed such a plugin for you and added the necessary code, which can be reviewed here: https://prnt.sc/j-fzatFJJZO6.

Could you please check your website now and confirm if everything is functioning as expected?

Thank you for your attention to this matter. We look forward to your confirmation and are here to assist with any further requirements you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @parasite,

I hope this message finds you well. We are currently experiencing difficulties connecting via the provided FTP access and would appreciate your assistance in resolving this matter.

Additionally, we have been unable to identify any visible issues at the following link: https://prnt.sc/1zBRaJgD7DAU. Could you kindly provide us with detailed steps to reproduce the issues, or furnish us with the URLs of the pages where the issues are occurring? For confidentiality, please share these details in a private area.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team