Hello @Aulakh, Sam

Please, watch the video in private area.

Kind regards,
Jack Richardson

Dear @Abhijeet Panja,

Thank you for reaching out to us with your concerns.

We are currently addressing a number of critical issues for our customers, and we will attend to your unique case once these have been resolved. We would like to inform you that while we are committed to finding a solution, we cannot guarantee a resolution without first understanding the underlying causes of the issue. Rest assured, we are dedicated to investigating your situation thoroughly and will make the effort to resolve it.

We appreciate your patience and understanding in this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @RapidClick,

I hope this message finds you well.

In our efforts to isolate the issue affecting our theme, we have activated the Storefront theme and additionally deactivated the XStore Core plugin to facilitate a cleaner testing environment. Please refer to the following screenshot for your review: https://www.awesomescreenshot.com/image/49447264?key=7acf20bb12347f0e35e2a67ead0cb354. As depicted, the description remains incorrect even when using the default WooCommerce theme. This observation leads us to believe that the issue may originate from the Multivendor plugin. For comparison, here is the original store description: https://www.awesomescreenshot.com/image/49447433?key=ae08641297e5177654acb4a8f1ba5558.

Additionally, we have noticed that the erroneous vendor description appears to replicate the content from the first product displayed below, which might provide a clue to the underlying problem (this is a preliminary insight from our developers).

If you concur with our assessment, we kindly request that you submit a support ticket to the Multivendor plugin’s support forum to address this issue.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Aulakh, Sam,

Thank you for reaching out to us. We noticed your message regarding an issue on the hrngift.com main site. Unfortunately we unable to see such issue even after successful login action. Could you please provide us with more details about the problem you are encountering? This will help us address your concern more effectively.

Looking forward to your response.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @gewoonbovenaan,

We hope this message finds you well. We regret to inform you that we are currently unable to recreate all the requested screenshots due to their large volume. Additionally, we are experiencing issues with the Lightshot service, which is affecting the display of the correct information in the screenshots (https://www.quora.com/All-of-a-sudden-my-Lightshot-stopped-making-those-links-consisting-of-letters-and-started-copying-pictures-immediately-What-can-I-do-if-I-still-need-those-links).

We kindly suggest that you verify whether the strings you inquired about are available for translation. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly.

For future reference, we recommend checking the responses to your queries more promptly, ideally not waiting two weeks, as changes independent of our control can occur during such periods.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Vijith,

We hope this message finds you well. We would like to remind you of the option to apply XStore Ajaxify to widgets to optimize their rendering. It is crucial to understand that some widgets may perform better when this feature is disabled according to the fact they have in depend on the scripts/styles/DOM.

For this time we activated such option for few widgets on your Home page and the results of page loading are better.

Please note that not all widgets benefit from having the XStore Ajaxify option enabled; in some cases, disabling it may result in more efficient rendering.

Each demo content has its unique characteristics, and we encourage you to experiment with different settings for the widgets on your pages to discover the most effective combinations of rendering quality and load time.

Also, we suggest you reading the solutions previously provided to our customers with the same question you have:
1/ https://www.8theme.com/topic/speed-is-too-slow-can-you-check-why-as-i-tried/#post-386858
2/ https://www.8theme.com/topic/how-to-improve-my-website-speed-by-reduscig-the-unused-css-and-js/#post-386744
3/ https://www.8theme.com/topic/how-to-improve-my-website-speed-by-reduscig-the-unused-css-and-js/#post-386744
4/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Also, about the warnings on the Single product page you shared, they are not visible for us currently -> https://www.awesomescreenshot.com/image/49443399?key=fac5240cebe980f2b1947b2830725360. Did you find them on some unique single product page maybe ?

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Scal23,

We hope this message finds you well.

Thank you for reaching out to us with your query.

Currently, the option you are looking for is not available. However, you are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.

Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @yaci,

I hope this message finds you well. We would appreciate your assistance in clarifying your request to ensure we address your needs accurately. Could you please provide us with the following details?

1. The URL of the page where you need the font changes to be implemented.
2. The specific section that currently has the correct font in LTR (Left-to-Right) format but requires changes to RTL (Right-to-Left) font.
3. We believe there may have been an oversight concerning the application of the .rtl class. It appears that it has been applied only once, rather than before each selector, which might be causing the issue (See screenshot attached).

Your cooperation in providing these details would greatly help us in resolving the matter efficiently.

Best regards,
Jack Richardson
The 8Theme Team

Hello @CMYKgroup,

The issue with thumbnails was caused by the custom CSS you created in Custom CSS & JS section. We have modified your code so now the thumbnails should be displayed correct.
Please, check the results !

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Sam,

We hope this message finds you well. We would like to inform you that we have noticed the Motion Effects feature was activated on your header for one of Containers. For reference, please see the screenshot here: https://www.awesomescreenshot.com/image/49423710?key=6d490e3dd46c43357f40799608fc8a34.

As a precaution, we have deactivated this feature. Could you kindly verify if everything is now functioning to your satisfaction?

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @BAGWANI,

Thank you for reaching out and for your patience.

We have been investigating the reasons why the LiteSpeed Cache is not functioning as expected. Unfortunately, our initial troubleshooting steps were not successful. We have determined that the issue likely lies within the LiteSpeed Cache plugin itself.

To assist you further, here are some links to similar issues that have been resolved on the official support forum:
– https://wordpress.org/support/topic/503-admin-errors-seem-to-occur-litespeed-plugin/
– https://wordpress.org/support/topic/503-service-unavailable-the-server-is-temporarily-busy-try-again-later-5/
– https://wordpress.org/search/litespeed_task_imgoptm_pull+intext%3A%22Plugin%3A+LiteSpeed+Cache%22/

Additionally, we have reviewed the Site Health status of your WordPress site. We noticed that after activating the LiteSpeed Cache plugin, a few notices appear in the Site Health report. Here are the screenshots for your reference:
Before Activation -> https://www.awesomescreenshot.com/image/49422953?key=f5b1f73a9f60c845d0eefb520ec5a75e
After Activation -> https://www.awesomescreenshot.com/image/49422887?key=875dbf001e2d70d5e761848a84d0b898

These notices indicate that there are certain configurations within the plugin that need to be reviewed and adjusted. Since we specialize in projects developed by our team and given that the issue pertains to an external plugin, we recommend reaching out to the official LiteSpeed Cache support forum for more specialized assistance.

You can contact their support team through the following link: https://wordpress.org/support/plugin/litespeed-cache/.

We appreciate your understanding and are here to assist you with any other concerns you might have related to our services.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8theme’s team

Dear @Sam,

Did you check the screenshot we provided to you ? We don’t see any typography options so that’s why we asked you for steps to find the typography options.

Kind regards, Jack Richardson

Dear @Abhijeet Panja,

I hope this message finds you well. Due to a high volume of client requests, our team is currently operating under significant workload constraints. Consequently, we are prioritizing issues that impact a broader customer base and require immediate resolution. For reference, you can view such critical issues after Elementor update here: https://www.8theme.com/search/?bbp_search=Disable+Theme+Swiper+JS&bbp_forum_id=128990.

In light of our current commitments, we would appreciate your feedback regarding the gallery orientation on your website. Are you satisfied with the horizontal gallery, or is a vertical orientation crucial for your needs? If the horizontal layout is acceptable, it would greatly assist us in managing our resources and addressing the numerous requests we have more efficiently.

Thank you for your understanding and cooperation. We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @khurram virk,

I hope this message finds you well.

We are currently experiencing difficulties accessing the dashboard of your website due to an “Access Denied – GoDaddy Website Firewall” message. Upon reviewing the provided screenshot, it appears that the “Permission Restrictions Rules” option have been set to “All” value.

Could you kindly adjust this setting to “Not Logged In” and verify if the issue persists? Your cooperation in resolving this matter would be greatly appreciated.

Thank you for your attention to this issue. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

We hope this message finds you well. As per your request, we have successfully removed the specified code from your child-theme/functions.php file. We would like to assure you that this task did not require any specific skills; it simply involved opening the file and deleting the code as instructed.

Should you have any further requests or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team