Dear @vjm,

I hope this message finds you well. I am writing to provide you with an update regarding the issues you reported on your website:

1. As of now, we have not identified any problems with the footer across all your pages.

2. It appears that you are utilizing the default Elementor Icon box widget. We have observed that this widget may encounter certain issues that are independent of our the theme currently activated on your website. This observation leads us to conclude that the issue is not exclusively related to the XStore theme.

3. To address the potential issue, we recommend adding the following custom CSS code. Please insert it in the Theme Options under Theme Custom CSS -> Global CSS:

.elementor-widget .elementor-icon-list-icon svg {
    width: var(--e-icon-list-icon-size, 1em);
    height: var(--e-icon-list-icon-size, 1em);
}

Please ensure to clear your browser cache before checking to see if the issue persists after applying the CSS.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

I hope this message finds you well. We have recently conducted a test on your website using the same tester and are pleased to report favorable results, which are attached below for your review.

We recommend that you perform a test on your website using GTmetrix, where you will find suggestions for potential improvements. Please find the URL with the results attached below for your convenience.

To enhance the performance of your homepage, we have activated lazy-loading for your YouTube videos. This adjustment addresses one of the top improvement suggestions from GTmetrix regarding the YouTube loading script. You can view the changes here: https://gyazo.com/62683ac4600fd991197544d005779cb9 and the GTmetrix suggestion here: https://gyazo.com/4c8b543f254afddcaade182facff0383.

Additionally, GTmetrix has identified that the most resource-intensive queries are from Instagram. Since you are using an additional plugin to display Instagram content, we advise consulting their documentation for code optimization, available at https://quadlayers.com/documentation/instagram-feed-gallery/.

If any of your containers or sections have backgrounds, we recommend enabling the ‘Lazy Load Background Image’ option to further improve load times. Details can be found here: https://gyazo.com/96fe49d56e1eba16905acac39bfc44a5.

Moreover, we suggest considering the restyling of one section across different devices instead of loading multiple sections with similar content and hiding them on certain devices. This approach can be viewed here: https://gyazo.com/b2eb23ba1884fcc8f19c086399c32fbe.

We have also noted your use of the XStore Ajaxify option. While we understand your desire to optimize your website’s speed, please be reminded that unique website speed optimization is beyond the scope of our support, as previously mentioned. We encourage you to review our suggestions and implement them where possible.

Thank you for your attention to these matters. We are committed to assisting you within the scope of our support and guiding you towards the best practices for website performance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Zito9
Could you please, clear your CDN and check then ? We made a modifications in next file:
xstore/js/modules/ethemeCheckoutPage.min.js
and uploaded updated version on your web-site.
Kind regards, Jack Richardson

Dear @RapidClick,

We have sent you our suggestions previously so please, be more attentive for our replies.

Our reply -> https://www.8theme.com/topic/after-the-vendor-logs-in-the-following-error-appears-how-can-we-resolve-this-issue/#post-405325

Quote below:

Additionally, we have noticed that the erroneous vendor description appears to replicate the content from the first product displayed below, which might provide a clue to the underlying problem (this is a preliminary insight from our developers).

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Martin,

We hope this message finds you well.

We have implemented a solution on your website that specifically addresses your request for the single product page, while the original setting was applicable to all product prices across the website. Here is an overview of the adjustments we have made:

1. We have deactivated the previously mentioned option and reverted to the initial setup as a backup measure.
2. A ‘button’ element has been added to your single product layout, positioned above the price.
3. The following custom CSS has been inserted into Theme Options -> Theme Custom CSS -> Global CSS:

.logged-in .et_product-block .single-product-button-wrapper, body:not(.logged-in) .et_product-block .single-product-button-wrapper ~ p.price {
       display: none;
   }

As a result, customers who are not logged in will now see a button prompting them to log in instead of the price, whereas logged-in customers will see the price without the login button.

Could you please confirm if this solution meets your requirements?

Thank you for choosing us for your website needs. We look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Chandru,

We hope this message finds you well. Upon reviewing the configuration of the Products grid element on page titled “Collectible” on your website, we noticed an issue concerning its functionality. It appears that the page was not set as a products archive page as intended. This element didn’t show any products due to the query source setting being incorrectly set to “Current query.”

For your reference, here is a screenshot of the original setting: https://www.awesomescreenshot.com/image/49574330?key=d1f58bbfb964f51875469af14d3678d0

To address this, we have updated the settings to ensure proper display and functionality. The updated configuration can be viewed here: https://www.awesomescreenshot.com/image/49574351?key=7d3a0a47dbb4e49aa1071f5e0142fc69. With these adjustments, the message indicating the absence of products will now display correctly. Furthermore, any future products added under this category will also be displayed appropriately.

We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to ensure optimal functionality of your website elements.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Abdullah,

I hope this message finds you well.

I would like to inform you that by default, the filters on your website are designed to display data relevant to the content currently visible on the page. If no products are found, most filters will automatically be hidden as they are not applicable in the absence of products.

To assist you further, we have implemented a widget that allows you to ‘Clear applied filters’. You can access this feature via the following link: https://www.awesomescreenshot.com/image/49573855?key=8a05a70e2fd4ec59a424d516354ae0db. We have also added this widget to the sidebar area on the shop page for your convenience.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Festigift,

Thank you for contacting us regarding your inquiries about the “Fake Sale Popup” feature on your website.

We regret to inform you that our current theme does not support category-specific settings for this feature. Should you require such functionality, we invite you to submit a feature request at https://www.8theme.com/taskboard/ or you may opt for additional customization by visiting our https://www.8theme.com/account/#etheme_customization_panel.

For any other questions, we kindly ask you to provide more details so that we can better understand and address your needs.

We greatly value your feedback and are committed to providing you with the best possible service. Please do not hesitate to let us know how else we can assist you.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

I hope this message finds you well.

We have noticed that the temporary access previously granted to us has expired. Consequently, we are currently unable to review the Theme Options on your website. Could you kindly provide us with a static login and password, or alternatively, generate a new temporary access that extends for 2-3 days?

Additionally, we observed that the ‘sale’ and ‘new’ labels are prominently displayed on your products (as per screenshot you sent). We would appreciate a detailed description of the specific issues you would like us to address and resolve, as this will help us better understand your requirements and ensure precise corrections.

Thank you for your attention to these matters. We look forward to your prompt response so we can proceed efficiently.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @MAHDAR,

We asked you to check if the Floating menu works correctly now with the settings of your Cloudflare. Could you confirm if the Cloudflare verification is working correct now? Error logs you sent are displayed the process of our previous work on your web-site while we were searching for a solution. You can clear the log file and check if there are any other warnings displayed.

Kind regards,
Jack Richardson

Dear @Tiger,

We hope this message finds you well. We would like to address your queries as follows:

1. **Browser Compatibility**: As stated on the official XStore page on ThemeForest (https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546), our theme is fully compatible with the following browsers: Firefox, Safari, Opera, Chrome, and Edge. Please note that there may be compatibility issues with less common browsers that utilize unique coding techniques. Additionally, we typically verify the compatibility of certain JavaScript functions using the website https://caniuse.com/. However, it appears that the browser you inquired about is not listed, suggesting that it is not commonly required to be fully compatible with for most projects.

2. **Customization of Sharing Links**: By default, a sharing link is generated by single product URL. Should you wish to customize this URL, you may copy the file xstore/woocommerce/product-quick-view.php to the next path in your
child-theme/woocommerce/product-quick-view.php
and modify the following code:
do_shortcode( '[share title="' . esc_html__( 'Share:', 'xstore' ) . '" text="' . get_the_title() . '"]' )
Replace it with:
do_shortcode( '[share title="' . esc_html__( 'Share:', 'xstore' ) . '" text="' . get_the_title() . '" post_url="https://xstore.8theme.com/"]' )
Please ensure that the ‘post_url’ parameter should be set to your desired custom URL.

Kindly note that additional customization falls outside our standard support scope. Should you require further assistance with this implementation, we invite you to submit a request for additional customization at https://www.8theme.com/account/#etheme_customization_panel.

3. **Support for Additional Plugins**: According to our support policy (https://www.8theme.com/documentation/xstore/support/support/), we do not provide support for additional plugins. For further assistance, please visit your account at https://www.8theme.com/account and click on the “Request Estimate” button.

Thank you for choosing XStore. Should you have any more questions or require further clarification, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Aulakh, Sam,

We hope this message finds you well.

We understand that you are experiencing a white screen issue on your website, which may indicate the presence of critical errors, particularly if you are not utilizing the WooCommerce plugin. To address this, we recommend following the debugging instructions provided in the official WordPress documentation, which can be accessed via this link: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/#example-wp-config-php-for-debugging.

Should the issue be associated with our XStore theme or XStore Core plugin, please do not hesitate to contact us. We are committed to investigating the errors and providing you with an effective solution.

However, if the error originates from a third-party plugin or custom code within your child theme, we advise reaching out to the respective support team for that plugin or reviewing the modifications in your child theme to identify and resolve the errors.

Thank you for your attention to this matter. We look forward to assisting you and ensuring your website operates smoothly.

Best regards,
Jack Richardson
The 8Theme Team

Dear @lociate,

We hope this message finds you well. Regarding your current situation, we would like to suggest a couple of options to ensure a seamless experience for your customers:

1. Consider reducing the number of links in your posts. This will prevent customers from being directed to any posts in the archive that may not be functioning properly.

2. Alternatively, you may choose to wait for our upcoming updates, which will enhance the functionality of the Blog Archive Builder, allowing for a more robust user experience.

We appreciate your understanding and patience. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We have noticed that you are utilizing Elementor Motion effects for your header containers. To achieve a sticky “black bar” above the subsequent container, we have adjusted the offset for the main container to match the height of the “black bar” container. You can view the adjustment here: https://www.awesomescreenshot.com/image/49560789?key=3a00a0f0c1844f4c5dae8b1cebefb2bc.

Could you please review the results and confirm if it meets your requirements?

Best Regards,
The 8Theme Team

Dear @imguser,

I hope this message finds you well.

I would like to address your recent query regarding the functionality of the Sticky Cart feature on your web-site. It is important to note that the design of the Sticky Cart does not include automatic updates of quantity when changes are made to product quantities in the mini-cart. This functionality was not intended in the original design and has not been demonstrated in any of our product demos (https://xstore.8theme.com/#demos-content).

It appears there may have been a misunderstanding regarding the expected behavior of this feature. Unfortunately, as this functionality was not supported by default, we are unable to provide a direct fixes that aligns with your expectations.

Should you require further customization to meet your specific needs, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding, and we look forward to assisting you with any additional requests.

Best Regards,
Jack Richardson
The 8Theme Team