Jack Richardson

Dear @Dominik,

Thank you for reaching out to us.

Since you are using the Elementor Single Product Builder, you can adjust its configuration directly from the editor, which is accessible under the “XStore Builders” section in the admin panel.

Based on your request, we understand that you wanted to hide a specific section to prevent accidental modifications, as it does not impact the functionality of the Elementor builder. To accommodate your request, we have hidden this section for you.

Additionally, please note that when using the Elementor Single Product Builder, the Single Product settings from the Customizer are bypassed.

If you were referring to something else, kindly provide us with more details so we can assist you further.

Best regards,
Jack Richardson
8Theme Team

Dear Kristjan,

We hope you are doing well.

Could you kindly clarify which specific requests you tested with other themes? Additionally, did you conduct these tests only with the Storefront theme, which does not include AJAX search functionality? If so, could you please explain why similar tests were not performed with other premium themes that also exhibit the same issue, as we have observed in our local testing? As, maybe it is a WordPress issue that occurs when AJAX requests are sent ?

We appreciate your time and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @Dominik,

As you are utilizing the Snippets plugin, we have added the following code snippet for you: https://prnt.sc/8we9E5YZQ8Pc. This snippet hides the section with the Single Product Builder in the Customizer.

Kindly check and let us know if everything is working as expected. If you require any further assistance, please provide more details regarding your request, and we will be happy to help.

Best regards,
Jack Richardson
8Theme Team

Dear @Rakesh,

Thank you for reaching out to us.

The functionality you are referring to is not predefined in our theme. If you require multiple shipping limits, we recommend installing a separate plugin that offers more advanced configuration options.

Our Sales Booster feature is designed to cover the essential needs of our customers. However, for more advanced functionality, a third-party plugin would be the best solution.

We appreciate your understanding. Please feel free to reach out if you have any further questions.

Best regards,
Jack Richardson
8Theme Team

Hello @Creative,

Please review the following response: https://www.8theme.com/topic/issue-on-category-block-with-lazy-load-enabled/#post-434168

We have applied the same solution for you, and your images are now loading correctly across all browsers.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @Eslam,

I hope you are doing well.

It appears that an incorrect value has been set in your server settings, as indicated in the following screenshot: https://prnt.sc/uyKqjTnkqWfa. Additionally, the same value is reflected in the System Status of Elementor: https://prnt.sc/DgptfKuMO26V.

We kindly request you to contact your hosting provider to correct these values. Once the necessary adjustments have been made, please check if the issue persists. If the problem continues, we will be happy to explore alternative solutions for you.

At this stage, resolving the memory limit issue may help fix the infinite loading of products.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear Tommy,

Thank you for reaching out again. We want to ensure we fully understand your concerns regarding accessibility improvements in themes and widgets.

You mentioned that a lot of theme developers have already updated their themes and improved core widgets for better accessibility. However, you have not provided specific details regarding which themes have implemented these changes.

We acknowledge that Storefront is a free theme developed by the WooCommerce team.

To better understand and address your concerns, could you please provide specific examples of premium themes available on the ThemeForest marketplace that have implemented the accessibility improvements you mentioned? :

Theme Name 1 – [How it has improved accessibility]
Theme Name 2 – [How it has improved accessibility]
Theme Name 3 – [[How it has improved accessibility]
… and so on.

Since XStore is a premium theme, we want to carefully analyze how other premium themes have approached this and compare best practices. Please specify which premium themes you have tested that already comply with these requirements, so we can conduct a detailed review on our end to better understand and address your concerns.

Looking forward to your detailed response.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Gianniskon,

We hope you are doing well.

It appears that after modifying the permalink structure for product taxonomies, it is also necessary to adjust the permalink structure for the brand base accordingly. To ensure consistency, we have set the brand permalink structure as follows: https://prnt.sc/BZzX5caa4hKu —analogous to the category structure (using the letter ‘c’), we have designated the letter ‘b’ for brands.

As a result, the brand archive pages are now displaying correctly: https://prnt.sc/F6UR4qhPDPHb. Kindly review the changes at your convenience.

Should you have any further questions or require additional assistance, please feel free to reach out to us via our support forum.

Best regards,
Jack Richardson
The 8Theme Team

Hello @liang
Please, check now !
The fix will be included in next theme update too.
Kind regards,
Jack Richardson
The 8theme’s team

Dear @Tommy,

Thank you for reaching out to us.

To better understand your request, could you specify which themes have already updated their code base and improved their core widgets for European Accessibility Act compliance? Since you mentioned that many theme developers have already made improvements, reviewing specific examples will help us analyze and clarify the key areas of your concern more effectively.

Once we have this information, we will be able to assess the situation in greater detail and provide a more accurate response.

Looking forward to your reply.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Nicolo,

Thank you for reaching out to us.

Unfortunately, the requested feature is not available in our theme. However, we recommend searching for possible solutions on Google and WooCommerce forums. Alternatively, you may submit a request through our customization services here: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your understanding of our policy. Please feel free to contact us if you have any further questions.

Best regards,
Jack Richardson
8Theme Team

Dear @Hassan,

Thank you for reaching out to us.

We have reviewed your setup and noticed that you have created multiple templates using the “Products Grid” element (as shown here: https://prnt.sc/Az6AgO-WomW7). However, this element is not intended for use on such archive pages. It seems that the documentation, which provides details on the correct usage and configuration of the “Archive Products” page, was not fully referenced. You can find the relevant guide here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

Instead of creating multiple templates, you can use a single template and replace the “Products Grid” with the “Archive Products” widget (https://prnt.sc/IPefe1_oEX6c). This will ensure that products on shop, product category pages, product tag pages, and other archive pages are displayed dynamically based on WooCommerce queries. Additionally, the filters in the sidebar will function correctly, as they will filter products based on the current query. When using the “Products Grid” widget, all products are displayed statically, meaning filters will not work as expected.

Currently, the only difference between your templates is the banner (https://prnt.sc/EiIePP7YlmL-). However, this can also be displayed dynamically by using the “Archive Title” widget (https://prnt.sc/sWtTnG_rwT_j). Similarly, for archive page descriptions, you should use the “Archive Description” widget (https://prnt.sc/q8_9c5rE9JVK), which will dynamically display content without requiring multiple templates.

The settings for any category in the backend (https://prnt.sc/EiPbDgqQFoni) will be reflected on the frontend as shown here: https://prnt.sc/bBQgBWmTSxsF. Your archive editor should be structured as follows: https://prnt.sc/juZIkOCiLbL4. As mentioned earlier, products should be displayed using the “Archive Products” widget (https://prnt.sc/X7ei6XxS0d-0).

Additionally, we noticed that your banner differs based on the product category. This can also be achieved dynamically with the following configuration: https://prnt.sc/XQAtr7KdAVGx. You can also set a fallback image (https://prnt.sc/VF44Qqs_nlos) in case a category does not have an assigned image, which can be configured here: https://prnt.sc/HCKbwSOGCR7z.

Once everything is set up correctly as described above, your filters will function properly as well: https://prnt.sc/5_d7oh8ZA7E4.

Note: the content of title, description may not be just the same as on frontend as it is dynamically so once you set the widgets, you can check the frontend for correct view.

Please feel free to access the site and check the settings accordingly. If you need any further assistance, do not hesitate to reach out.

Best Regards,
Jack Richardson
8Theme Team

Hello @MAHDAR,

Thank you for reaching out to us.

Unfortunately, our theme does not include functionality that allows editing this specific page using the Elementor builder. However, if you are interested in modifying the content of this page, you may refer to the following files:

– et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php
– et-core-plugin/packages/xstore-wishlist/templates/wishlist.php

Please note that these files cannot be copied to your child theme for modifications. Any changes made directly to these files will be lost after updating the plugin. Therefore, if you choose to modify them, you will need to reapply your changes after each update of the XStore Core plugin.

Should you require any further assistance, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @sai wagh,

We hope you are doing well.

We have implemented the following custom CSS to align the section content at the top on mobile devices: https://prnt.sc/z7dNBqBiEqzB.

Regarding the AMP issue, it appears to be caused by the caching system on your website. We can suggest the deactivating the AMP version and continuing with the original version for better performance. However, if you prefer to keep using AMP, you may try disabling the CDN to check if the issue persists.

Unfortunately, AMP code is highly specific, and it may not function correctly with certain caching systems.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Dr Aqeel,

I hope you are doing well.

Could you kindly conduct a test using any default theme, such as “Hello Elementor” or “Storefront”? Additionally, we would appreciate it if you could provide us with feedback, including screenshots or videos, in case there are no issues when testing with a default theme.

If the issues persist during such testing, we recommend checking the “Elementor support forum” or their “official documentation”, as this would indicate that the issue is not related to our theme. Please note that our support is exclusively provided for projects developed by our team.

Thank you for your understanding and for respecting our support policy.

Best regards,
Jack Richardson
8Theme Team