Dear @Aulakh, Sam,

We hope this message finds you well. We have reviewed your website and confirmed that all components, including the shop page https://prnt.sc/rg4hUfD2sYHz, are functioning correctly.

To assist you further, could you please provide us with more detailed information about the issue you are experiencing? It would be helpful if you could include screenshots, videos, or URLs that illustrate the problem.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well. We would like to address a potential issue you might encounter with the widget featuring the XStore Ajaxify option. To prevent any complications, we recommend keeping this option deactivated for the time being.

Also, we noticed that now you are using the Slider Revolution on your home page. This plugin is a bit heavy in sources-depended so it loads few more styles and scripts there.

Furthermore, we have reviewed the functionality of your “Add to Cart” action and found no issues, as it appears that the Ajax functionality is currently not activated for this action.

It is also important to note that the performance you are experiencing is largely influenced by your server’s response time. We advise that any necessary improvements be made on the server side to enhance overall functionality.

As previously mentioned, our support aims to provide guidance and direction for improving your website. However, the actual optimization work falls outside the scope of our support services.

Please, check the private area for more details after testing your web-site.

Thank you for your attention to these matters. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Gtoon,

Please, check now !
We removed the CSS media wrapper that limited to make the code work only on small devices.
@media only screen and (max-width: 768px) {}

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Pille,

Thank you for granting us the appropriate access to your FTP. We appreciate your cooperation.

To ensure we provide the most effective support, could you please furnish us with further details regarding the issue you are experiencing? Due to the extensive nature of our previous communications, we find it challenging to pinpoint the most recent request you made.

It would be immensely helpful if you could provide screenshots or a video to illustrate the problem. This will enable us to understand and address your concerns more accurately.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well.

We would like to inform you that it may be needed to disable the XStore ajaxify feature for certain widgets. Accordingly, we have deactivated this option on the widget in the “We Love Feedback” section. Additionally, we have observed that you have implemented the Revolution Slider on your homepage. Please note that this plugin requires specific styles and scripts for optimal performance.

Given your choice to utilize this plugin, we strongly recommend reviewing the general settings and consulting the documentation provided for the Slider Revolution plugin to ensure it functions smoothly.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Vijith,

I hope this message finds you well.

We are currently unable to replicate the issue you reported on our local website. Could you kindly attempt to use the Products Grid Elementor widget with the query source setting configured to “Related Products”? You can refer to the settings via this link: https://prnt.sc/aZ_2UiatOeZy.

If the problem persists even after using the Products Grid Element, please provide us with the correct FTP access credentials to your website. This will enable us to further investigate and resolve the issue.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Abhijeet Panja,

I hope this message finds you well. We regret to inform you that the wp-admin access credentials you previously provided are incorrect. To proceed with implementing a recently discovered solution, could you kindly provide us with the updated access details?

Alternatively, you may wish to apply the solution yourself by following these instructions:

1. Add the custom CSS provided below to the gallery element of your Single Product Builder. You can view the specific element here: https://gyazo.com/9ea8e9b934b0f6525114fdc99f54125a

2. Custom CSS:

@media only screen and (min-width: 650px) {
selector .swiper-vertical-images .vertical-thumbnails-wrapper ul {
    overflow: hidden;
    padding-top: 0;
}

selector .swiper-vertical-images .vertical-thumbnails-wrapper li {
    display: inline-block;
    height: auto;
}
}

Should you require further assistance or prefer that we implement the solution for you, please share the correct wp-admin access credentials at your earliest convenience.

Thank you for your attention to this matter. We look forward to your prompt response and are eager to assist you further.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Martin,

I hope this message finds you well. I am pleased to inform you that our development team has implemented several enhancements in the recent update of Version 9.3.13 / Core Plugin 5.3.13 and next ones, detailed on our update history page: https://xstore.8theme.com/update-history/.

We have not received any negative feedback from you following these changes, which we hope indicates that the modifications have met your expectations and are functioning correctly. However, should you encounter any issues, we kindly ask you to ensure the following:

1. You are using the latest versions of the XStore theme and XStore Core plugin.
2. Please describe the steps to reproduce any issue you are experiencing.
3. Have you encountered this issue during tests with the separate plugins we recommended?
4. If feasible, a video illustrating the issue would be greatly appreciated and would assist us in resolving it more efficiently.

We value your feedback and are here to assist you in ensuring a smooth experience with our products.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ameer,

I hope this message finds you well. As previously communicated, we identified that the issue you experienced with your website was due to the activation of the ‘Infinite Loop’ option on the XStore Slider.

It has come to our attention that the ‘Infinite Loop’ option has been reactivated by you, which has led to the recurrence of the issue, visible here: https://gyazo.com/a4866c5199f98c1652d156402a2e6d3d. We kindly request that you keep this option disabled while we work on a permanent solution. We have noted the need for a global fix and will address this as soon as possible. For now, we have once again deactivated the ‘Infinite Loop’ option on your website to prevent any further glitches.

Thank you for your understanding and cooperation. Please feel free to reach out if you have any further questions or require additional assistance.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Sam
Please, check again !
We made the modifications in CSS of your Theme Options.
Kind regards, Jack Richardson

Dear @Fantasy Prints,

I hope this message finds you well. We have observed that approximately 90% of WooCommerce emails are currently inactive on your platform. For your reference, I have attached an image below that illustrates this issue.

We attempted to activate these features ourselves; however, it appears that we do not have the necessary permissions, or there may be restrictions imposed by the server settings that prevent us from doing so. https://gyazo.com/16e05563f7baf2f820448ef9ee965ac9 (after the refresh the checkbox stays inactive again)

Could you kindly attempt to activate a few email functions for testing purposes and subsequently place a test order to verify functionality?

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @finleydesign,

We hope this message finds you well. We have reviewed the issue you reported regarding the testing needs on your live website and understand the challenges you are facing.

Upon investigating similar cases in our forum, we noticed that a few of our customers have encountered a similar issue with the 404 error on the checkout/payment page. It appears that in some instances, the problem was linked to specific plugins, while in other cases, the customers did not provide a follow-up, possibly indicating that they resolved the issue independently. For your reference, here are a few discussions related to this matter:
– https://www.8theme.com/topic/checkout-page-crash-doesnt-look-normal/#post-379666
– https://www.8theme.com/topic/404-error-after-customer-finishes-checkout/
– https://www.8theme.com/topic/checkout-page-issue-not-working-any-more/

Based on these cases, it seems that the primary cause is often related to the plugins used on the website. We recommend that you also post a query on the official WooCommerce support forum: https://wordpress.org/support/plugin/woocommerce/ to explore whether this is a broader issue not directly related to the theme but perhaps due to a specific plugin or a configuration within WooCommerce. If there is any solution, please, also share with us so we could help with same request other customers who can face same issue.

Thank you for your attention to this matter. We are here to assist further if needed.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Elhadj07,
Please, check now !
The previous CSS solution was improved a bit.
Kind regards, Jack Richardson

Dear @finleydesign,

I hope this message finds you well. We would like to address a potential issue related to the WooCommerce updates, which may have introduced changes affecting payment gateways. To better understand the situation, we kindly request your assistance in conducting a test using the default Storefront theme.

We understand that the issue appears intermittently, but it is crucial to determine whether it could also occur, even once, with the default theme. This will help us ensure that any modifications to payment gateways have not contributed to the problem.

We appreciate your cooperation and look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme Team

Hello @finleydesign,

Thank you for reaching out and bringing this issue to our attention. We understand the importance of a smooth checkout process and apologize for any inconvenience caused to your clients.

To assist you effectively, we would appreciate if you could provide us with a few more details:
1. The versions of XStore and other relevant plugins that each of the affected sites are currently using.
2. The specific payment gateways that are being used by each client.
3. Any recent changes or updates that were made to the sites before the issue started occurring.

Additionally, if possible, please share the URLs of those web-sites in private area and maybe you can share the access to at least one of those (but perfect to have access for all mentioned web-sites).

For your knownledge, we did had issues about custom payment gateways with using of our XStore Checkout builder based on Elementor but we already fixed the issue in Version 9.3.11 / Core plugin 5.3.11 – https://gyazo.com/508197bba6609eb8ff8db524568f7ef8.

Please send this information at your earliest convenience. We are committed to resolving this issue promptly and ensuring that your clients’ sites operate smoothly.

Best Regards,
Jack Richardson
8Theme’s Team