Jack Richardson

Dear @Lisa,

You may try adding the following code snippet to the xstore-child/woocommerce/content-widget-product-slider.php file:

<?php woocommerce_template_loop_add_to_cart(); ?>

Screenshot reference: https://prnt.sc/VdsibPpSXiwP

Please note that, in accordance with Envato’s support policy, we do not provide additional customization services through our support forum. However, if you require further customization, you are welcome to submit your request here: https://prnt.sc/5F78EhmmB7vw.

Should you have any other questions, feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @Tommy,

If you review the screenshot provided above https://prnt.sc/WkhojRPg2_34, you will notice that the active theme in the screenshot is Storefront. The styling issue is present even with the default theme, indicating that this should be addressed globally by Elementor.

Additionally, we kindly request that you avoid combining multiple questions within a single topic. This particular discussion was created specifically to address the styling issue of the ‘select’ field, which is also not correctly styled with the default theme, such as Storefront.

Since these global styles are generated by Elementor, it is not possible to override them with a higher priority from any theme. Therefore, the necessary improvements should be made within the Elementor plugin’s code.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Dear @Kingsley,

We hope you are doing well.

We would like to follow up as we have not yet received your feedback regarding testing with the Storefront default theme. Without this information, it is difficult for us to determine whether the issue is specific to our theme.

Additionally, we noticed that you have the “Checkout Field Editor for WooCommerce” plugin activated, and most of the fields appear to be deactivated in its settings (https://prnt.sc/vWqPtm0RZhZp). This could potentially be the cause of the error on your checkout page.

Could you kindly try deactivating this plugin and then test again? Furthermore, we recommend conducting a test with only the required plugins activated, without any custom-installed ones, to help identify the root cause of the issue.

Please let us know the results at your earliest convenience. We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @Edgar,

We have re-saved the WooCommerce settings, as shown here: https://prnt.sc/4YKEXTSCw29f. As a result, the shop page layout now appears to be fixed: https://prnt.sc/8og9kU_6w04X.

Could you please review it at your convenience and let us know if everything is working as expected?

Best regards,
Jack Richardson
8Theme Team

Dear @Diana,

I hope you are doing well.

Could you please try implementing the solution provided in the following reply ->
https://www.8theme.com/topic/high-quality-images-losing-sharpness-and-detail-when-rendered-on-page-in-xstore-theme/#post-435848

Once completed, we would appreciate your feedback on the results.

Additionally, to further enhance your website’s performance, we recommend utilizing the “XStore Ajaxify” feature, which is available for each Elementor widget. This feature is user-friendly and does not require any coding skills. For your reference, please see the following screenshot:
https://www.awesomescreenshot.com/image/49798158?key=c81fa20aea0720fefd3adc8c4639cf5e

Should you have any questions or require further assistance, please feel free to reach out.

Kind regards,
Jack Richardson
8Theme’s Team

Hello @NxtArt_ro,

We hope you are doing well.

Have you had a chance to review our documentation on setting up Booster Sales Quantity Discounts? You can find it here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

If you still have any questions, please provide us with the following details to assist you more effectively:
– Screenshots of your request with a clear explanation
– URLs of the relevant products
– Correct WP-Admin access credentials so we can check your configurations

We appreciate your cooperation and look forward to assisting you.

Best regards,
Jack Richardson
8Theme Team

Dear @Lisa,

Thank you for reaching out to us.

Please note that the requested functionality is not predefined in our theme by default. However, you can achieve this by copying the following file:

xstore/woocommerce/content-widget-product-slider.php

to your child theme at:

child-theme/woocommerce/content-widget-product-slider.php

Once copied, you can make any modifications you require, including adding “Add to Cart” buttons to products or customizing the content as needed.

Should you have any further questions or require assistance, please feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Den,

For such requirements, we recommend using a separate plugin with advanced configuration options, as our theme does not include these specific settings. This functionality falls outside the scope of our theme’s features.

Thank you for your understanding!

Best regards,
Jack Richardson
8Theme Team

Dear @R.Cristofor,

We hope you are doing well.

We have uploaded the same fix for your staging website. Additionally, to ensure proper button alignment, we have applied the following custom CSS: https://prnt.sc/zkPgu4rNsecb.

Regarding the patch issue: If the patch reappears after being applied, we kindly ask you to review the latest response on this topic: https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-363427. The provided solution should be helpful for you. Please add the following code to your “child-theme/functions.php” file:

add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

Note: There is no need to download any additional files, as this code is already included in the latest update that has been released.

Additionally, we kindly recommend creating separate topics for new issues rather than combining multiple concerns into a single thread. This will help us assist you more efficiently.

Should you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @anli75,

We have noticed that the header was missing on your homepage. To resolve this, we accessed the header settings and simply re-saved them. As a result, the header is now displaying correctly.

If you recall the specific actions you took before the header content disappeared, we would appreciate it if you could provide us with detailed information. At this moment, we are unsure of the exact changes that may have caused the issue. Therefore, we will continue to monitor the situation.

Please let us know if you experience any further issues.

Best regards,
Jack Richardson
8Theme Team

Hello @pageantapp

Could you please, check now ? We added next custom CSS snippet for you -> https://prnt.sc/LSGFz0EhIVy8.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Mohsin Vahora,

We kindly recommend using our suggested hosting provider, which you can access through the main menu by following this link: https://prnt.sc/U6NjIpNbAlwO. Their team will assist you in configuring the hosting to best suit your requirements.

Additionally, please note that our theme includes numerous unique features, which may require a more advanced hosting solution compared to a basic theme with limited functionality. Choosing a suitable hosting provider will ensure optimal performance and a seamless experience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mohsin Vahora,

We hope you are doing well.

We have conducted a test using a custom plugin to analyze the primary sources of CPU usage. The test results are available in the private area for your review.

Based on our findings, the main source of the high CPU usage appears to be the Elementor plugin. We recommend reaching out to their support team and referring to their documentation for potential solutions.

Additionally, we kindly request you to increase the value of “Max Input Vars” to a higher level. Since the full functionality of the theme is being utilized, it is essential to set this value to at least the specified upper limit to ensure optimal performance.

Upon reviewing your website’s frontend, we did not observe any issues on any pages. Therefore, we suggest waiting for some time until your cache plugin fully caches the website data. During the caching process, CPU usage may be temporarily high, but once completed, it should stabilize.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Hello @Greg

Please, check private area.

Also, could you please test if the same issue occurs when using a default theme – Storefront because such theme is recommended by WooCommerce for testing their functionality ? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards, Jack Richardson
The 8theme’s team

Dear @Mohsin Vahora,

Thank you for reaching out to us.

Such speed optimization request on our clients’ websites are most commonly related to server problems. In such cases, the issue should be resolved at the server level or by upgrading to a more reliable server.

Additionally, please note that this type of request falls under our paid services. If you would like us to investigate the issue for you, kindly submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel. Our team will review your request on a paid basis.

Should you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team