Dear @Aman chourasiya,

I hope this message finds you well. We have noticed that you are utilizing the SmartSlider plugin on your homepage. To enhance the performance of your website, you may want to explore the lazy-loading settings available within the plugin.

Additionally, we would like to bring to your attention that we have previously sent you a few inquiries which have not yet been addressed. Your prompt response to these questions will greatly assist us in providing you with the necessary support and ensuring that your issues are resolved efficiently.

Furthermore, it appears that your CDN cache is active. We recommend checking its configuration to ensure it is optimized for your needs.

Thank you for your attention to these matters. We look forward to your response.

Best regards,
Jack Richardson
8Theme’s Team

Dear @thebomb,

I hope this message finds you well.

We have recently conducted a test by activating the default Storefront theme and deactivating the XStore Core plugin on your website. This was done to isolate the issue independently of our XStore theme. Unfortunately, the problem persists, as evidenced by the screenshot provided here: https://prnt.sc/3QSyypYr1PHW. This indicates that the source of the issue is neither our theme nor our plugin.

Additionally, after a few minutes of validation when placing an order, an error message from WooCommerce was recorded, which can be viewed here: https://prnt.sc/Ox8tWoBsCI5T.

Given that the issue does not appear to be related to our theme, we recommend reaching out to WooCommerce plugin support for further assistance.

For the time being, we have left the Storefront theme active on your website. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @lyubov menn,

We recommend configuring the Swatch attributes for your product to implement the desired feature. You can find detailed guidance on this process at the following link: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/. Additionally, you can activate the swatches for the Archive Products widget on the Archive Shop page by visiting https://prnt.sc/TqQr_EPqNmmE. If you wish to display the attributes in the product information, please enable the ‘Show attributes’ option available here: https://prnt.sc/fXdWRI0V59os.

Regarding your other inquiries:

1. By default, prices are not displayed for products that are out of stock. However, if you wish to show the stock status on products, you can activate this option in the Archive Products widget by following this link: https://prnt.sc/Mkt-2cDjhL4d.

2. We are currently developing functionality related to your query and anticipate releasing it in an upcoming update.

3. Please note that additional customization falls outside our standard support scope. However, you may try adding the following custom CSS in Theme Options under Theme Custom CSS to make out-of-stock products semi-transparent:

.etheme-product-grid-item.outofstock {
       opacity: .3;
   }

4. We are also working on another feature you inquired about and plan to release it in a forthcoming update.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @filiphdan

Could you please, try to add next custom CSS to Theme Options -> Theme Custom CSS -> Global CSS:

.mobile-menu-content:has(.et_b-tab-content.active[data-tab-name=menu_2]) .et_b_header-account, .mobile-menu-content:has(.et_b-tab-content.active[data-tab-name=menu_2]) .et_b_header-socials {
    display: none;
}

The result you will get will be like on next screenshots:
1/ https://prnt.sc/KJ__w55XElHb
2/ https://prnt.sc/Lze41DUNZ_tu

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Mike12345
Please, check now !
The issue was caused by the settings of container where the Instagram is displayed in.
Kind regards, Jack Richardson

Hello @MustafaPatel

1/ Do you have such issue with default Storefront theme ?
2/ Do you have such issue without this plugin mentioned?
3/ Did you make any customizations ?

Kind regards, Jack Richardson

Dear @gewoonbovenaan,

We hope this message finds you well.

Upon reviewing your shop page, we are pleased to inform you that the product buttons appear to be displayed correctly, even with the current plugin activated. Could you please confirm if this resolves the issue you were experiencing? Additionally, we would like to know if you have made any adjustments to the settings that may have contributed to this resolution or simple reactivation of such plugin could fix the issue you had.

We look forward to your confirmation and are here to assist with any further questions you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @thebomb,

I hope this message finds you well. We are writing to request your assistance with a technical issue we have encountered. Could you kindly verify if the problem persists when using the default Storefront theme with all third-party plugins deactivated? It is possible that the issue may be related to one of the plugins currently active on your website.

Additionally, we have identified a similar issue discussed in the WooCommerce forums, which might be of relevance to your situation. You can view the discussion at the following link: https://wordpress.org/support/topic/thank-you-page-is-not-showing-up/.

We appreciate your cooperation and look forward to your feedback.

Best regards,
Jack Richardson
8Theme’s Team

Hello @Mumtoz,

Thank you for reaching out to us regarding your concern with updating the xStore theme from version 7.0.1. We understand the importance of ensuring a smooth update process to maintain the integrity of your website.

Updating from an older version of the theme to the latest version can sometimes lead to complications, as you’ve experienced. To avoid issues and ensure a successful update, we recommend the following steps:

1. **Backup Your Website**: Before proceeding with the update, ensure you have a complete backup of your website, including all files and databases. This will allow you to restore the original state if necessary.

2. **Staging Environment**: If possible, perform the update on a staging site first. This allows you to test the new theme version without affecting your live site.

3. **Update WordPress and Plugins**: Ensure that your WordPress core and all plugins are updated to their latest versions. This helps in minimizing compatibility issues.

4. **Manual Update**: Since the automatic update did not work as expected, a manual update might be necessary. You can do this by downloading the latest version of the XStore theme from our website and uploading it to your server via FTP. Replace the old theme files with the new ones in the
wp-content/themes
directory.

5. **Check Customizations**: If you have made customizations to the theme files, you will need to reapply them after the update. It is recommended to use a child theme for such customizations in the future to avoid losing them on updates.

6. **Clear Cache**: After updating, clear all caches on your website and browser to ensure that changes are reflected correctly.

7. **Test All Functionalities**: Thoroughly test the website to ensure that all functionalities are working as expected. Check for any visual or functional discrepancies and address them accordingly.

If you encounter any specific issues during the update process, please do not hesitate to contact our support team with details. We are here to assist you every step of the way.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @zaid
Removed the CSS previously added.
Kind regards, Jack Richardson

Dear @Mazzella,

I hope this message finds you well. We would like to suggest that placing the H1 tag within the main content of the page, rather than in the header, might be a more effective approach. However, if you prefer the current method of implementation, you may want to consider enabling the ‘Mobile Content Optimization’ feature. This will ensure that the appropriate header is loaded depending on the device being used, with a desktop-specific header for desktop devices and a mobile-specific header for mobile devices.

Should this solution not fully meet your requirements, we recommend either integrating the H1 title directly within the page content or activating the breadcrumbs functionality, where the H1 tag will be displayed by default.

Thank you for your attention to this matter. We are here to assist you with any further questions or concerns you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @TrueDylFashion,

I hope this message finds you well.

We are reaching out to request your assistance with configuring the staging website to enable us to conduct a test order without initiating any payments. This is to ensure that the previously reported issue has been resolved.

Also, provide us the correct FTP access to your web-site in private area.

We would appreciate your prompt attention to this matter and look forward to your cooperation.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Sam,

I hope this message finds you well.

We are pleased to inform you that we have successfully addressed the issues highlighted in your previous communications. However, the assistance you now require falls outside the scope of our standard support services.

To accommodate your needs, we recommend utilizing our customization service, available through the 8theme panel. Our team of specialists will review your request individually to determine how best we can assist you. You can access this service directly at: https://www.8theme.com/account/

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Juergen,

We are pleased to inform you that we have successfully resolved the issue you were experiencing with your WooCommerce checkout process. Our solution involved copying the file from xstore/woocommerce/checkout/review-order.php to xstore-child/woocommerce/checkout/review-order.php. We then implemented a few necessary modifications within the file of your child-theme.

You can view the functioning result at the following link: https://gyazo.com/e8f9681af1d346629269b597fe929446.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Bas Kling,

I hope this message finds you well. We have reviewed the issue you reported and, as of now, we have not been able to identify any problems as described. To assist you more effectively, could you please provide us with screenshots or videos illustrating the issue? This will help us better understand the situation and address your concerns promptly.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team