Dear @Souhail RAZIK,

I hope this message finds you well. Regarding your inquiry about implementing Right-to-Left (RTL) functionality on your website, I recommend reaching out to the WordPress support forum for specialized assistance (https://wordpress.org/documentation/). This is not a theme request but as far as we are aware, such functionality is not available even by simple options provided in WordPress.

It is possible that the WordPress community may offer a workaround. Typically, a website can either be set globally to RTL or include a language switcher. For instance, the default language could be English, and upon selecting Arabic, users would be able to view the RTL version of your website.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,
Jack Richardson
The 8theme Team

Dear @patrykxzielinski,

I hope this message finds you well. We are currently investigating an issue reported on your website and would appreciate your assistance in providing further details to help us identify the cause. Could you please answer the following questions?

1. Does the error occur only on specific pages, or are there unique steps required to reproduce it? Please, provide us more information in private area of this topic.
2. Have you contacted your hosting provider regarding this issue? If not, please, contact to him.
3. Does the error persist when a default theme is activated on your website? If the issue is still there, it means that it is not related to our theme but the reason is in other sources on your web-site.

At present, we do not observe any noticeable issues or errors on your website, which makes it challenging for us to determine whether the problem is related to our theme, the plugins installed, or possibly your server configurations.

Thank you for your cooperation and assistance in this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Carneiro,

I hope this message finds you well.

We regret to inform you that we do not have separate files available for the implementation you requested, as all templates are integrated within our XStore Core plugin files and cannot be exported.

We have previously suggested several ideas to help you recreate your email templates. However, we see that these solutions have not met your requirements, which leads us to believe that you might need these templates for specific personal or commercial purposes on websites that do not utilize the XStore theme.

We would like to reiterate the solutions we previously proposed. As a first step, we recommend contacting your hosting provider to inquire about restoring a backup of your website (as soon you can contact to him as soon it may be fixed for you).

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Teya Bozhilova,

I hope this message finds you well. We regret to inform you that the hover effect you inquired about is no longer featured in our new Elementor widgets. This decision was made due to the complexity and limited popularity of the effect, which required extensive hardcoding and specific structural combinations.

We understand that some of our demos still have this effect in products on some pages; however, updating all designs on our pages to reflect the capabilities of the new widgets is not feasible at this time. If the hover effect is essential for your project, you may continue to use it by implementing our deprecated Products widgets. Please note that these widgets are not scheduled for removal, but they just do not include the latest optimizations and advanced coding techniques found in our new Products grid/list/carousel widgets.

We encourage you to explore the hover effects available in our new widgets. These have been developed from scratch, incorporating a wide range of options designed to meet the needs of approximately 95% of our customers.

Thank you for your understanding, and we are here to assist you in finding a suitable solution that meets your requirements.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well. We have noticed that you are currently utilizing the default Elementor widget named “Tabs” on your site. We would like to inform you that our standard support policy does not typically include additional customization for default widgets, as these fall outside our scope of support.

However, on this occasion, we are making an exception to assist you further. We are providing you with a CSS snippet that you can use to achieve your desired customization:

@media only screen and (max-width: 768px) { 
    selector .elementor-tabs .elementor-tabs-wrapper {
    display: flex;
    }
}

selector .elementor-tab-mobile-title {
    display: none;
}

You can view the expected results on mobile devices by following this link: https://prnt.sc/57-V-PqcGh0w.

Don’t forget to clear the caches on your web-site in your Cloudflare and other cache plugins installed.

Should you require further customization, please submit your request through our dedicated customization panel at the following URL: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention to this matter. We appreciate your understanding and look forward to continuing to support your endeavors.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Sal G

As you are currently utilizing the XStore Header builder based on Elementor, you can go to the Header editor -> Compare element -> https://prnt.sc/gHuQ-NE9bkUz (customize empty Compare content with own texts)

Also, keep in mind that there is a fatal error on your web-site that comes from the plugin “frontend-product-editor-pro” -> https://prnt.sc/BLqNxnk9Q-en

You can hide the price by adding next CSS to Theme Options -> Theme Custom CSS:

.woocommerce-mini-compare-item .descr-box {
    display: none;
}

If you need any other assistance, please, describe your questions in more details with screenshots and make separated topics on our forum for different questions.

Kind regards, Jack Richardson
The 8theme’s team

Dear @styleverse,

Thank you for reaching out to us.

We would like to inform you that your inquiry falls outside the scope of our support services, as it pertains to Elementor plugin. We kindly suggest that you direct your question to the Elementor support team for more specialized assistance. You can reach their support forum via this link: https://wordpress.org/support/plugin/elementor/.

We appreciate your understanding and are committed to assisting you within the confines of our project support.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Bagwani
Could you please, provide us the url of the page where you see the issue ? It can be solved by the custom CSS improves for the tabs element.
Kind regards, Jack Richardson

Dear @Azim,

I hope this message finds you well. I would like to clarify that we have not removed any plugins from your website. Our recent action involved deactivating the XStore sticky header option for a specific containers. This was necessary because the motion effects option was enabled for the same containers. You can view the details here: https://prnt.sc/edOWq2q8p6ZV.

Should you choose to use the motion effects, it is advisable to keep the XStore sticky header options deactivated for the header to ensure optimal functionality.

If you require further assistance or have specific expectations, please do not hesitate to provide us with more details and screenshots. We are here to help you achieve the desired results.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Mike12345
We have set the flex-wrap -> nowrap (https://prnt.sc/1gDqpvsLzRRb).
But each issue could have different solutions anyway.
Kind regards, Jack Richardson

Hello @Mirza Ahtsham
Please, check now !
Kind regards, Jack Richardson

Hello @Azim
All the requested information were highlighted in our documentations. Once you need any special question, feel free to write them on our forum.
Kind regards, Jack Richardson

Dear @albaghlisponge,

I hope this message finds you well.

We have not yet received a response regarding your testing of the default Storefront theme. Could you kindly confirm whether these tests were conducted and, if so, share the results with us?

Additionally, it would be helpful to know whether the issue you encountered persists solely with our XStore theme or if it is also present with the default theme. This information is crucial for us to isolate the problem effectively.

Please consider clearing the WooCommerce cache, as this might resolve the issue by refreshing the prices applied to the filters.

It is important to note that our theme displays products on the shop page based on queries generated by WooCommerce code. Therefore, if the results are consistent with those of the default theme, the issue may not be related to our theme. In such a case, we recommend contacting WooCommerce support for further assistance.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

Hello @QaQako
You can use next CSS for that case:

.page-template-maintenance .et-footers-wrapper {
    display: none;
}

Kind regards, Jack Richardson

Dear @Mirza Ahtsham,

We hope this message finds you well. We would like to guide you through the process of configuring the heading category images and dynamic background settings for your categories.

1. **Setting the Heading Category Image:**
You can assign a specific image to each category heading by navigating to the next settings of each category. Please refer to this screenshot for guidance: https://prnt.sc/qYBUD6LTe486.

2. **Configuring Dynamic Background Settings:**
To set up dynamic backgrounds, please follow the instructions provided in these screenshots:
– https://prnt.sc/qZLKSTtPfUUZ
– https://prnt.sc/3F5LoH8kh_zB

Additionally, ensure you set the default background image as a fallback option, which is currently applied globally.

Furthermore, we have duplicated your product archive with the specific condition that it applies only to product categories pages.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team