Dear @Iliyah Modest Boutique,

We hope this message finds you well. As part of our ongoing support, we have deactivated several 3rd-party plugins on your website to isolate the issue you encountered. We kindly ask you to reactivate each plugin individually to identify the problematic one.

Should you require further assistance or have any questions during this process, please do not hesitate to reach out to us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Imran Khalid,

I hope this message finds you well. I understand that you are looking to modify a specific string. To achieve this, you may utilize the filters provided in the official WooCommerce documentation, which can be found here: https://woocommerce.com/document/editing-product-data-tabs/#section-2.

Additionally, syncing of the translations for WooCommerce is necessary, especially following each update, to ensure the accuracy of the translations. Since the string in question does not originate from our theme, I recommend consulting with the developers who previously managed your website’s translations or directly contacting WooCommerce support for more specialized assistance.

Please note that our support is dedicated exclusively to projects developed by our team and does not extend to third-party plugins.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme’s Team

Dear @TheOne,

Thank you for reaching out to us.

You are correct in noting that we do not have pre-existing email templates specifically designed for your case. However, you can utilize an existing template that you have previously created. Simply export this template and import it into a blank template. This method will allow you to retain the static header and footer of the original template while enabling you to customize the main content with the waitlist information you wish to include.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Julien,

I hope this message finds you well. We would like to suggest that you create separate static blocks with custom content or alternatively, export and import templates from the Mega Menus templates. You can find a helpful tutorial here: https://www.youtube.com/watch?v=JiI6qDaVtY4&ab_channel=8THEME. Currently, your list appears empty because there are no static blocks.

Furthermore, our intention was not to reorder the existing menu items. However, you have the option to create custom menu items and categorize them as subitems, as demonstrated here: https://prnt.sc/KoERQWPaBmBl. You may also include links to existing products or any other items that are available.

We have implemented a few improvements to your website’s header, which you can review now. We also recommend checking the updates on actual devices, as the editor does not fully replicate the visual appearance of the final result.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to these details. We look forward to seeing the enhancements on your site.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Iliyah Modest Boutique,

I hope this message finds you well. We have observed an unusual issue where, despite the deactivation of all plugins on your website, the problem persisted. However, upon further investigation, we discovered that once we deactivated the few plugins on your web-site, the product thumbnails on the product page were displayed correctly (reference: https://prnt.sc/9TgJMeQqJhkW).

Additionally, we noticed that you are utilizing a separate plugin for Swatches. We would like to recommend our built-in solution for this purpose, which you may find beneficial. For more details, please visit our documentation and video tutorials at https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/.

Thank you for your attention to this matter. We look forward to your feedback and are here to assist with any further issues you might encounter.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Daniel,

I hope this message finds you well. We have identified that the responsive issue on the Compare page is due to the extended length of text in one of the table columns. This occurs because the browser settings for tables typically adjust all columns to match the width of the widest column.

To address this, we propose the following solutions:

1. Hide the label of the checkbox table column in responsive mode:

@media only screen and (max-width: 768px) {
      td.xstore-compare-checkbox label {
          display: none;
      }
   }

2. Decrease the size of labels in responsive mode:

@media only screen and (max-width: 768px) {
      .xstore-compare-table td:first-child {
          font-size: 12px;
      }
   }

3. Disable the sticky feature for the first table column in responsive mode:

@media only screen and (max-width: 768px) {
      .xstore-compare-items td:first-child {
          position: static;
      }
   }

Please implement any of the suggested solutions by adding them to the Theme Options under Theme Custom CSS -> Global CSS. Choose the option that best suits your needs.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Julien,

I hope this message finds you well. I would like to inform you that currently, the default option available for configuring mega menus in WordPress involves using only static blocks. For your reference, please see the current setup here: https://prnt.sc/SLUy_7RGXqOo.

Further details on setting up and customizing the mega menu can be found in our documentation: https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/.

We recommend our clients opt for a simpler menu list for mobile displays to ensure both correct visualization and enhanced user interface/experience. An example of how a simple menu list appears on mobile can be viewed here: https://prnt.sc/wt4xXNMTKKJq, and the subsequent visual display on a mobile device can be seen here: https://prnt.sc/aT-vKBsV17uT.

To fix the position of logo on mobile you should adjust the settings of elements in header. Also, you may try to check the prebuilt headers and import the one you prefer. More examples of headers -> https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

Should you require any further assistance or have any queries, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Tiffany,

I hope this message finds you well. To reorder the ‘Size Guide’ element on your WooCommerce site, please insert the following custom PHP snippet into your child theme’s functions.php file:

add_action( 'wp', function() {
    remove_action( 'woocommerce_single_product_summary', 'etheme_size_guide', 21 );
    add_action( 'woocommerce_single_product_summary', 'etheme_size_guide', 17 );
}, 70);

Please adjust the value of 17 to meet your specific needs. This will allow you to find the optimal placement for the ‘Size Guide’ on your product pages.

Additionally, if you are looking to modify the product data tabs, I recommend reviewing the official WooCommerce documentation for guidance. You can find detailed instructions and code snippets here: https://woocommerce.com/document/editing-product-data-tabs/#section-1.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Julien,

We have reviewed the request you submitted. It appears that the link directs users to a separate page where the mega menu content is displayed. Currently, there is no pre-existing solution or logic to add such close button for Mega menu post types.

However, we would like to suggest a potential workaround. You might consider adding a button that redirects users to the homepage (on shop), which can be made invisible on desktop devices. This could serve as a temporary solution while we explore more permanent options. To implement such solution edit the Mega menu content and add such content above/below the content.

Should you require further customization, please feel free to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @OnlyCBD

We have a separated taskboard for new requests and it seems that same request was previously posted there -> https://8theme.upvoty.com/front/iframe/xstore/waitlist/. Please, add your voice to it for faster implementation, because more voices – higher priority of request.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @ou,

We have observed JavaScript errors from Elementor plugin when attempting to set conditions in the popup windows of the builders. These errors appear to stem from Elementor files and not directly from our theme. It is possible that certain settings on your server, such as a whitelist or specific permissions, are blocking connections needed by Elementor. We recommend reviewing the error details in the private area and discussing them with your hosting provider to resolve these issues.

As a workaround solution, we have switched to the table view for all builders, which you can review using the URL provided in the private area.

Please verify the new layouts on your website and let us know if they meet your expectations.

Thank you for your attention to these matters. We look forward to your feedback and are here to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Julien
Unfortunately the access you provided is incorrect. Could you please, provide us the correct one ?
Kind regards, Jack Richardson

Dear @Alpha111,

We hope this message finds you well. Upon reviewing your web-site current setup, we have observed that there are several patches pending installation. It appears that one or more of these updates might address the issue you are experiencing, as detailed here: https://prnt.sc/sOuLb_B4BuEt.

We kindly request that you install all pending updates at your earliest convenience and clear your system’s caches thereafter. Please verify if the issue persists following these actions.

Should the problem continue, do not hesitate to provide us with feedback. We are here to assist you further and ensure everything is functioning smoothly.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Oliver Theiß,

I hope this message finds you well. Regarding your inquiry about the total and subtotal calculations, I recommend referring to the WooCommerce documentation, as these functionalities are integrated within their plugin.

Additionally, could you please provide more details regarding the waitlist feature you mentioned? Understanding your specific requirements will enable us to assist you more effectively. It would also be helpful if you could provide the URL of the product you are currently evaluating.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @carliczyk,

We hope this message finds you well. We would like to inform you that the issue you encountered was due to the active ‘Variation Gallery’ option, as shown here: https://prnt.sc/Gh3HrLqNrpwQ.

To address this, we have temporarily deactivated the ‘Variation Gallery’. Could you please check and confirm if everything is functioning as expected on your end now?

Thank you for your attention to this matter. We look forward to your confirmation.

Best Regards,
Jack Richardson
8Theme’s Team