Hello @hafunerix

Could you please, check now ?
We have implemented a solution with custom CSS on your web-site for now containing next custom code:

.single_variation_wrap:has(.woocommerce-variation[style*=none]) {
    margin-top: 25px;
}

Kind regards, Jack Richardson
The 8theme’s team

Dear @Abdul Moiz,

We hope this message finds you well.

We would like to inform you about the steps we have taken to investigate the issue on your website:

1. We retained only the default WooCommerce widget in the Shop sidebar (screenshot: https://prnt.sc/gDMdpzaMX3l5) to determine if the error persists with the default widget.
2. Additionally, we removed our custom Sidebar widget from the Elementor editor and replaced it with Elementor’s default widget (screenshot: https://prnt.sc/7Jsq8VZaEHiG).

These steps allowed us to confirm that none of our widgets are contributing to the issue. However, after completing these changes, we observed that the error still persists when attempting to edit (screenshot: https://prnt.sc/yipnbOTQl45N).

Upon reviewing the WooCommerce error log, we found the following information: https://prnt.sc/MWR-qJPCEFJ_). Based on this, we recommend reaching out to the WooCommerce support team, as the errors appear to be related to their default widgets.

Please let us know if there is anything further we can assist you with.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Janina,

We hope this message finds you well.

It seems that the access you previously shared with us is no longer functioning. As a result, we kindly suggest manually reviewing your settings in the “Theme Options”. It appears that the “Separated Layout” is currently activated for your checkout pages. You can find detailed guidance on customizing cart and checkout page layouts in our documentation here: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/.

We recommend switching to the “Classic Layout” or another layout option and checking if this resolves the issue. Additionally, the light grey background can be removed using custom CSS, but we encourage you to try the aforementioned solutions first.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Fabio,

We hope this message finds you well.

We kindly suggest reviewing the following article, which provides valuable insights into the loading sizes of images from devices: https://livefiredev.com/srcset-not-working-getting-wrong-images/.

The question you raised appears to be more closely related to device behavior, browser functionality, and the use of srcset for images on your website, rather than directly pertaining to our theme. We believe the article will help address your concerns effectively.

Should you have any further questions or require assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abdul Moiz,

We hope this message finds you well.

Could you kindly check the update now? We have moved the video to the last position in the sequence. This adjustment was made because, when the video was placed first, the iframe required additional loading time, which caused display issues. By positioning it as the last item, we were able to address this concern and have also ensured that it is center-aligned for better presentation by adding of custom CSS for Product gallery widget in Elementor editor.

Thank you for your understanding, and please let us know if there is anything else we can assist you with.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Benas,

I hope this message finds you well.

We wanted to kindly follow up regarding our previous inquiry. Unfortunately, we have not yet received your response about testing the redirection issue using the default Storefront theme. Could you please confirm if the issue persists with the Storefront theme as well?

Additionally, we would greatly appreciate it if you could provide us with screenshots of your testing results. If the issue is indeed replicated while using the default Storefront theme, we recommend reaching out to WooCommerce support for further assistance.

Thank you for your cooperation, and please let us know if you have any questions or need further clarification.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rakesh
Please, check your browser cache and check then -> https://prnt.sc/Z0LGxPBfWk1y.
Clear cache of browser -> https://support.google.com/google-ads/answer/32050?hl=en-AU&co=GENIE.Platform%3DDesktop.
Kind regards, Jack Richardson
The 8theme’s team

Dear @Abdul Moiz,

Thank you for reaching out to us.

We kindly request you to submit your request on our task board via the following link: https://www.8theme.com/roadmap/. Alternatively, you may utilize the Loco Translate plugin, a free and user-friendly tool, to modify the text within our theme files directly on your website.

Should you require further assistance, please do not hesitate to contact us.

Kind regards,
Jack Richardson
The 8Theme’s Team

Hello @Rakesh
Check now, please !
The 8theme’s team

Hello @Tommy,

Thank you for your follow-up.

We understand your concerns and appreciate the time you’ve taken to share your feedback. After carefully reviewing your previous queries, we’ve noted that the reported issues do not affect the core functionality or usability of the theme for other users.

As we’ve mentioned in our previous communications, the specific concerns you’ve raised are unique to your use case and have not been reported by other clients. While we value every suggestion, we must focus our development efforts on features and improvements that serve the majority of our customers. For enhancements that are more specialized, we encourage you to submit a feature request. If it gains sufficient interest and votes from the community, we will certainly consider its implementation.

Additionally, if you remain dissatisfied with our product, we’ve already suggested exploring the refund process. Our goal is to ensure all our customers are satisfied, and we’re happy to assist in this regard if needed.

Thank you for your understanding, and should you encounter any critical issues in the future, please don’t hesitate to reach out.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Rakesh,

We hope this message finds you well.

The functionality of this widget is determined by the settings configured in your Theme Options. You can refer to the following link for more details: https://prnt.sc/Z7FzUWtLBbo5.

For the time being, we have disabled this feature, allowing the widget to redirect to the product category page when clicked.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Abdul Moiz

Please, try to add next custom CSS to your Theme Options -> Theme Custom CSS -> Global CSS:

#coupon-error-notice {
    position: absolute;
    top: calc(100% + 10px);
}

Kind regards, Jack Richardson
The 8theme’s team

Dear @Gabriele,

We hope this message finds you well.

It appears that the LiteSpeed Cache plugin is currently installed and configured on your website, which ensures that only critical CSS is being loaded on your pages. To assist in troubleshooting the issue with the icons not loading correctly, we kindly request that you temporarily deactivate the plugin for testing purposes.

Once the plugin is deactivated, please check if the icons are displayed as expected. If the issue is resolved, we recommend reviewing the plugin’s configuration settings to ensure that icon fonts are preloaded. Alternatively, you may wish to reach out to the plugin’s support team for further assistance on this matter.

Thank you for your understanding and cooperation. Should you have any further questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Chris,

Thank you for reaching out to us.

We would like to inform you that the issue you are experiencing does not appear to be related to our theme. Specifically, the content intended to be loaded via AJAX into the #cfw-side-cart-floating-button element is not being loaded. This could potentially be related to the plugin’s configuration or the caching system on your website.

To help identify the root cause, we recommend testing the functionality with a default theme to determine if the issue persists.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @4NOdes,

We hope this message finds you well.

We are pleased to see that you have updated the theme on your website to the latest version. Have you had the opportunity to implement the solutions we previously recommended? If not, we kindly encourage you to do so. The instructions we provided include detailed guidance on how to proceed with the implementation.

Please note that while our support team does not offer direct implementation services for unique user-specific solutions, we are committed to providing you with actionable recommendations to enhance your website’s speed and overall performance.

Additionally, we noticed that the website link you shared is currently redirecting to google.com. We recommend reviewing your server-side redirection settings to address this issue.

Should you have any further questions or require clarification, please do not hesitate to reach out.

If you need additional customization you are welcome to submit your request on next link -> https://www.8theme.com/account/#etheme_customization_panel.

Best regards,
Jack Richardson
The 8Theme Team