Hello @rayee,

We have not made any changes related to switching themes on your website. It is possible that you previously activated this child-theme, as we can see you mentioned performing such actions for testing purposes in your earlier message: “If I switch to the Child theme” in the following reply: https://www.8theme.com/topic/unable-to-remove-items-after-adding-to-cart/#post-462681.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Atip,

Thank you for your valuable feedback and for sharing your observations regarding the product variations and loading performance. We appreciate the time you took to investigate the issue and provide detailed information.

We understand that a large number of product variations can affect loading speed, especially when AJAX requests are involved. Your suggestion to optimize such cases by deferring or lazy loading variation swatches is very helpful. We will forward this to our development team for further review and consideration in future updates.

Thank you again for your input and for helping us improve our products.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @nickporter,

Since a single header template is used across the entire website, such a screenshot can be taken from any page. For example, please see the homepage: https://prnt.sc/QR7OK7WQ_rZy.

Additionally, we have improved the header with a custom adjustment by adding a duplicated mobile menu widget, which is hidden on the frontend (but not in the editor) using custom CSS (https://prnt.sc/Qkh4WJewrmef). This widget is placed in your header on the left side of the logo to ensure perfect alignment, with the logo positioned symmetrically between the widgets on both sides.

We have also removed most of the content (https://prnt.sc/5cSjB-Qa6ve3) from the duplicated mobile menu widget to prevent unnecessary content loading.

If you have any further questions, please feel free to contact us.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @NxtArt_ro,

Could you please provide us with a video demonstrating the issue? We have checked the Blog and Shop pages on your website, and they appear to load correctly without any delays or freezing. Additionally, could you confirm whether the issue occurs across different browsers or if it is specific to a particular one?

Best regards,
Jack Richardson
8Theme Team

Hello @bolekproduction,

We have checked the Cart item in your mobile menu widget and noticed that the “Show total” option was enabled: https://prnt.sc/NA_rufaliGN8, now we disabled it. We also cleared the cache and tested the issue on a real device but did not observe any problems.

Please check again, and if the issue still appears on your side, kindly provide us with a video of your testing.

Best regards,
Jack Richardson
8Theme Team

Hello @bolekproduction,

We have reviewed your screenshots and noticed that there appears to be an issue. We also observed that the text displayed when items are added to the cart is not the original “Košík” but something like “Nákupní košík.” This may indicate that an additional plugin is installed that modifies such text.

As we were unable to access your frontend due to incorrect credentials, could you please check whether there are any third-party plugins that might be causing this issue? If you require our assistance, kindly provide the correct wp-admin access details in the private content section.

Best regards,
Jack Richardson
8Theme Team

Hello @Nene,

We have created a test vendor account on your website (https://prnt.sc/T5AVZkP0SxB_) and were successfully redirected to the following URL: https://eshop.lugarcerto.co.mz/my-account/?registered=1765972154&nocache=694298bae1db3 (https://prnt.sc/Ds2cLYL3noOG).

For further testing, we temporarily approved this customer (https://prnt.sc/OoCZsvHyVLpK) as a vendor and also created a test product. During our testing, we encountered the following error: https://prnt.sc/t2vCv_cEu0N7. After reviewing the issue, we confirmed that these notices are not related to our theme but rather to the WooCommerce Brands functionality or its call from the Dokan files.

To verify whether the issue originated from our theme’s built-in brands feature, we deactivated our Brands functionality (https://prnt.sc/X_S2jj7Xw3Ju). However, the issue persisted. Upon further investigation, we found that the code in the Dokan Lite plugin is generating these notices (https://prnt.sc/qK4jnEVK5wNa).

Since you provided us with FTP access, we examined the issue in detail within the Dokan Lite plugin and discovered that the $product_brand variable has a value of -1. As a temporary solution, we adjusted their code (https://prnt.sc/2gY-IjnZ2gmK). However, we recommend contacting the Dokan support team to implement a permanent fix in their code.

We believe this issue occurs because no WooCommerce brands have been created or the related functionality is currently disabled.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @EE Eric,

We are glad to know that everything works great and that you are satisfied with our assistance.
Thank you for your kind feedback!

Best Regards,
Jack Richardson
8Theme’s Team

Hello @nmble,

As you are using several single product tab widgets on your single product page, they may conflict with each other. Therefore, we have implemented a custom solution in your child-theme/functions.php file. You can now check the first active tab on your desktop.

add_action('wp_head', function() {
	if ( !class_exists('WooCommerce') || !is_product() ) return;
	?>
	<script type="text/javascript">
		jQuery(document).ready(function($) {
			let tabs = $('.elementor-widget-woocommerce-product-etheme_tabs.elementor-hidden-tablet.elementor-hidden-mobile');
			setTimeout(function() {
				let first_tab = tabs.find('.et-woocommerce-tab').first();
				$(first_tab).find('>a').trigger('click');
			}, 500);
		});
	</script>
	<?php
});

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Nene,

We would like to inform you that the XStore AMP plugin is not mandatory. It was primarily developed for blog websites and simpler eCommerce setups. However, due to the limitations inherent in AMP-based pages (https://amp.dev/), certain features – such as vendor registration – may not function as expected, and some page elements may not display correctly. This information relates to the first and second questions you raised.

Please note that the setup wizard functionality is provided by the Dokan plugin. If any links or redirections from it do not work properly, we recommend reviewing the plugin’s documentation or contacting the Dokan support team.

As we always strive to assist our customers, we checked your website and confirmed that the vendor dashboard page with the correct shortcode [dokan-dashboard] exists. Upon reviewing your Dokan plugin settings, we found that the vendor dashboard page had not been assigned (https://prnt.sc/qEodQJkAoBAX). We have now set it up, and you can access the vendor dashboard page directly via this link: https://prnt.sc/4HuVKAp4z0wY. You may also add this page to your website menu (https://prnt.sc/MNuNrE62iEfl) so that any vendor can easily access their dashboard.

Best regards,
Jack Richardson
8Theme Team

Hello @nmble,

We have applied all the necessary patches to your website, including the one related to topic #9625175. You can find more information about our patcher here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/

Please check the search results page now.

Best regards,
Jack Richardson
8Theme Team

Hello @Nene,

You are using the Dokan plugin, but [mvx_vendorslist orderby=”registered” order=”ASC”] is from another plugin. You need to change this content to a shortcode from the Dokan plugin – https://dokan.co/docs/wordpress/getting-started/dokan-shortcodes/.

Kind regards, Jack Richardson
The 8theme’s team

Hello @indigoross,

Based on the error displayed, it appears that there may be an issue on the shop page, such as widgets in the sidebar or an excessive number of products being loaded simultaneously, which may be causing the server to fail to handle the request.

Could you please provide us with temporary wp-admin access so that we can review the settings and WooCommerce logs? Additionally, could you let us know the specific steps required to reproduce the issue?

Best regards,
Jack Richardson
8Theme Team

Hello @Valley View Farm Dairy,

Could you please clarify how to locate this issue on your website? Does the problem occur when opening the Elementor editor for any page, or are specific actions required to reproduce it? At the moment, all pages appear to be loading correctly without any issues.

We have also reviewed the error log on your website and noticed multiple errors related to a third-party plugin — User Spam Remover (https://prnt.sc/5b69qFhQ2NBi).

Regarding the creation of FTP access, if you need assistance in setting up these credentials, please contact your hosting provider, who will guide you through the process. Making file modifications through the mentioned plugin may result in fatal errors if any syntax mistakes occur, so we kindly ask you to provide valid FTP credentials if any changes are required from our side.

If the issue occurs only when opening the Elementor editor, please refer to the solutions provided in Elementor’s official documentation: https://elementor.com/help/elementor-widget-panel-not-loading/, https://elementor.com/blog/error-503/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Gillbert,

We have successfully reproduced the issue on our end without activating the XStore theme. Please follow the steps below to replicate the issue on your side or to share them with the Elementor or Dokan developers:

1. Activate a default theme such as Storefront: https://prnt.sc/OcUxYI_3vkNA
2. Install and activate Dokan, Dokan PRO (as the vendor description option is included in this plugin), Elementor, and WooCommerce.
3. Enable product editing with the Elementor editor: https://prnt.sc/fOl-PJ9OWckk
4. Create a test vendor and configure a custom vendor biography: https://prnt.sc/At-ioZpfRGhY
5. Create a test product with Elementor content: https://prnt.sc/1YZ1GSZoiM_C, https://prnt.sc/gQrpjsm5Sj7Q, and assign this product to the created vendor: https://prnt.sc/GSz7oNnjFDWE
6. Open the vendor page: https://prnt.sc/QZDKKh1afeFK, then navigate to the Vendor Biography tab: https://prnt.sc/2QSSDgQJ8myG. The content displayed in this tab is taken from the latest product assigned to the vendor (in our case, there is only one product, so its description appears there).

We hope these detailed instructions will help you reproduce the issue on your end without activating our theme, simply by following the procedure described above.

Best regards,
Jack Richardson
The 8Theme’s Team